Rated 3 out of 5 by Bayu One of a Sheraton CLub Staff is not friendly
Im staying in Premium Class Club Room at Sheraton Surabayaon 27 - 29 December 2014 with my family ( wife and 2 son ),, when i treat my guests in Sheraton CLub Lounge at 25th Floor, my number 1 son, 3.5 years is running and playing (just playing around and yelling, not disturbing any perosn in there) in the club lounge and get harrased by one of your staff, and she asked my wife to cool down my son because my son are disturbing them !!!!!
What a situation ????
I am pay too in those Club Room,, why my children can not play in the lounge ?,,, im very disatisfied with this situation.
I will think more than 100 times to stay in Sheraton again and also think 100 times to reference / recommend my business partner, friend, or family stay there.
December 30, 2014
Rated 4 out of 5 by SOON good location and service
a little bit old, but in good location. the hotel building join together with Tunjungan Plaza. The staff are very friendly and nice especially from the Club Lounge.
December 18, 2014
Rated 4 out of 5 by Marline good night stay & 1 complaint on personal information shared with other people
Hotel was good, need renovation on deluxe room. Not so good quality on breakfast. I booked for business trip in Sheraton Surabaya and also book another room under the same name for my personal stay. So there are 2 reservation under my name for the same period of stay however I PAY for both rooms. But your staff delivered the information to my other colleague without my permission and it was a little insulting me. So that I need to explained to other colleagues and it made me uncomfortable. Please help to remind all of your staff to keep the confidentiality of all of your guest and should they need to reconfirmed, please contact the exact person.
December 9, 2014
Rated 4 out of 5 by davidrh A hotel needs to raise its game up
Its a great five star hotel but it seems that if the hotel has no intention of staying up at high level, I believe the other five hotels close to this one will steal the customers. So keep up!
December 1, 2014
Rated 4 out of 5 by CB66 Room facility
Suggested to enlarge the size of free mineral water
November 25, 2014
Rated 5 out of 5 by dan1378 Extra comforting hotels
Such wonderful place to spend your the rest of your day in Surabaya, very comforting place to relax and rest
November 21, 2014
Rated 3 out of 5 by KSGO8 Its OK
Its ok, bit tired and gym facilities need upgrading alot dont work properly
November 21, 2014
Rated 3 out of 5 by ArjunoLalijiwo This hotel is an average one
I stayed here because the other hotel was full-house (JWM) but unfortunately this hotel is not as comfortable as it.
November 10, 2014
Rated 5 out of 5 by billee22 excellent
SHERATON Bandung and Surabaya hotels and towers are excellent hotels with good all round service and polite and friendly staff who are willing to go out of their way to please you the customer and i rate it a 10 out out of ten for service.
November 3, 2014
Rated 4 out of 5 by AN11 Good location and comfort
Sheraton Surabaya is adjacent to Tunjungan Plaza and close to city center.
I organized a workshop event for two days and found that the hotel staffs are very responsive.
Evacuation route from the terrace meeting room is not adequate and need some improvement
October 3, 2014
Rated 4 out of 5 by JamesRK Nice Hotel - good location
Nice hotel --- nothing extrodinary, but nice.
September 20, 2014
Rated 4 out of 5 by anaztan Nice location and friendly staff
I stayed here during a business trip in Surabaya on August 2014. Was check in late at night and front office staff apologized for keeping me waiting and handle my check in process fast. My room is at the corner of the building hence the size is bigger than the usual Premium Deluxe Room (notice this since I saw the other room). Although the mall next to the hotel is under project, my room is quite and I could sleep well. But, not all the rooms have this advantage especially the rooms which are facing to the project. The staff mostly are friendly and accommodating my request. Although in some cases in the Chinese food restaurant, my room benefit is missed, but they always apologize for the mistake on the bill and correct it, so I'm okay with it especially since the food taste in this Lung Yuan restaurant is tasty and delicious. The good thing is this hotel is connecting with Tunjungan Plaza so if you need to buy anything you just can go to the mall which have direct access with the hotel. I also tried the pastry one time and the taste is average, breakfast is also need more variety. Overall, this is a good hotel with nice and strategic location and good staff, rooms and facilities are started to aging hence maintenance will be necessary in order to keep the good shape of the hotel itself.
September 2, 2014
Rated 4 out of 5 by Santi27 Work hard, enjoy hard
I did bussiness travel here. I choose this hotel since the event held on this hotel. Night before the D-day we prepared and we got mis-information from the committee about loading time. But the people were very helpfull to find the way out (from security at loading dock, banquet and concierge). Nice job guys....
Pleasentfull for club room and its facilities incl. the private 'resto' at 25 so that I don't have to had a long qeuing on breakfast as resto at lobby.
Just want to let the chef know that the fried rice (which is my favourite food) little bit less of spice for me such as garlic.
Maybe massage and airport transfer could be one of hotel complimentary too, especially for club room and above or SPG member
August 29, 2014
Rated 4 out of 5 by aldi Good location
This hotel has great location
August 29, 2014
Rated 4 out of 5 by aldi Great Location
Great location and easy access - Near Mall
August 28, 2014
Rated 4 out of 5 by MausyC Good location.
Good location in city centre. Next to the largest shopping mall in Surabaya. Good selection of shops, restaurants and services.
August 16, 2014
Rated 5 out of 5 by Tan1127LLL Mr. Tan Hong Liong
Good location near to shopping mall and Restaurant, also in the heart of city
August 14, 2014
Rated 5 out of 5 by Akha4000 Excellent hotel has improved
The hotel has excellent staff that look after guests extremely well. The Platinum Lounge has improved the quality and range of the food it offers and the wines as well. The food is now excellent.
The only factor that affects my sleep adversely here, is the proximity to nearby mosques.
August 6, 2014
Rated 4 out of 5 by Ogie69 My choice of hotel in Surabaya
I always stay in Sheraton Surabaya Hotel & Towers for my business trip in Surabaya. Each time I stays I always have great experience and satisfaction from the service and facilities.
August 5, 2014
Rated 5 out of 5 by krnair589 VALUE FOR MONEY
Has been an humbling experience without any doubt. Always we look forward to be strongly pampered while at stay on such places and one out of ten will fulfill that. Hassle free. looking forward to my next personal outings there.
July 20, 2014
Rated 5 out of 5 by eyefee Great hotel which give us a comfort staying!
This hotel has a comfort room, with responsive staff... Great hotel which giving a very comfort staying... Its F & B has a great taste... The location is very strategic, near big plaza at the central of Surabaya. Great!!!
July 16, 2014
Rated 2 out of 5 by pingsanee Toilet and lighting of this hotel needs renovating
Housekeeping of this hotel needs improvements. We have extra bed in our room and the housekeeping staff do not have the initiative to provide extra towels for 3 people. They provide the minimum 2 towels. When I inform this to the front office they said I have to call for the additional amnities... huh? excuse me, is this sheraton the international 5 star hotel that I knew of or a local hotel with similar name?
July 7, 2014
Rated 1 out of 5 by NoraTansil1982 This hotel need to pay more attention on the hygienic
Need to pay more effort on the room, bathroom and furniture cleanliness and hygienic matter
July 6, 2014
Rated 4 out of 5 by Brand77 Great location, but not the price
Very convenient walking to shopping mall beside, but not worth the value paid for such an old hotel which never renovates for the pass decade.
June 26, 2014
Rated 2 out of 5 by Ubontip Old Facilities
The Facilities in the room is too old. The stuff in Bathroom is dirty and broken which caused of noise.
Bromo for breakfast is not that much choices for this class of hotel
June 25, 2014
Rated 5 out of 5 by morris75 Nice place
Excellent services and roomy.
June 22, 2014
Rated 5 out of 5 by jackie55555 Good stay
Had a very good stay. The rooms could have a few more plugs to charge the computer, phone etc. Plugs should be at the working desk
May 29, 2014
Rated 4 out of 5 by Suzie06 The location is great
It's an old model hotel, the landscape is not good, but the location is good
May 19, 2014
Rated 5 out of 5 by KarenS56 very classy hotel experience
for a business experience this hotel offers everything you need with excellent service to complement it
May 17, 2014
Rated 5 out of 5 by gemini11 Shopping spree
I love the location of the Sheraton for the close proximity to the shopping mall.
The staff are well trained
The hotel is exceptionally clean
The food is good
The staff are polite and extremely helpful - they remember their guest preferences
Transportation is on the doorstep or the hotel car is available if booked ahead of time
Anyone travelling Garuda domestic - you need to know the domestic flights leave from the international terminal not the domestic
May 15, 2014