Rated 4 out of 5 by JamesRK Nice Hotel - good location
Nice hotel --- nothing extrodinary, but nice.
September 20, 2014
Rated 4 out of 5 by Santi27 Work hard, enjoy hard
I did bussiness travel here. I choose this hotel since the event held on this hotel. Night before the D-day we prepared and we got mis-information from the committee about loading time. But the people were very helpfull to find the way out (from security at loading dock, banquet and concierge). Nice job guys....
Pleasentfull for club room and its facilities incl. the private 'resto' at 25 so that I don't have to had a long qeuing on breakfast as resto at lobby.
Just want to let the chef know that the fried rice (which is my favourite food) little bit less of spice for me such as garlic.
Maybe massage and airport transfer could be one of hotel complimentary too, especially for club room and above or SPG member
August 29, 2014
Rated 4 out of 5 by anaztan Nice location and friendly staff
I stayed here during a business trip in Surabaya on August 2014. Was check in late at night and front office staff apologized for keeping me waiting and handle my check in process fast. My room is at the corner of the building hence the size is bigger than the usual Premium Deluxe Room (notice this since I saw the other room). Although the mall next to the hotel is under project, my room is quite and I could sleep well. But, not all the rooms have this advantage especially the rooms which are facing to the project. The staff mostly are friendly and accommodating my request. Although in some cases in the Chinese food restaurant, my room benefit is missed, but they always apologize for the mistake on the bill and correct it, so I'm okay with it especially since the food taste in this Lung Yuan restaurant is tasty and delicious. The good thing is this hotel is connecting with Tunjungan Plaza so if you need to buy anything you just can go to the mall which have direct access with the hotel. I also tried the pastry one time and the taste is average, breakfast is also need more variety. Overall, this is a good hotel with nice and strategic location and good staff, rooms and facilities are started to aging hence maintenance will be necessary in order to keep the good shape of the hotel itself.
September 2, 2014
Rated 5 out of 5 by Akha4000 Excellent hotel has improved
The hotel has excellent staff that look after guests extremely well. The Platinum Lounge has improved the quality and range of the food it offers and the wines as well. The food is now excellent.
The only factor that affects my sleep adversely here, is the proximity to nearby mosques.
August 6, 2014
Rated 4 out of 5 by aldi Good location
This hotel has great location
August 29, 2014
Rated 4 out of 5 by aldi Great Location
Great location and easy access - Near Mall
August 28, 2014
Rated 5 out of 5 by AALSM Fabulous stay
We stayed at the Sheraton Surabaya for 2 nights at the Classic Club (non smoking) room. And it was fabulous. The room was spacious, clean and quiet (my bub really sleeps soundly) With an excellent speed of wifi, and not to mention a big mall just next door (plenty of restaurants to choose from). I really can't ask for more. It will be even better if there was a connecting room on this floor so I can easily check out on my kids next door. But that was ok for 2 nights stay. All the staff were very nice, friendly and very accommodating. The breakfast was great, with lots of variety. My daughter loves the pool. Will definitely ask my office to get me a room here for all my business trip in Surabaya.
January 9, 2014
Rated 5 out of 5 by Akaishi The Best among other Sheraton Hotel In Indonesia
I've been visited some of Sheraton Hotel in Indonesia such as Bandung, Yogya, and Jakarta (Bandara). And Sheraton Surabaya is teh Best Sheraton hotel among all of them.
Simply, its just like my second home !!!
July 5, 2012