Rated 5 out of 5 Great experience with this hotel
This is a great hotel with clean facilities and helpful, friendly staff. I have stayed a number of times now and will keep coming back.
March 12, 2014
Rated 5 out of 5 by YAS78 Staff very friendly and helpful
I was greeted at arrival by a very courteous valet who carried my bags to check-in at my request.. Person who checked me in was very pleasant.. Room was great
March 12, 2014
Rated 5 out of 5 by EdKids Many time returning guest
Always extraordinary in every respect.
Front desk representatives Nadia
and Caitlin are very personable,
knowledgeble and professional.
March 11, 2014
Rated 3 out of 5 by KSSNY Comfortable bed but little else
My bed was very comfortable but I have little else to say that was good about this hotel.
Noise from the swimming pool made my room very unpleasant. The Executuve Club lounge was not open in time for breakfast before 8 AM meetings. The food was not good. There was no radio in my room. The front desk was inept. The staff person working at the Starbucks each morning was very nice but the selection there was too limited. Not even decent orange juice. I was happy to leave.
February 27, 2014
Rated 4 out of 5 by marineboy07 Very comfortable, great staff
Internet connectivity in the rooms was terrible. Taste restaurant was mediocre at best, but expensive. Conference facilities were good, but noisy between rooms. Staff were all very helpful. Rooms very comfortable. Green environment program/$5 day voucher good, but not usable anywhere useful in hotel.
February 28, 2014
Rated 4 out of 5 by SteveCA Good location near historic sites
I was here for a meeting, and the facilites are good. Best of all its walking distance from all the historic sites and a great variety of food and entertainment options.
February 28, 2014
Rated 5 out of 5 by Eyeedea1 Excellent Front Desk Staff esp Kaitlin
We stayed at this hotel as a quick weekend getaway from New York and also to celebrate our anniversary.
We arrived early at 11:30 AM and there was no issue getting into the room. We left the hotel and came back several hours later. To our surprise, there was a bottle of wine and a cheese platter in the room. The Front Office Staff has taken a time to surprise us. Now this is what I call "Going an extra mile with a service".
One issue was that our room was close to the swimming pool (there was a terrace outside and above that was a pool) so we could hear kids screaming on top of their lungs in a swimming pool. Also the smell of chlorine from the pool was really strong.
We are very thankful to the Front Office Staff especially Kaitlin for the nice gesture. We will definitely comeback and stay with you again.
February 23, 2014
Rated 2 out of 5 by Sanderson33 Ups and Downs
This hotel is an amazing location. 5 stars for placement to anything in the city.
Beyond that, there's room for improvement. Slow, and unhelpful staff that were less than accommodating, loud noises through out the hotel all night long, and little to no communication between the staff when requested. At one point to call the front desk had a 6 minute wait time. Very disappointing considering I hold starwood to the highest standards, as when staying in other locations, your service was impeccable.
February 20, 2014