Rated 2 out of 5 by UnhappyTraveler2014 Do Not Stay Here on Weekends
Staff was pleasant! Room did not have hand soap or shampoo. Light in entryway was burned out and not replaced when front desk was informed! Occupant switched bulb from floor lamp so that there was enough light in the closet to see.
These were minor compared to the music in the ballroom echoing in room 3049 until after 12:45 AM Sunday morning! Called the manager at midnight and was told that the hotel was a popular venue and they have weddings on the weekends. There was nothing that he could do. Was told the music would stop at 12:30AM! However, it didn't stop until 12:40AM and started again at 12:45 AM. Had to call again for the music to stop.
August 3, 2014
Rated 5 out of 5 by Mike21 A Great Hotel and even better Staff
This hotel is in a great location and is nicely appointed. You can walk to the key attactions in Philly and it is very quaint. The staff is great and I want to thank Ali at the front desk. He is a consummate professional and cares about the guests. He should train all Sheraton employees on customer service. You will not be disappointed with this hotel. The Sheraton Club is excellant and Latika does a great job there. What a great personality. The food is excellant there. The only issue with the hotel is the Parking at over $40 with tax. That is expensive, but the room is reasonably priced.. I will definately stay here again.
August 14, 2014
Rated 5 out of 5 Wow-Great Family stay
from time entered to time left, all staff were great.
Rooms, location, décor, A+
August 18, 2014
Rated 4 out of 5 by JAJI Before you go, ask if a wedding is going on that night. If yes, go elsewhere
The hotel is lovely, in a quaint section of old Philadelphia. Front desk staff was great, although there should have been more than 2 persons at the checkin desk on a very busy Saturday afternoon, with multiple wedding parties at the hotel. Lunch at the hotel restaurant Taste was surprisingly quick and delicious. The problem occurred in the evening with loud music from a wedding reception that I could hear on the fourth floor! When I called the front desk at 11:15 I was told the reception was not scheduled to end until 12:30am. Seriously??? At a hotel??? I was given a $50 credit on my bill, but would rather have had a good nights sleep.
August 4, 2014
Rated 5 out of 5 by Sammy27 The managerial staff is amazing
My wife, infant child, and I stayed at the hotel for a wedding. When it came time for the reception, my child was too exhausted to stay up any longer. So, my wife stayed with her in our room while she slept. She was going to miss the meal, but I asked a woman who was in charge at the wedding (I don't know her name) if it was possible to take my wife's meal to the room. She was happy to help and even brought her a glass of wine. We were very happy with this level of service and thankful for the help of the manager.
August 11, 2014
Rated 5 out of 5 by JoelB84 Nice, convenient
Nice updated rooms, friendly staff. love the lounge.
August 14, 2014
Rated 5 out of 5 by Edh59 The hotel is in a wonderful area
I enjoyed my stay at your hotel. It was an enjoyable experience from the moment I walked in. The only reason I did not give out excellent on room comfort, was when I reserved the room I requested a king bed. When I arrived at 8:15PM on the night I arrived there was still a wait for a king room to become available. I enjoyed the double bed room that I went into. The sleep aspect of it had nothing to do with your hotel and more to do with my own activities.
July 30, 2014
Rated 5 out of 5 by jmontser Excellent, Relaxing and Centrally located
Overall had a wonderful experience. Rooms were great, hotel was centrally located with a very friendly staff and facilities met all of our needs. Only opportunities we found was parking was on the expensive side and could be reduced slightly and the bar offered no happy hour even on Tuesday which is apparently a neighborhood HH day. That would have made our experience excellent since we had our kids and it would have been nice to relax at the hotel.
August 10, 2014