Rated 4 out of 5 by AN11 Good location and comfort
Sheraton Surabaya is adjacent to Tunjungan Plaza and close to city center.
I organized a workshop event for two days and found that the hotel staffs are very responsive.
Evacuation route from the terrace meeting room is not adequate and need some improvement
October 3, 2014
Rated 4 out of 5 by JamesRK Nice Hotel - good location
Nice hotel --- nothing extrodinary, but nice.
September 20, 2014
Rated 5 out of 5 by AALSM Fabulous stay
We stayed at the Sheraton Surabaya for 2 nights at the Classic Club (non smoking) room. And it was fabulous. The room was spacious, clean and quiet (my bub really sleeps soundly) With an excellent speed of wifi, and not to mention a big mall just next door (plenty of restaurants to choose from). I really can't ask for more. It will be even better if there was a connecting room on this floor so I can easily check out on my kids next door. But that was ok for 2 nights stay. All the staff were very nice, friendly and very accommodating. The breakfast was great, with lots of variety. My daughter loves the pool. Will definitely ask my office to get me a room here for all my business trip in Surabaya.
January 9, 2014
Rated 5 out of 5 by Akaishi The Best among other Sheraton Hotel In Indonesia
I've been visited some of Sheraton Hotel in Indonesia such as Bandung, Yogya, and Jakarta (Bandara). And Sheraton Surabaya is teh Best Sheraton hotel among all of them.
Simply, its just like my second home !!!
July 5, 2012
Rated 4 out of 5 by Santi27 Work hard, enjoy hard
I did bussiness travel here. I choose this hotel since the event held on this hotel. Night before the D-day we prepared and we got mis-information from the committee about loading time. But the people were very helpfull to find the way out (from security at loading dock, banquet and concierge). Nice job guys....
Pleasentfull for club room and its facilities incl. the private 'resto' at 25 so that I don't have to had a long qeuing on breakfast as resto at lobby.
Just want to let the chef know that the fried rice (which is my favourite food) little bit less of spice for me such as garlic.
Maybe massage and airport transfer could be one of hotel complimentary too, especially for club room and above or SPG member
August 29, 2014
Rated 5 out of 5 by Akha4000 Excellent hotel has improved
The hotel has excellent staff that look after guests extremely well. The Platinum Lounge has improved the quality and range of the food it offers and the wines as well. The food is now excellent.
The only factor that affects my sleep adversely here, is the proximity to nearby mosques.
August 6, 2014
Rated 5 out of 5 by Sis78 Enjoyable Stay at Sheraton Surabaya
I always stay at Sheraton Surabaya whenever I come to this city. Have tried some others before,......but no single hotel can compare Sheraton. I always like the convenience of being close to the shopping mall where I can get everything I need in just seconds. And I also enjoy the Surabaya city view from my window. Actually....what makes me always love to stay at Sheraton Surabaya is the breakfast! Yes...the breakfast! It offers variety choice of foods and caters all needs (vegetarian or non-vegetarian). And I love the way Sheraton serves the juices with some healthy information along with it. Really enjoy my stay at Sheraton, and will always come back to this hotel again. Cheers
May 22, 2012
Rated 5 out of 5 by eyefee Great hotel which give us a comfort staying!
This hotel has a comfort room, with responsive staff... Great hotel which giving a very comfort staying... Its F & B has a great taste... The location is very strategic, near big plaza at the central of Surabaya. Great!!!
July 16, 2014