Rated 4 out of 5 by Marline good night stay & 1 complaint on personal information shared with other people
Hotel was good, need renovation on deluxe room. Not so good quality on breakfast. I booked for business trip in Sheraton Surabaya and also book another room under the same name for my personal stay. So there are 2 reservation under my name for the same period of stay however I PAY for both rooms. But your staff delivered the information to my other colleague without my permission and it was a little insulting me. So that I need to explained to other colleagues and it made me uncomfortable. Please help to remind all of your staff to keep the confidentiality of all of your guest and should they need to reconfirmed, please contact the exact person.
December 9, 2014
Rated 4 out of 5 by SOON good location and service
a little bit old, but in good location. the hotel building join together with Tunjungan Plaza. The staff are very friendly and nice especially from the Club Lounge.
December 18, 2014
Rated 4 out of 5 by davidrh A hotel needs to raise its game up
Its a great five star hotel but it seems that if the hotel has no intention of staying up at high level, I believe the other five hotels close to this one will steal the customers. So keep up!
December 1, 2014
Rated 4 out of 5 by CB66 Room facility
Suggested to enlarge the size of free mineral water
November 25, 2014
Rated 5 out of 5 by dan1378 Extra comforting hotels
Such wonderful place to spend your the rest of your day in Surabaya, very comforting place to relax and rest
November 21, 2014
Rated 3 out of 5 by KSGO8 Its OK
Its ok, bit tired and gym facilities need upgrading alot dont work properly
November 21, 2014
Rated 5 out of 5 by AALSM Fabulous stay
We stayed at the Sheraton Surabaya for 2 nights at the Classic Club (non smoking) room. And it was fabulous. The room was spacious, clean and quiet (my bub really sleeps soundly) With an excellent speed of wifi, and not to mention a big mall just next door (plenty of restaurants to choose from). I really can't ask for more. It will be even better if there was a connecting room on this floor so I can easily check out on my kids next door. But that was ok for 2 nights stay. All the staff were very nice, friendly and very accommodating. The breakfast was great, with lots of variety. My daughter loves the pool. Will definitely ask my office to get me a room here for all my business trip in Surabaya.
January 9, 2014
Rated 5 out of 5 by Akaishi The Best among other Sheraton Hotel In Indonesia
I've been visited some of Sheraton Hotel in Indonesia such as Bandung, Yogya, and Jakarta (Bandara). And Sheraton Surabaya is teh Best Sheraton hotel among all of them.
Simply, its just like my second home !!!
July 5, 2012