Rated 5 out of 5 by Nirwana This hotel has great services
I had a very pleasant time, the associates are great especially at the club level, they will do the extra step to help you.
November 30, 2013
Rated 5 out of 5 by jessyo Good Location, connected to Tunjungan Plaza
We stayed 3 nights at the Club room, the room was adequate in space and spotless. What I loved most was the bed, good quality mattress and sheets, after long journey from Bromo, it guaranteed you best sleeping quality. Club lounge offers breakfast, snacks and beverages all day, also provide free internet, free use of computer & printer. Service are excellent, from front office, waiters in restaurant and club lounge, porters and concierge, they all have done great job.
November 19, 2013
Rated 5 out of 5 by Eskimo46 Unbelieveble
I do not believe my stay firs publishing, becaurse I find it hard to believe that the Way I was treated in eventyr way is ment fore very one. It was unbeleiveble, Nice, Warming, and a lovet experiense.
November 10, 2013
Rated 5 out of 5 by Kanata My Preferred Hotel in Surabaya
Love the location and proximity of the hotel to Tunjungan Plaza, where we can wander around safely without needing a car to get there. There are dozens of good eating establishments, only minutes away, to choose from.
I like the pool, spa and free access to the Internet. Breakfast is varied, plentiful and satisfying. Staff is very friendly and welcoming. They remembered our names from last year's visit, which is really something.
What was disappointing, however, was the fact that the upstairs lounge was not smoke free. Several times we looked for a place where we could sit quietly with our visitors. Every time somebody started smoking we had to leave. The unhealthy and disgusting stench of smoke really bothered us. It is most inappropriate in this day and age. I realize smokers also have their rights, but not at the expense of others. I am glad Sheraton at least has non smoking rooms/floors. So, why not
a separate enclosed lounge to cater to smokers? Starwood hotels we've stayed at elsewhere are entirely smoke free :-)
November 4, 2013
Rated 2 out of 5 by SPG01 5 star incompetence
- requested for quiet room and ended up with one in front of construction
- mini bar was locked with my purchased juices inside
- concierge desk has little insights on local places and is not very helpful
- quality of F&B is very average
- amenities are 3-star quality
- basically badly run hotel with no staff training on customer service
October 29, 2013
Rated 5 out of 5 by Nitass Excellent
Nice hotel, good location, excellent service
October 31, 2013
Rated 5 out of 5 by Akaishi The Best among other Sheraton Hotel In Indonesia
I've been visited some of Sheraton Hotel in Indonesia such as Bandung, Yogya, and Jakarta (Bandara). And Sheraton Surabaya is teh Best Sheraton hotel among all of them.
Simply, its just like my second home !!!
July 5, 2012
Rated 3 out of 5 by JLim13 J Lim
Overall is satisfaction. However the towel looks too old with some smell. This is hygeine matter. Hope you may look into it.
October 28, 2013