Rated 1 out of 5 by UnhappyWeddingGoer Why did I pay so much money for this?
Free wifi in lobby but then you want to charge $9.99 a day for room access? ludicrous.
I order breakfast to the room, eat half, go to another friends room for an hour and when I get back someone had come into my room, took the tray and the rest of my food off my desk. Unbelievable.
I did call to get a refund on the food they took and as they should have they refunded me half the bill.
A/C in the room could only be set to Auto or turned on constant Low speed for about 30 minutes until it would switch back over to Auto. Room was too hot.
For the price of the room there should be free WiFi and the A/C should be able to be set to constant low or high. Water never got cold in the sink in the bathroom either, at best room temperature.
For the premium price this hotel asks I was expecting a top tier experience and instead received a mediocre stay with valet only parking that cost nearly $40 per night. If this hotel was half the price then this experience would have been acceptable.
August 12, 2013
Rated 5 out of 5 by lajspike AMAZING
We had a spectacular room. I believe it was recently renovated. Comfortable and beautiful. The bed and comforters were luxurious. Your desk staff, concierge, bell boy (man) and maid service was fantasitic. My only complaint was that we did not spend more time at the hotel.
February 29, 2012
Rated 5 out of 5 by Mike21 A Great Hotel and even better Staff
This hotel is in a great location and is nicely appointed. You can walk to the key attactions in Philly and it is very quaint. The staff is great and I want to thank Ali at the front desk. He is a consummate professional and cares about the guests. He should train all Sheraton employees on customer service. You will not be disappointed with this hotel. The Sheraton Club is excellant and Latika does a great job there. What a great personality. The food is excellant there. The only issue with the hotel is the Parking at over $40 with tax. That is expensive, but the room is reasonably priced.. I will definately stay here again.
August 14, 2014
Rated 5 out of 5 by CapeMayan Great location, newly updated facility
Very much enjoyed my recent stay. The hotel has been recently refurbished and is looking and feeling great. Can't beat the location for getting around Phila. Close to the sports venues and downtown. Only suggestion is that the restaurant/bar hours be extended.
September 7, 2012
Rated 2 out of 5 by IYIarv Great location but time for a renovation
The staff was extremely pleasant and exactly what I would expect from SPG properties. I checked in at 5pm and was told my room was not ready. After a long day all I wanted to do was rest. The front desk was very understanding and proceeded to give me an available suite. Not sure if it was a standard suite or not because being platinum I wondered why it was not given to me in the first place.
Unfortunately the room left much to be desired. The carpet was aged and needed replacement. The room also had a foul smell to it.
On the plus side the location is great and with a little renovation this hotel can come back to life.
August 19, 2014
Rated 2 out of 5 by Iriekooper Noise level was not acceptable
Stayed two nights. Both nights had teenagers yelling in the halls and in their rooms. By the second night, I had to call the front desk and have security sent up to have noise level reduced. Didn't help much as noise level continued until about midnight.
March 31, 2013
Rated 5 out of 5 by SDLFrank Great hotel choice...
This hotel is optimal for a business stay and for holding meetings, events, etc. I would highly recommend to anyone planning an event in the Philadelphia area. The bed was awesome!
May 19, 2014
Rated 5 out of 5 by Suzy215 As a Wedding Guest, Enjoyed the Stay!
I stayed at the Sheraton for a wedding and was very happy with it. The rooms are a good size, renovated and very clean and the bed is really comfortable. Only complaint is that the bathroom is a little tight.
October 17, 2014
Rated 4 out of 5 by alanjoshua Very good hotel
A very good hotel: staff is very helpful; decor is solid and functional; very well maintained.
I happen to like the area but it is on the edge of the center city. A little bit of a hike from some locations.
March 29, 2013
Rated 5 out of 5 by mandj1011 Parking Cost
I enjoyed a wonderful experience
at your hotel last weekend. The
only thing I would like to mention
in a negative light would be the
parking fee. A $43 per night fee
for a registered guest is way too
high. There is no logical reason for
this high a fee.
October 16, 2014
Rated 4 out of 5 by Traveler232323 Good Hotel - Bad breakfast
Breakfast entre - English Muffin, Ham, and Cheddar was pricey and awful
May 19, 2014
Rated 4 out of 5 by Educator1 It's the Details
The hotel is physically lovely, and it's location for proximity to the historic sites of the city is perfect. The lobby is beautiful, and the rooms are large. Because it is a low lying structure, there are no views of any kind, from what I could tell, but noise from the street/highway was not a problem.
However, my stay on the Club Lounge floor, for which I paid a hefty upgrade fee, was a mixed blessing. While I appreciated the breakfast/snacks, the foods were depleted often throughout the day, despite the best efforts of the nice woman who was in charge of it. Further, without any notification, a sign magically appeared on Friday night that from this point forward, a glass of wine would be TEN DOLLARS. The front desk gave no indication that weekend policy differed from weeknight - it was a shock.
Lastly, it was impossible to sleep past 6am because of the noise from the fitness center. Despite the fact that my room was on the other side of the floor, the dropping of barbells began like clockwork every morning, and I was not the only one woken up by this every day. It was incredibly frustrating -- I was there on business, and sleep was essential.
April 8, 2013
Rated 5 out of 5 by SGF4 Excellent Hotel but need to check on....
Hotel is excellent but there is an odor that hits you once you step out on the driveway outside the front of the hotel.
July 6, 2013
Rated 5 out of 5 by joanc Food and Service
Food and service was wonderful!
Salmon was perfect - not overcooked.
Staff was very friendly and helpful.
June 9, 2013
Rated 2 out of 5 by tx3623 Staff could be a lot nicer
When I called the front desk to request a late checkout (1 pm), I was rudely informed that checkout was at noon. When I asked if that restriction also applied to Platinum Preferred Members (5+ years), she begrudgingly granted the request. Despite the nice room, pleasant check-in experience, and fun time in Philly, her ill-mannered temperament left a sour taste. There are other hotels in the area with much nicer staff. I stay at Starwood hotels all over the world, and I can easily state that this location has the least hospitable staff.
I recommend this hotel due to location, but ,again, there are friendlier, albeit non-SPG, hotels in the area.
January 16, 2012
Rated 3 out of 5 by countrygirl70 good view from room - that was it
The river side of the hotel offers wonderful views of the bridge and lights on the river at night , but the rooms themselves were average and in need of updating. It also could have been cleaner for the price we were paying. The windows had hand and even face prints on them! Carpets and especially the upholstered furniture were stained and old looking. There were also stains on one of the duvet covers on the bed. The brochures, menus and written material left out on the desk were misshapen and wrinkled from drinks being spilled on them and we didn't even want to touch them. There was no refrigerator in the room which was a negative for us. We also had a bad exchange with the valet service. I couldn't even ask a question before he told me he was "too busy for special requests" - and he didn't even know what I was going to ask him!! Front desk people were efficient but not friendly. Granted we were there at a very busy time - lots of weddings going on that weekend, but even so, it's their job to be extra helpful to all guests all the time.
There was a "green" option for the cleaning service, so we chose not to have our towels replaced or the room cleaned during our 2 day stay, as did many of the other guests (cards hanging on doorknobs) but the cleaning carts seemed to always be in the hallway all day long. It was very annoying to have to squeeze by the carts when we were all dressed up for the wedding and later going out.
I was shocked at the price we had to pay per night to keep our car in the hotel's own parking garage - with tax on top of it to boot. Over all it was not one of our better hotel experiences.
June 23, 2014
Rated 2 out of 5 by Ryan3343 Poor Customer Service and Physical Care of Guest
I stayed at this hotel for only 10 hour and in that time I filed my first ever formal complaint to hotel management and their Director of Security. (I will stay in hotels over 100 nights this year) I was told I would be contacted for a follow up however that never happened. Following that incident I was woken up by my neighbor at 12:30am playing loud music. I notified security and I heard them come to the door and knock twice and say twice "this is hotel security". They did not answer the door and security left with nothing ever being done. I waited 30 minutes to see if they would contact me to offer me a new room or even give me an update. Instead I had to pack up my bags and head down to the hotel lobby at 1am and ask for a new room. The front desk made me feel like I was the inconvenience.
October 1, 2014
Rated 4 out of 5 by coolbreeze762 Comfortable stay but food/beverage was pricey
Many hotels offer free breakfast but your hotel had just the opposite, a very expensive breakfast. $5 for a cup of coffee is a bit extreme.
The $5 green vouchers helped but your customers shouldn't have to make a sacrifice in order to get a good meal and a fair price.
On a positive note, my room was very comfortable and clean. The LAN was pretty fast for a hotel LAN with so many people sharing.
I also liked the close proximity to many of the historic sites in Philadelphia.
I did catch a cold while I was there. I can't be certain if it was from the room or not but I recommend your cleaning crew disinfect the surfaces and the glasses between stays.
April 28, 2014
Rated 4 out of 5 by TravelinKen Renovated Rooms are Great - History at the Front Door
I was in town for a large conference (June 2012) and was pleasantly surprised by the Sheraton Society Hill. I enjoyed having so much history right outside the front door and it’s very easy to walk anywhere downtown from the hotel (though it will take 15 mins or so) Cabs were plentiful if you needed to get someplace and didn’t want to walk.
I was given a King room (newly remodeled) on the 3rd (Club) floor. Since everything in the room was remodeled there isn’t much to say about it except it was comfortable, clean, new and very enjoyable.
The club room was very large and with your room key you could stop in at any time and grab a free water or soda. The gym looked completely new as well and there is also a pool at the hotel.
If you want to be in a smaller hotel that has a lot of history all around it, don’t stay downtown among all the financial buildings and stay here instead.
The only downside was that on ½ the floor, the emergency intercom was experiencing random static all weekend and the same speakers are in your room. I had several colleagues who were also attending the conference who were kept awake most nights by the static. When they complained to the front desk they offered to send up an engineer but conceded that there was probably nothing that the engineer could do. Since it was a sold out conference, there were no rooms to move them to.
June 12, 2012
Rated 1 out of 5 by ChrisCT1 Avoid like Ebola!
The only redeeming thing about my stay was that it only last 2 nights. In that period of time I was placed in the absolute worst room in the house seemingly as retribution for asking for an early check-in which while an industry standard seems to be something they don't do in Philadelphia. The room was void of any amenities, no bath robe, towels not hung on the bars, etc. And the room was very oddly shaped. Clearly the worst room on property It also could not be further away from the sole elevator site in the hotel. I ended up walking out on to the street and back in the building to save time when leaving the room.
At bedtime I went to set the alarm only to find out the 1970s style alarm clock was broken. TWO alarm clocks and 30 minutes later I finally got a working alarm clock despite the maintenance man telling me that the 2nd clock had "been tested by the hotel engineers". With that fiasco behind me I spoke to the manager the next day to see why I had a 1970s, non iPod alarm clock and was told that those things are only saved for Starwood Preferred Guests. Funny, I am an SPG member and this is my 3rd Starwood stay this year.
As if things could not get worse, after a VERY average group dinner at which the hotel ran out of food I went up to watch the Jets game only to find that the TV was broken. So another visit from maintenance only to find that the plug was not all the way in which I was told "the maids knock them out al the time".
Mind you if I had paid what this hotel was worth which is about 1/3 of what I was charged per night I'd still be upset but not as upset as I am writing this as the room costs an absolute fortune for some of, if not the worst hotel service I have ever received. I'd tell you the rates but SPG does not permit that.
So I would recommend sleeping anywhere else in Philly, including you car or a park bench before staying at this poor excuse for a "luxury" property.
To try to make things beter they did give me a 10% discount which was like salt in the wound. They delivered about 50% (and I'm being generous) of what I paid for and they think a token 10% is at all meaningful. At least it's consistent with their poor overall service.
I guess the only good thing was it was only 2 nights, there were no bedbugs and I did not catch Ebola!
October 20, 2014
Rated 5 out of 5 by DDDDDD High ratings.
I had an excellent experience. The room was spacious and the bed was very comfortable. The linens were high end. Late checkout was allowed without difficulty. Water could have been a tad hotter and complimentary breakfast would have been welcome, but overall I would very highly recommend this hotel to others.
October 9, 2014
Rated 4 out of 5 by LetUsSleep Please don't call guests after 8 pm
I requested a roll-away bed for my daughter when checking in at 3:30; was not in my room when I returned at 7 so I needed to call to remind staff. It was brought up fairly promptly. However, front desk called the room at 9 pm to ensure it was delivered. My daughter had been asleep for 45 minutes (and I was in bed as well). She thankfully was not woken up. I appreciate the front desk's follow-up, but in the future...
1. Deliver the bed shortly after the first request (in this instance at check-in)
2. Do not call guests after 8 pm. This is far too late to bother guests, especially to remedy something the front desk should have taken care of 4 hours prior
March 27, 2013
Rated 3 out of 5 by Mcnuss Pretty Blah
Hotel is fine...that's about it. It looks like some things were recently renovated, and those areas are nice but other things were just overlooked. For example, the elevators are shabby & beat up (and smelled funny) and there is no automatic door at the front, so I had to juggle my briefcase & suitcase to even get inside. There was never a doorman to be found & I came & went several times.
The room was comfortable and about as corporate as a room could be. It had a strong chemical/detergent smell that gave me a headache. Also, each time the a/c came on, it was like someone started a jet engine.
All together, a perfectly fine stay, but nothing special.
October 28, 2012
Rated 2 out of 5 by Villanova Great hotel, just don't park there
I attended a formal dinner on April 26. The dinner was fine, the very seasoned wait staff was just fine. Everything was great UNTIL I tried to get my car back. There was a 45 minute wait but mine was an hour wait because they messed up the tags.
The Sheraton used to have self parking which worked well. Somebody decided they would be all valet which just ruins an otherwise nice experience.
Unless they bring back self parking, I will strongly recommend that we hold no more affairs there.
So, Sheraton, you decide. Would you rather assume the risk of self parking or watch your event revenue decline because of the horrendous end of the evening valet experience.
May 5, 2014
Rated 1 out of 5 by sheratonguest Understaffed and acquard
Understaffed and Confusing
This hotel is not up to standards for business travel.
- Inadequate drop off area. I was left waiting in my car for vehicles to allow me to approach the entrance
- Unprofessional doormen. Whistling for a taxi, the doorman left my right ear ringing for hours. I have not seen hotels use finger in mouth whistling to hail taxis for some time. Quite pedestrian.
- No one helped me with my bags
- No one consistently opened the hotel door for me
- I had dropped bags for a late departure. No bellman to retrieve when I was ready to leave. Held me up for another 5-10 minutes. NO TIPS FOR ANYONE
- The reception desk view from the entrance was blocked by pillars. I wandered around for 30 seconds looking for the reception. At first view was the concierge desk, not staffed and darkened.
- Waited to check in and did not get a welcome, “are you checking in?”
- There is only one button for the 3 elevator bank. It is not located in the middle, instead on the left elevator. The farthest right elevator opened, there was no light above the elevator indicating it was ready and the door view was obstructed by the thick walled facade around the door.
- Room numbering is completely confusing. Instead of the room legend signs being consistent i.e. rooms 4000-4050 that way and rooms 4051-4099 this way; the signs mixed the numbering convention counting down and then up 4050–4000 and 4051-4099. Not a big deal in itself, but a big deal with a ringing ear, long wait, un-empathetic staff, confusing elevator markings, etc.
- Thank goodness the room was clean, order less and in order.
- Hot water took quite some time in the shower
- The AC worked great and was in good working order
- Tap water tasted good
This may be a OK place to bring your family where you have a squadron of kids to run around and figure out where things are and have spotters for the elevator but it is no place for the business traveler. Sheraton Society Hill does not value your time; they prefer to understaff to cut costs versus properly staff to deliver a quality service experience. I don’t know how the other hotels in the area stack up and I won’t go out of my way in the near future to find out.
July 22, 2012
Rated 1 out of 5 by PhillyGuest Hotel is terrible
This is an old and awful hotel and is far and far and away the absolute worst Starwood hotel I have ever stayed at. The hotel is very old, the walls are thin and the air conditionioning did not work properly. I was there for a wedding and I know several guests (including myself and my wife, the groom, and the best man) who did not sleep well because the a/c would shut off at night, leaving the place very humid, and would make very loud noises which would wake us up when it went on again. On top ofthat, the TV did not work, the sink was backed up, the bathroom smelled, and the fridge stopped working. I won't be staying here again.
August 8, 2012
Rated 4 out of 5 by 2014Visitor Nice hotel
The hotel was renovated since last came and it is comfortable and pleasant. All staff from entry to exit were nice and responsive.
October 11, 2014
Rated 2 out of 5 by JBR2014 A little underwhelmed
Hotel lobby and exterior were very nice. Major complaints- TV did not work- many of the channels were blurred or not working at all. There was no attendant in club lounge on a busy Saturday morning to restock things- coffee and food were out. Room service could be little more flexible with times. Most hotels I've stayed are more than accommodating if you want to order lunch at 11 am. There should at least be a brunch menu. Not everyone wants eggs and pancakes til noon on the weekends. I was impressed by the overall appearance of the hotel and shocked that these areas were so lacking. I would still recommend the hotel because I'm guessing I was just unlucky during my stay and these things are not the norm.
August 26, 2014
Rated 5 out of 5 by Karla13 Beautiful property - great location for historic sites and restaurants
Very clean and comfortable.
October 8, 2014
Rated 1 out of 5 by BRENDA907 NOT A PLEASANT EXPERIENCE
I WAS NOT IMPRESSED WITH THIS HOTEL AT ALL. FROM THE VERY NOISY HALLWAYS IN THE MIDDLE OF THE NIGHT, WHILE TRYING TO GET SOME SLEEP, TO THE EXESSIVE PARKING CHARGES WHICH WE WERE NOT INFORMED OF. I WAS NOT INFORMED OF THE CHARGE WHILE BOOKING THE ROOM, OR AFTER CHECKING OUT. I WAS TOLD BY ANOTHER FRIEND WHO CHECKED OUT BEFORE ME. AFTER I DID NOT SEE A PARKING CHARGE ON MY FINAL BILL, I INQUIRED ABOUT IT. I WAS THEN TOLD YES, SURE, THERE IS PARKING CHARGE, SO SINCE I PUT MY ROOM ON MY CREDIT CARD, THEY WOULD HAVE JUST ADDED THE CHARGES AFTER I LEFT, WHICH I FEEL IS DECEPTIVE. I WOULD HAVE THOUGHT MY FINAL BILL WAS WHAT WAS ON THE PAPER IN MY HAND, NOT $40.00 MORE THAN THAT.
November 12, 2012