Rated 3 out of 5 by Malou22 Renovation needed for toilets
The bed and pillows are very comfortable, staff service is good and bfast is good but the toilet smells and the towels were so old and the color are already grayish and with stains.
Note: I also stayed last month at Sheraton Bali and didn't received this email feeback but they placed me in a room near their lounge and was very noisy and can't sleep!
April 22, 2014
Rated 5 out of 5 by Herly Best Starwood chain In Indonesia
Sheraton Hotel Surabaya, located in city centred and one of benefits that all hotels in Surabaya must not have is the integrated location with one of biggest mall in Surabaya Tunjungan Plaza. This hotel is constant offered great service day to day since i was here. even when i need private female stuff in the morning, they provide me fast over my expectation.
I love my experience staying here, and will recommend this hotel for any destination
April 19, 2014
Rated 3 out of 5 by andych My room was a disappointment
The room needs really severe maintenance and intensive cleaning.
Till 2 p.a. there was no room service
and also none for the night.
Newspapers either I didn't receive or not in english
Coffee cup was not well cleaning, you could see, a tea drinker used it.
April 12, 2014
Rated 4 out of 5 by Ivante Best choice for shopping and culinary lover
Located in the heart of Surabaya, Sheraton is best choice for travellers who love shopping and culinary adventure. Several big malls to walk around and local culinary are ready to be visited. My stay was comfortable as Sheraton provide good fitness and swimming pool facilities. Recommended.
April 2, 2014
Rated 4 out of 5 by poetaw nice hotel and close to mall
the hotel have great services,nice room and the location also good. easy to go to one of the biggest mall in surabaya which is tunjungan plaza surabaya. the breakfast also good with international and traditional menu.
March 30, 2014
Rated 4 out of 5 by QB2008 Good but bathroom needs renovation
Good but bathroom needs renovation
March 30, 2014
Rated 4 out of 5 by Gideon888 Nice Hotel
Check In and Check out service is commendable, and SPG member are treated with an excellent. Room quite spacious, clean. Complimentary internet connection is really helpful and good for business stay. Lighting in the room need to be brighter especially at night. You can hear the noise from the next door bathroom (shower) , which sometime quite annoying when you are in the bathroom. The room needs a bot refurbishment to make it look modern as it looks a bot old at the moment. Overall, it's a very nice hotel to stay and convenient location as TP Plaza just withing walking distance.
March 16, 2014
Rated 5 out of 5 by Vtraveller Luxury at it's best that touched my soul
The Sheraton Surabaya Hotel was one of the best I've ever stayed at and it is why I keep returning. It's a beautiful and luxurious hotel that exceeded the highest standards ever experienced in a Sheraton or any other 5 star hotel I've stayed at. The Breakfast buffet and restaurant was above all my expectations and had a wide variety of delicious local and international selection. The staff really go out of their way to help you and make your stay as special as possible. For my recent stay this could not have been more important for me as I had a special and unique event that I needed their help with. I was arriving from Canada unannounced to surprise my girlfriend in the luxurious Kawi Lounge bar on the second floor of the Sheraton. When I explained my special request to the management and why this event was so important to me they really went out of their way to make it as perfect as it could possibly be. It was the most appropriate setting for such a romantic experience I wanted to give my girlfriend. The staff were very kind and understanding and the food and champagne selection was above all my expectations to the highest standards possible. I've never experienced anything better at any other hotel or Sheraton property. A very big thank you to the hard working devoted team at the Sheraton Surabaya. Thank you so much ! Highly recommended if you want the best 5 star hotel experience in Indonesia. Don't even hesitate if you're looking for one of the best hotels in Surabaya for either Business or holidays.
March 27, 2014