Rated 5 out of 5 by marie215 Great hotel-frendly staff
My stay was as near to perfect as one can get. My club room was beautiful and extremely clean. The king size bed was incredibly comfortable! The club lounge was also very comfortable and always fully stocked with beverages and snacks. Nightly Hors d'oeuvres are well presented and delicious! The Continental breakfast was also very good. I enjoyed my stay so much that I am booking another one soon. Thanks again to everyone at The Sheraton for a wonderful stay!
March 8, 2015
Rated 2 out of 5 by Shawn78 sub par to say the least...
I'll start with the good, the room was clean and serviceable. The fella that checked me in was very polite and helpful. That's where the good ends.
Now onto the bad.. well, the desk staff on checkout wasn't unpleasant face to face but acted more like I was an inconvenience. I put out my breakfast card the evening before and it was never picked up.. put it out at 10 pm, well before the 2am cutoff. The kicker though is what the valet's were doing with my car. Dash cams are a wonderful thing really. I didn't appreciate the driving lessons or racing around the parking garage in my car. I wish I could attach the file here so you all could have a look. Unless due to some crazy circumstance I cannot control I will not stay at this hotel again.
January 22, 2015
Rated 4 out of 5 by Happycamper73 Great location
I chose this hotel due to location and was not disappointed. It was ideally located for my treks around Old City. The lobby is nice, staff was helpful, friendly, and polite. The only down side, for me, was my room could have been less dusty.
January 17, 2015
Rated 1 out of 5 by FrustratedSPGmember Poor Experience-hidden charges, misleading ads
I checked in under the premise that the facility had a full gym (I called ahead prior to booking and double checked with the front desk). Unfortunately, they consider a couple of treadmills and 50 lbs of dumbells to be a full gym. I also had TO PAY $20 to have internet, plus $45 for parking. They offered me a $5 voucher for food and bev if I did not use housekeeping. I saved the voucher and tried to use it at the bar and they did not allow me to. I voiced my displeasure to the front desk, and they said the manager would contact me. It has been two weeks, and I have not heard back. On top of that, I was emailed a bill that had a charge on it for a bottle of water??? I do not recall purchasing a bottle of water.
December 3, 2014
Rated 4 out of 5 by FAR58 Needs Improvement
The hotel was comfortable. However, the HVAC unit sounds like an airplane is taking off in your room when it turns on. The loud start up woke me up from a sound sleep. Also, I was there for one night and met in the lobyy with an appointment only to find out this hotel does not have breakfast in the morning. How is that possible?
November 26, 2014
Rated 1 out of 5 by DoctorJMD Roaches and overcharges
We had a prepaid reservation for 2 nights. When I checked in, I was told both nights were paid for and my credit card would only be charged for incidentals. On the second day, there were roaches in our room so I called the front desk to have someone come retrieve them. They came, and I was told later that one of the nights would be refunded. 2 weeks later, they charged my credit card for one of the nights even though both nights were paid for AND I was supposed to get a one night refund because of the roaches. Now I'm haggling with the staff who are telling me that only 1 night was paid for and I am supposed to call a third person at 11 to discuss it. I have never had such a terrible experiences.
October 31, 2014
Rated 2 out of 5 by PP2014 Overrated
arrived to a room that had no bathroom amenities (no shampoo, conditioner, etc) , so while they were bringing it up I went to the club lounge only to find no coffee or tea facilities and noone in the lounge to approach.
Compared to other Sheratons this is very sub-par lounge.
The reception staff was very friendly and concierge was helpful.
October 27, 2014
Rated 1 out of 5 by ChrisCT1 Avoid like Ebola!
The only redeeming thing about my stay was that it only last 2 nights. In that period of time I was placed in the absolute worst room in the house seemingly as retribution for asking for an early check-in which while an industry standard seems to be something they don't do in Philadelphia. The room was void of any amenities, no bath robe, towels not hung on the bars, etc. And the room was very oddly shaped. Clearly the worst room on property It also could not be further away from the sole elevator site in the hotel. I ended up walking out on to the street and back in the building to save time when leaving the room.
At bedtime I went to set the alarm only to find out the 1970s style alarm clock was broken. TWO alarm clocks and 30 minutes later I finally got a working alarm clock despite the maintenance man telling me that the 2nd clock had "been tested by the hotel engineers". With that fiasco behind me I spoke to the manager the next day to see why I had a 1970s, non iPod alarm clock and was told that those things are only saved for Starwood Preferred Guests. Funny, I am an SPG member and this is my 3rd Starwood stay this year.
As if things could not get worse, after a VERY average group dinner at which the hotel ran out of food I went up to watch the Jets game only to find that the TV was broken. So another visit from maintenance only to find that the plug was not all the way in which I was told "the maids knock them out al the time".
Mind you if I had paid what this hotel was worth which is about 1/3 of what I was charged per night I'd still be upset but not as upset as I am writing this as the room costs an absolute fortune for some of, if not the worst hotel service I have ever received. I'd tell you the rates but SPG does not permit that.
So I would recommend sleeping anywhere else in Philly, including you car or a park bench before staying at this poor excuse for a "luxury" property.
To try to make things beter they did give me a 10% discount which was like salt in the wound. They delivered about 50% (and I'm being generous) of what I paid for and they think a token 10% is at all meaningful. At least it's consistent with their poor overall service.
I guess the only good thing was it was only 2 nights, there were no bedbugs and I did not catch Ebola!
October 20, 2014