Rated 5 out of 5 by junkfoodstan still shows that Sheraton service throughout
I checked into Sheraton Sub like I checked into the Hong Kong Sheraton of which I think would most reflect the Shearton value in Asia Pacific. The service is great.
20 febbraio 2014
Rated 5 out of 5 by Balaside Outstanding Service
The staff simply made this Sheraton stand out! They are professional and warm. As a frequent traveller, I was well looked after and treated like I was home. I can call this Sheraton - my home away from way!
31 gennaio 2014
Rated 5 out of 5 by Debiru Friendly Front desk
When i arrive on 20.01.2014 around evening time, all the front staffs remeber my name and all of them are very friendly.
I feel like this is my second home.
26 gennaio 2014
Rated 5 out of 5 by AALSM Fabulous stay
We stayed at the Sheraton Surabaya for 2 nights at the Classic Club (non smoking) room. And it was fabulous. The room was spacious, clean and quiet (my bub really sleeps soundly) With an excellent speed of wifi, and not to mention a big mall just next door (plenty of restaurants to choose from). I really can't ask for more. It will be even better if there was a connecting room on this floor so I can easily check out on my kids next door. But that was ok for 2 nights stay. All the staff were very nice, friendly and very accommodating. The breakfast was great, with lots of variety. My daughter loves the pool. Will definitely ask my office to get me a room here for all my business trip in Surabaya.
9 gennaio 2014
Rated 5 out of 5 by Rubiyem A pleasure to stay, as always
A special note to the pastry team at the Sheraton Surabaya: lovely mini croissants, thank you
Superb service at the Club Lounge.
1 gennaio 2014
Rated 5 out of 5 by hyatt2005 Prompt Service
It has been a fantastic stay with staff delivering prompt service. There were follow up call to check if we have received the requested items or service.
30 dicembre 2013
Rated 5 out of 5 by Cherryred Excellent service
Sheraton is my best choice of hotel to stay in Surabaya, Indonesia. Not only the hotel is next to the combined 4 malls, the service was also tremendously terrific!! Convenient and efficient. I had an electrical problem in my room late at night. I called the receptionist downstairs. Two minutes later, a guy with ladder showed up in front of my door. It took him less than 5 minutes to fix the electricity. The next day, my husband ordered a suit from Luwes tailor @Atom market/mall. When it arrived, I got a call from downstairs. I went down, this Sheraton staff waited for me near lounge area holding my husband's suit. To be honest, I never got that treatment when I stayed at the hotel in the US or London or Paris. Other than that, they extend the mall up to the 5th and 6th mall. These two are still under construction. On my check out day, one of the staffs offered me if I needed a taxi. By the time I'm done giving the receptionist my room card and signed the paper work, my husband's and my luggage were already in the taxi, and the taxi driver was waited for me on the entrance door. What an exceptional service!!! Next time I visit Indonesia, I would be staying in Sheraton Surabaya again.
28 dicembre 2013
Rated 5 out of 5 by AAB3 Home away from Home
Service is impeccable, very professional staff, great facilities, Gym opened from 0530 - 2200 with great equipment! Nice lounge with live band to relax the evening. The best choice in Surabaya
5 dicembre 2013