Rated 2 out of 5 by pingsanee Toilet and lighting of this hotel needs renovating
Housekeeping of this hotel needs improvements. We have extra bed in our room and the housekeeping staff do not have the initiative to provide extra towels for 3 people. They provide the minimum 2 towels. When I inform this to the front office they said I have to call for the additional amnities... huh? excuse me, is this sheraton the international 5 star hotel that I knew of or a local hotel with similar name?
July 7, 2014
Rated 1 out of 5 by NoraTansil1982 This hotel need to pay more attention on the hygienic
Need to pay more effort on the room, bathroom and furniture cleanliness and hygienic matter
July 6, 2014
Rated 4 out of 5 by Brand77 Great location, but not the price
Very convenient walking to shopping mall beside, but not worth the value paid for such an old hotel which never renovates for the pass decade.
June 26, 2014
Rated 2 out of 5 by Ubontip Old Facilities
The Facilities in the room is too old. The stuff in Bathroom is dirty and broken which caused of noise.
Bromo for breakfast is not that much choices for this class of hotel
June 25, 2014
Rated 5 out of 5 by morris75 Nice place
Excellent services and roomy.
June 22, 2014
Rated 5 out of 5 by AALSM Fabulous stay
We stayed at the Sheraton Surabaya for 2 nights at the Classic Club (non smoking) room. And it was fabulous. The room was spacious, clean and quiet (my bub really sleeps soundly) With an excellent speed of wifi, and not to mention a big mall just next door (plenty of restaurants to choose from). I really can't ask for more. It will be even better if there was a connecting room on this floor so I can easily check out on my kids next door. But that was ok for 2 nights stay. All the staff were very nice, friendly and very accommodating. The breakfast was great, with lots of variety. My daughter loves the pool. Will definitely ask my office to get me a room here for all my business trip in Surabaya.
January 9, 2014
Rated 5 out of 5 by Akaishi The Best among other Sheraton Hotel In Indonesia
I've been visited some of Sheraton Hotel in Indonesia such as Bandung, Yogya, and Jakarta (Bandara). And Sheraton Surabaya is teh Best Sheraton hotel among all of them.
Simply, its just like my second home !!!
July 5, 2012
Rated 5 out of 5 by theaseantraveller Warm, Responsive and Service Oriented Staffs
This is my 2nd trip to Surabaya and also my second stay at Sheraton Surabaya. The hotel always give me good feeling, which is the staff's warm, responsiveness, service orientation and smile. Right from the point when you step off the car, the hotel bell boy already leaves a good impression. Check in is always a fun and delighted moments as the front desk staffs greets you and welcome you warmly with nice little chat. Two visits already and every time, I was upgraded to a suite. The staffs whom escorted me up to the room, always explain every details patiently and eagerly.
Lounge was relaxing and great. Breakfast at the lobby floor was great. Again, the responsive staff with great smiles and good service always make you feel good. Food choice was simple but good friend rice and noodles, pastries and fresh food is good. As I do not consume beef, I would hope that the noodle soup has non-beef soup stock so that I could also have hot soup noodle for breakfast. Even it is Soto, it would be great.
The hotel is next to Tunhungan Plaza, which is really fanatics. You can find food and shop around which is really convenient.
I highly recommend Sheraton Surabaya for all visitors.
May 4, 2014