Rated 2 out of 5 by Txyz 1st stay
-sound proofing from corridor and external noise very poor
-toilet taps - too tight to close
- WC flooding/cannot flush propery
-bed very hard
-smoke smell in non-smoking room
-taxi service - blue bird to int airport is not accurate - > 170,000 Rph vs estimated 100,000
-request corp rate for future bookings but rate very unattractive
May 14, 2014
Rated 4 out of 5 by tracy80 Great stay
First timer to stay here even though I have known this hotel for sometimes.
Great service, kind and helpful staff, overall it was great and lovely stay.
May 11, 2014
Rated 5 out of 5 by theaseantraveller Warm, Responsive and Service Oriented Staffs
This is my 2nd trip to Surabaya and also my second stay at Sheraton Surabaya. The hotel always give me good feeling, which is the staff's warm, responsiveness, service orientation and smile. Right from the point when you step off the car, the hotel bell boy already leaves a good impression. Check in is always a fun and delighted moments as the front desk staffs greets you and welcome you warmly with nice little chat. Two visits already and every time, I was upgraded to a suite. The staffs whom escorted me up to the room, always explain every details patiently and eagerly.
Lounge was relaxing and great. Breakfast at the lobby floor was great. Again, the responsive staff with great smiles and good service always make you feel good. Food choice was simple but good friend rice and noodles, pastries and fresh food is good. As I do not consume beef, I would hope that the noodle soup has non-beef soup stock so that I could also have hot soup noodle for breakfast. Even it is Soto, it would be great.
The hotel is next to Tunhungan Plaza, which is really fanatics. You can find food and shop around which is really convenient.
I highly recommend Sheraton Surabaya for all visitors.
May 4, 2014
Rated 5 out of 5 by ikokko excellent hotel
one of the best SPG hotels i have stayed
May 3, 2014
Rated 4 out of 5 by Boojie The staff is so accommodating
The staff was accommodating and very respectful. I would highly recommend this hotel. Thanks for the hospitality.
May 1, 2014
Rated 1 out of 5 by SB2311 Nice stay - but not the water in the bathroom
The check in was good and I appreciated the upgrade to Sheraton club floor. The room is clean, big and comfortable. The big disappoinment I had was the quality of water in the bathroom (bath tube). The water is so dirty (brown color - I still kept the picture) so I cancelled the idea of enjoying the bath tube. It was late at night already so I reported it to the hotel when I check out. I did not get the five star hotel experience as I paid.
April 29, 2014
Rated 3 out of 5 by Malou22 Renovation needed for toilets
The bed and pillows are very comfortable, staff service is good and bfast is good but the toilet smells and the towels were so old and the color are already grayish and with stains.
Note: I also stayed last month at Sheraton Bali and didn't received this email feeback but they placed me in a room near their lounge and was very noisy and can't sleep!
April 22, 2014
Rated 5 out of 5 by Herly Best Starwood chain In Indonesia
Sheraton Hotel Surabaya, located in city centred and one of benefits that all hotels in Surabaya must not have is the integrated location with one of biggest mall in Surabaya Tunjungan Plaza. This hotel is constant offered great service day to day since i was here. even when i need private female stuff in the morning, they provide me fast over my expectation.
I love my experience staying here, and will recommend this hotel for any destination
April 19, 2014
Rated 3 out of 5 by andych My room was a disappointment
The room needs really severe maintenance and intensive cleaning.
Till 2 p.a. there was no room service
and also none for the night.
Newspapers either I didn't receive or not in english
Coffee cup was not well cleaning, you could see, a tea drinker used it.
April 12, 2014
Rated 4 out of 5 by Ivante Best choice for shopping and culinary lover
Located in the heart of Surabaya, Sheraton is best choice for travellers who love shopping and culinary adventure. Several big malls to walk around and local culinary are ready to be visited. My stay was comfortable as Sheraton provide good fitness and swimming pool facilities. Recommended.
April 2, 2014
Rated 4 out of 5 by poetaw nice hotel and close to mall
the hotel have great services,nice room and the location also good. easy to go to one of the biggest mall in surabaya which is tunjungan plaza surabaya. the breakfast also good with international and traditional menu.
March 30, 2014
Rated 4 out of 5 by QB2008 Good but bathroom needs renovation
Good but bathroom needs renovation
March 30, 2014
Rated 5 out of 5 by Vtraveller Luxury at it's best that touched my soul
The Sheraton Surabaya Hotel was one of the best I've ever stayed at and it is why I keep returning. It's a beautiful and luxurious hotel that exceeded the highest standards ever experienced in a Sheraton or any other 5 star hotel I've stayed at. The Breakfast buffet and restaurant was above all my expectations and had a wide variety of delicious local and international selection. The staff really go out of their way to help you and make your stay as special as possible. For my recent stay this could not have been more important for me as I had a special and unique event that I needed their help with. I was arriving from Canada unannounced to surprise my girlfriend in the luxurious Kawi Lounge bar on the second floor of the Sheraton. When I explained my special request to the management and why this event was so important to me they really went out of their way to make it as perfect as it could possibly be. It was the most appropriate setting for such a romantic experience I wanted to give my girlfriend. The staff were very kind and understanding and the food and champagne selection was above all my expectations to the highest standards possible. I've never experienced anything better at any other hotel or Sheraton property. A very big thank you to the hard working devoted team at the Sheraton Surabaya. Thank you so much ! Highly recommended if you want the best 5 star hotel experience in Indonesia. Don't even hesitate if you're looking for one of the best hotels in Surabaya for either Business or holidays.
March 27, 2014
Rated 5 out of 5 by Syabas Very good decor, efficient and polite staff
Pleasant staff, good decor, clean room and very good hospitality.
March 23, 2014
Rated 5 out of 5 by Fadly29 This hotel has great facilities
i enjoy the room service, comfort with the hotel crew, the breakfast is fresh and good taste. but the swimming pool is not really big, some people need swim ( i mean really swim).
March 19, 2014
Rated 5 out of 5 by Soumen07 Conivineint Location, Friendly Staff and excellent features
Located in the heart of the City Centre, SHERATON Hotel in Surabaya; Indonesia is equipped with all features and Comforts for an excellent stay. The Hotel is just opposite to TANJUMAN Plaza - which is the best place for Shopping, Restraunts and Night Clubs..
March 19, 2014
Rated 4 out of 5 by Gideon888 Nice Hotel
Check In and Check out service is commendable, and SPG member are treated with an excellent. Room quite spacious, clean. Complimentary internet connection is really helpful and good for business stay. Lighting in the room need to be brighter especially at night. You can hear the noise from the next door bathroom (shower) , which sometime quite annoying when you are in the bathroom. The room needs a bot refurbishment to make it look modern as it looks a bot old at the moment. Overall, it's a very nice hotel to stay and convenient location as TP Plaza just withing walking distance.
March 16, 2014
Rated 5 out of 5 by Hansong Best choice in Surabaya
Great location with shopping mall just next to hotel. One of the best service hotel among Starwood Hotels Group.
March 12, 2014
Rated 4 out of 5 by Penang15 This hotel is comfortable
This hotel room comfortable, staff warm, friendly, helpful and provided good services. Good security for guest. I had a pleasant time staying in this hotel.
March 3, 2014
Rated 4 out of 5 by Parry Hotel is ideal for a Business traveler.
Extremely comfortable stay. Ideal location, very lively. Perfect for business travel. Staff is very chordial and helpful.
February 27, 2014
Rated 5 out of 5 by junkfoodstan still shows that Sheraton service throughout
I checked into Sheraton Sub like I checked into the Hong Kong Sheraton of which I think would most reflect the Shearton value in Asia Pacific. The service is great.
February 20, 2014
Rated 4 out of 5 by Spectacles Hotel near shopping
Stay for relaxation is most suitable. Good location, easy access to shopping and eateries. Easy to get taxi too. Room scenery is good except housekeeping was way below expectation.
Reception, fitness centre, pool and concierge are very good. Will still use this hotel and hope to see improvement in its Housekeeping:)
February 3, 2014
Rated 5 out of 5 by Balaside Outstanding Service
The staff simply made this Sheraton stand out! They are professional and warm. As a frequent traveller, I was well looked after and treated like I was home. I can call this Sheraton - my home away from way!
January 31, 2014
Rated 5 out of 5 by Debiru Friendly Front desk
When i arrive on 20.01.2014 around evening time, all the front staffs remeber my name and all of them are very friendly.
I feel like this is my second home.
January 26, 2014
Rated 5 out of 5 by AALSM Fabulous stay
We stayed at the Sheraton Surabaya for 2 nights at the Classic Club (non smoking) room. And it was fabulous. The room was spacious, clean and quiet (my bub really sleeps soundly) With an excellent speed of wifi, and not to mention a big mall just next door (plenty of restaurants to choose from). I really can't ask for more. It will be even better if there was a connecting room on this floor so I can easily check out on my kids next door. But that was ok for 2 nights stay. All the staff were very nice, friendly and very accommodating. The breakfast was great, with lots of variety. My daughter loves the pool. Will definitely ask my office to get me a room here for all my business trip in Surabaya.
January 9, 2014
Rated 3 out of 5 by Frans18 Bad experince during high seasons
I always stay at this hotel whenever i'm going to surabaya. But my last stay was terrible especially breakfast facililty. During high seasons there is not enough space or seat for me to enjoy my breakfast. As SPG Gold member i'm really dissapointed because it shouldn't happen if they can prepare it during high season.
January 3, 2014
Rated 5 out of 5 by Rubiyem A pleasure to stay, as always
A special note to the pastry team at the Sheraton Surabaya: lovely mini croissants, thank you
Superb service at the Club Lounge.
January 1, 2014
Rated 5 out of 5 by hyatt2005 Prompt Service
It has been a fantastic stay with staff delivering prompt service. There were follow up call to check if we have received the requested items or service.
December 30, 2013
Rated 5 out of 5 by Cherryred Excellent service
Sheraton is my best choice of hotel to stay in Surabaya, Indonesia. Not only the hotel is next to the combined 4 malls, the service was also tremendously terrific!! Convenient and efficient. I had an electrical problem in my room late at night. I called the receptionist downstairs. Two minutes later, a guy with ladder showed up in front of my door. It took him less than 5 minutes to fix the electricity. The next day, my husband ordered a suit from Luwes tailor @Atom market/mall. When it arrived, I got a call from downstairs. I went down, this Sheraton staff waited for me near lounge area holding my husband's suit. To be honest, I never got that treatment when I stayed at the hotel in the US or London or Paris. Other than that, they extend the mall up to the 5th and 6th mall. These two are still under construction. On my check out day, one of the staffs offered me if I needed a taxi. By the time I'm done giving the receptionist my room card and signed the paper work, my husband's and my luggage were already in the taxi, and the taxi driver was waited for me on the entrance door. What an exceptional service!!! Next time I visit Indonesia, I would be staying in Sheraton Surabaya again.
December 28, 2013
Rated 4 out of 5 by Stoufensen 2 Night Business trip in Surabaya
After trying a few hotel in Surabaya earlier this year and recently becoming an SPG member i decided to try the sheraton in Surabaya and I could not regret more only coming here now.
Very nice and friendly staff (from reception to the room service)
December 19, 2013