Rated 5 out of 5 by NYGirlsWeekend Excellent Staff - Perfect Location
This hotel is perfectly located to explore all the historical attractions that Philly has to offer. The team members are a pure delight - we had a wonderful welcome from AC at the front desk and the staff in the Exec Club room were just the nicest, most accommodating, and friendly team ever. Our kids loved the pool and being able to explore the many engaging areas of the lobby. The apps, breakfast and snacks in the club room are just perfectly suited for a bit of relaxing. The only small item is that the comforter on the bedding was rather stiff and super heavy so each night we removed them but then were a bit cold. I wished these were different.
Overall, the property has come a long way after the renovations and the staff is highly engaged and very welcoming. We will be back!
April 14, 2015
Rated 3 out of 5 by klv939 Lack of sleep
Everything was wonderful we checked in late after a wedding and everything seemed up to par.. once we came back to our room from the bar late night with other wedding guests, we went to sleep. Shortly after we kept hearing a beeping noise.. after finally giving up on sleep we realized it was the smoke detector. By the time we figured it out it was to late and we needed to meet for breakfast. Maybe these things should be changed more often so that it doesn't distrupt sleep.
April 7, 2015
Rated 3 out of 5 by VolleyballMVP Missing some amenities
The Wi-Fi in the room was not free nor was it good. My daughter had a hard time connecting to do her homework. The only ice machine was on the 3rd floor or you could call room service. That was very inconvenient. The rooms are off a balcony over the entrance and it is very loud. People were still shouting at midnight in the lobby. The room service breakfast was cold. It was very disappointing since we were booked in here by the sport tournament we were attending and with no free breakfast for the team I ordered room service so my daughter had a good breakfast. She did not.
April 1, 2015
Rated 5 out of 5 by marie215 Great hotel-frendly staff
My stay was as near to perfect as one can get. My club room was beautiful and extremely clean. The king size bed was incredibly comfortable! The club lounge was also very comfortable and always fully stocked with beverages and snacks. Nightly Hors d'oeuvres are well presented and delicious! The Continental breakfast was also very good. I enjoyed my stay so much that I am booking another one soon. Thanks again to everyone at The Sheraton for a wonderful stay!
March 8, 2015
Rated 2 out of 5 by Shawn78 sub par to say the least...
I'll start with the good, the room was clean and serviceable. The fella that checked me in was very polite and helpful. That's where the good ends.
Now onto the bad.. well, the desk staff on checkout wasn't unpleasant face to face but acted more like I was an inconvenience. I put out my breakfast card the evening before and it was never picked up.. put it out at 10 pm, well before the 2am cutoff. The kicker though is what the valet's were doing with my car. Dash cams are a wonderful thing really. I didn't appreciate the driving lessons or racing around the parking garage in my car. I wish I could attach the file here so you all could have a look. Unless due to some crazy circumstance I cannot control I will not stay at this hotel again.
January 22, 2015
Rated 4 out of 5 by Happycamper73 Great location
I chose this hotel due to location and was not disappointed. It was ideally located for my treks around Old City. The lobby is nice, staff was helpful, friendly, and polite. The only down side, for me, was my room could have been less dusty.
January 17, 2015
Rated 1 out of 5 by FrustratedSPGmember Poor Experience-hidden charges, misleading ads
I checked in under the premise that the facility had a full gym (I called ahead prior to booking and double checked with the front desk). Unfortunately, they consider a couple of treadmills and 50 lbs of dumbells to be a full gym. I also had TO PAY $20 to have internet, plus $45 for parking. They offered me a $5 voucher for food and bev if I did not use housekeeping. I saved the voucher and tried to use it at the bar and they did not allow me to. I voiced my displeasure to the front desk, and they said the manager would contact me. It has been two weeks, and I have not heard back. On top of that, I was emailed a bill that had a charge on it for a bottle of water??? I do not recall purchasing a bottle of water.
December 3, 2014
Rated 4 out of 5 by FAR58 Needs Improvement
The hotel was comfortable. However, the HVAC unit sounds like an airplane is taking off in your room when it turns on. The loud start up woke me up from a sound sleep. Also, I was there for one night and met in the lobyy with an appointment only to find out this hotel does not have breakfast in the morning. How is that possible?
November 26, 2014