Rated 1 out of 5 by Steve Stay on March 9.
I arrived at the hotel at 3 pm and waited for 30 minutes in line to approach the check in. I was told my room wasn't ready and w would be another hour. I asked the staff to call me in an hour to provide a status. However, an hour and half approached and I still didn't receive a call and was told my room was still not ready. Hotel policy is to the rooms ready by 3pm but as of 5:45 my room still wasn't ready. This made me late for my event because I couldn't get ready for it until i freshened up. I asked if the room could be discounted but they couldn't accommodate my request. I am very unhappy about their service and wouldn't recommend this hotel.
March 11, 2013
Rated 1 out of 5 by OCTravelGal 3 words to describe this hotel: What a dump!
I am a travel industry professional and am responsible for managing corporate travel programs for Fortune 500 Companies. As a result, I am frequently on the road. Many years ago I stopped staying at Sheraton Hotels, as I saw a decline in the quality. I was booked into the Sheraton Los Angeles Downtown by a colleague, mainly due to the location and the discounted industry rate. I was quicky reminded why I vowed not to stay at Sheraton hotels. The Front Desk area was loud and I could barely hear the woman who checked me in, due to excessive noise. I was put in a room on the 3rd floor and attached to a meeting room. The bathroom was dingy, paint peeling by the ceiling, with no washcloths. There was a broken thermostat on the wall and the room was too hot. The bed was reasonably comfortable and the only worthwhile aspect of the room. The wi-fi was additional fee and slow. I could hear people in the hallway, as if they were inside my room. I would not recommend this hotel to anyone and had I encouraged a client to use the hotel, I would be fired.
October 3, 2012
Rated 2 out of 5 by ETMC Would not stay here again
This is the worst Sheraton I have ever stayed at and would not recommend anyone to stay here. The service is horrible, there are no basic amenities in the room (toothbrush, shower cap, fridge, safe). The "free" wifi they offered in the room is terrible. I could hardly get a good signal. Housekeeping didn't even clean our room and the front desk receptionist tried to blame us by saying we had left the do not disturb sign on our door.
I stayed at this hotel because it was one of the host hotels for the CMC (fashion market). They offered a special price for the room including some extra perks like free wifi and half price on parking. Upon check in, the receptionist had no clue that this hotel was one of the host hotels which offered these special perks. I had to print a copy of the offer to show her and I waited at least 15 minutes at the receptions desk for her to confirm with her supervisor who was also not aware of this deal.
Overall this was the worst experience I have had a Sheraton and I will never stay here again.
October 18, 2012
Rated 2 out of 5 by Manju I've seen better for less
They wanted to charge me $10.00 per box to deliver my dialysis solution to my room, The company sent them to the hotel for free. No thermastat in the room. No fan in the bathroom. No fresh air in the room. Charged almost $13.00 per 24 hours for wifi. And at least one of the bellmen were rude to no end. I spent 7 days there for a convention and wished I could have changed hotels.
July 1, 2012
Rated 5 out of 5 by Stuart135 Great location and staff!
Can't get a better downtown location, just a block from the 7th St. Metro stop. My wife and I were attending Cirque du Soleil Iris in Hollywood, but we didn't stay in Hollywood, we stayed downtown. There's a Red Line stop at the theatre, so it was simple to go back and forth. No driving! Lots of great new bars and restaurants in easy walking distance downtown. Self-parking is free at the hotel, which is rare in LA. We used points (only 7,000), so our stay was entirely free. Best of all, the desk clerk, Gustavo, took care of us--he's awesome. Upgraded to a great corner room on the 22nd floor. We stay here about once a month for an LA getaway.
September 11, 2012
Rated 1 out of 5 by Taxdoc Do not let the lobby fool you
The rooms in this hotel are horrible. I would have done better in a Motel 6. Paint was peeling from the bathroome ceiling and the bathtub had was rusted where the drain pipe was located. As a platinum member I was appalled at the condition of this hotel. I am now considering switching brand loyalties
January 29, 2012
Rated 1 out of 5 by JulienYZ Not recommend, tired hotel
No water from 9 pm to 3 am during my stay without earlier notice. Room was not clean and very tired, very disappointed in particular I was expecting a renovated hotel .
May 6, 2012
Rated 1 out of 5 by Johnson2014 Not up to Starwood standards
This was by far the worst Starwood property I have stayed at. Wallpaper was peeling off the walls, the fixtures in the bathroom were loose, the carpet was dated and dingy looking, and the room had a drop-down ceiling with water discoloration. Starwood should not be charging the full rate for this hotel until they refurbish it.
December 18, 2014