Rated 4 out of 5 by 454
Rated 5 out of 5 by shermanrs1 Lovely Hotel
Hotel situated in a lovely area in walkable distance to the historical district of Philly. Room was comfortable and quiet. Sheraton room for breakfast and snacks was lovely and more than adequate. My only complaint and it would be in most downtown hotels is the price of hotel parking. The $36 (I think my price is correct) is high, but the additional tax of $7 was excessive!
September 15, 2014
Rated 4 out of 5 by Twinn2013 Love Everything from this Sheraton.
Overall my stay was excellent. Staff fulfilled my request to have corner room. Love the Club Lounge drinks selection. Love the location.
April 29, 2014
Rated 3 out of 5 by maequel No posted guidelines
Stayed at the Sheraton In Philadelphia with my kids. They used the phone not knowing that was a charge for every call as nothing was posted on the phone. My kids were 11 and 8. If that was a charge they would have read and not made the call. I was not notified until check out and a huge bill later. The receptionist was somehow willing to help but not the manager who told me that the call prices was posted on the phone. I even took a picture of the phone to show it to them but nothing was done much to the bill. My kids now know not to use the phone in hotel. When is hotels going to stop charging outrageous prices for calls? I wont stayed there again.
August 29, 2014
Rated 2 out of 5 by UnhappyTraveler2014 Do Not Stay Here on Weekends
Staff was pleasant! Room did not have hand soap or shampoo. Light in entryway was burned out and not replaced when front desk was informed! Occupant switched bulb from floor lamp so that there was enough light in the closet to see.
These were minor compared to the music in the ballroom echoing in room 3049 until after 12:45 AM Sunday morning! Called the manager at midnight and was told that the hotel was a popular venue and they have weddings on the weekends. There was nothing that he could do. Was told the music would stop at 12:30AM! However, it didn't stop until 12:40AM and started again at 12:45 AM. Had to call again for the music to stop.
August 3, 2014
Rated 4 out of 5 by BGRG Location, convenient to Old City/restaurants
Quiet location at edge of busy restaurant/bar area. Directly across from Society Hill. Walkable to restaurants altho valet parking available at many spots (and in hotel). Good access to I95. Staff very helpful. Hotel Sheraton standards. Would have wished for a more expansive lobby coffee bar (serves Starbucks coffee) but is not a Starbucks.
September 2, 2014
Rated 2 out of 5 by JBR2014 A little underwhelmed
Hotel lobby and exterior were very nice. Major complaints- TV did not work- many of the channels were blurred or not working at all. There was no attendant in club lounge on a busy Saturday morning to restock things- coffee and food were out. Room service could be little more flexible with times. Most hotels I've stayed are more than accommodating if you want to order lunch at 11 am. There should at least be a brunch menu. Not everyone wants eggs and pancakes til noon on the weekends. I was impressed by the overall appearance of the hotel and shocked that these areas were so lacking. I would still recommend the hotel because I'm guessing I was just unlucky during my stay and these things are not the norm.
August 26, 2014
Rated 5 out of 5 by gor16 Great place to stay.
Couldn't have asked for anything more.
September 3, 2014
Rated 2 out of 5 by IYIarv Great location but time for a renovation
The staff was extremely pleasant and exactly what I would expect from SPG properties. I checked in at 5pm and was told my room was not ready. After a long day all I wanted to do was rest. The front desk was very understanding and proceeded to give me an available suite. Not sure if it was a standard suite or not because being platinum I wondered why it was not given to me in the first place.
Unfortunately the room left much to be desired. The carpet was aged and needed replacement. The room also had a foul smell to it.
On the plus side the location is great and with a little renovation this hotel can come back to life.
August 19, 2014