Rated 4 out of 5 by PegB Overall very good
We like staying at the Sheraton. This one is undergoing construction as stated on the reservation site. Room was very nice. Ambiance in the restaurant very cool. Can't wait to see what it looks like when the hotel and mall are finished.
October 2, 2015
Rated 4 out of 5 by Sara23 Pleasant Experience
My friend and I stayed at this location because we were going to a concert at the Staples Center. The hotel is about a 4 minute uber ride from the Staples Center. We were pleasantly surprised with this hotel. Although the hotel was under construction, the elevators were quick and the hotel did a great job of keeping all of the construction under wraps. The rooms were very nice, clean and comfortable. The Front Desk Staff and the man who was working the bar, was incredibly helpful and friendly. The only negative thing was the food in the restaurant. I ordered a Barbeque Chicken Quesadilla and found a bone in the chicken. Not cool! There is a parking charge of $37 per night however, I will say the Valet man was quick and friendly. All in all, I would stay here again and would absolutely recommend this location to friends or family.
September 15, 2015
Rated 5 out of 5 by LHills Very Impressed
Customer Service was exceptional by Arene young lady that check me in,she took the time to explain everything about the hotel including area attractions in downtown area.She Wow we throughout my stay every time,I saw her at front desk checking customers in and out.I will definitely be using this location in near future and I will recommend your hotel to friends and family.Mark/bellsman was Awesome also !!!
September 15, 2015
Rated 4 out of 5 by kidow0079 Very nice room!
Even though the hotel was under renovation, I found no inconvenience at all. Elevators were fast, unlike what the website says, I want to visit again after renovation. Room condition was very good! Stylish and cozy.
September 10, 2015
Rated 4 out of 5 by mjawal1 great experience
Yvette at the front desk was amazing and an assist to your hotel. the valet and doorman was also very helpful
August 13, 2015
Rated 5 out of 5 by Sanckon Exceeded my expectations
I loved everything about this hotel. Staff was very welcoming and friendly. Room I stayed in was very spacious and clean and location was fabulous. I did not expect it to be so beautiful to be honest. My room was on the third floor and had a beautiful patio which was great since I came with the toddler who likes to run around. As soon as I checked in, the crib was brought to the room without me asking for it as well as blankets for child. The food in the restaurant was excellent. I really did not care for breakfast buffet but a la carte was excellent. Restaurant staff was very attentive and polite, bell guys as well but kudos goes for above and beyond friendly and helpful housekeeping ladies who always offered help without me having to ask first. Impressive!!! Take a good care of these ladies!
August 13, 2015
Rated 5 out of 5 by Tucson1016 Terrific!!
Our stay at the Sheraton Downtown Los Angeles during the Special Olympics, just down the street, was favorably memorable in every way. The Staff was great, especially a certain security employee named Mark. He, much like all of the staff, took the time to talk to us as if we were old friends, and made us feel like we were regulars. Every request that we made was fulfilled promptly and friendly. The hotel decor and room were second to none.Yes, the Lifts are crowded at certain times due to the renovations as we expected, we never did experience 15 min. waits as warned about- quite less. The sad part of our stay- was leaving.
July 28, 2015
Rated 5 out of 5 by 9395 Wonderful stay at the Sheraton Los Angeles Downtown Hotel
My daughter and I enjoyed our stay at the Sheraton Los Angeles Downtown Hotel. We were on holiday from Canada and was warmly greeted by Jun Garcia at the Front Desk. We were fortunate to have been able to check in early. Being a long time Starwood employee, Jun showed his gracious hospitality and upgraded my family to a corner room with a great view of the city with club access. He took the time to give us directions to the R10 bus to Santa Monica and offered us luggage assistance when he noticed we had lots to carry. His gesture was very much appreciated. This is why I always stay at Sheraton- great service culture. Will definitely give fantastic word of mouth to all my friends back home in Canada.
Regarding the renovations, the long elevator wait was not as bad as expected. When we checked out on
July 22, 2015, they just opened up their Front Desk back on the main floor. Very nice....keep up the great work.....
July 26, 2015