Rated 3 out of 5 by Bayu One of a Sheraton CLub Staff is not friendly
Im staying in Premium Class Club Room at Sheraton Surabayaon 27 - 29 December 2014 with my family ( wife and 2 son ),, when i treat my guests in Sheraton CLub Lounge at 25th Floor, my number 1 son, 3.5 years is running and playing (just playing around and yelling, not disturbing any perosn in there) in the club lounge and get harrased by one of your staff, and she asked my wife to cool down my son because my son are disturbing them !!!!!
What a situation ????
I am pay too in those Club Room,, why my children can not play in the lounge ?,,, im very disatisfied with this situation.
I will think more than 100 times to stay in Sheraton again and also think 100 times to reference / recommend my business partner, friend, or family stay there.
December 30, 2014
Rated 4 out of 5 by Marline good night stay & 1 complaint on personal information shared with other people
Hotel was good, need renovation on deluxe room. Not so good quality on breakfast. I booked for business trip in Sheraton Surabaya and also book another room under the same name for my personal stay. So there are 2 reservation under my name for the same period of stay however I PAY for both rooms. But your staff delivered the information to my other colleague without my permission and it was a little insulting me. So that I need to explained to other colleagues and it made me uncomfortable. Please help to remind all of your staff to keep the confidentiality of all of your guest and should they need to reconfirmed, please contact the exact person.
December 9, 2014
Rated 5 out of 5 by AALSM Fabulous stay
We stayed at the Sheraton Surabaya for 2 nights at the Classic Club (non smoking) room. And it was fabulous. The room was spacious, clean and quiet (my bub really sleeps soundly) With an excellent speed of wifi, and not to mention a big mall just next door (plenty of restaurants to choose from). I really can't ask for more. It will be even better if there was a connecting room on this floor so I can easily check out on my kids next door. But that was ok for 2 nights stay. All the staff were very nice, friendly and very accommodating. The breakfast was great, with lots of variety. My daughter loves the pool. Will definitely ask my office to get me a room here for all my business trip in Surabaya.
January 9, 2014
Rated 5 out of 5 by Akaishi The Best among other Sheraton Hotel In Indonesia
I've been visited some of Sheraton Hotel in Indonesia such as Bandung, Yogya, and Jakarta (Bandara). And Sheraton Surabaya is teh Best Sheraton hotel among all of them.
Simply, its just like my second home !!!
July 5, 2012
Rated 4 out of 5 by SOON good location and service
a little bit old, but in good location. the hotel building join together with Tunjungan Plaza. The staff are very friendly and nice especially from the Club Lounge.
December 18, 2014
Rated 5 out of 5 by Sis78 Enjoyable Stay at Sheraton Surabaya
I always stay at Sheraton Surabaya whenever I come to this city. Have tried some others before,......but no single hotel can compare Sheraton. I always like the convenience of being close to the shopping mall where I can get everything I need in just seconds. And I also enjoy the Surabaya city view from my window. Actually....what makes me always love to stay at Sheraton Surabaya is the breakfast! Yes...the breakfast! It offers variety choice of foods and caters all needs (vegetarian or non-vegetarian). And I love the way Sheraton serves the juices with some healthy information along with it. Really enjoy my stay at Sheraton, and will always come back to this hotel again. Cheers
May 22, 2012
Rated 5 out of 5 by Tommy66 Good hotel and good location, Sheraton typical
A perfect and clean hotel with a nice pool. Except, that sometimes the internet is a little slow there is really nothing to complain and a higher Sheraton standard as the hotels of this brand usually are.
The location is directly beside a mall and the rooms are looking good and comfortable. The lightning is fine and also the provided utilities for business traveller, especially the separated smoking zone (room) in the Lounge is perfect in hotels in higher standards and also printer and fax provided in the lounge.
Food is fine and a lot of varieties with very friendly staff.
the onliest thing is, that the upgrade for Platinum members are "only" in Tower rooms and not in suites, like done from other SPG hotels.
April 7, 2012