Rated 4 out of 5 by apcode123 Phily
I would stay here again
Would recommend to others
Taste was very good
October 10, 2012
Rated 4 out of 5 by JerryP Great Location
When visiting Philly, all you could ask for in terms of location.
October 16, 2013
Rated 4 out of 5 by stijay Location, Location, Location
You can't beat location for historical sites and sounds of Philly.
September 16, 2013
Rated 5 out of 5 by Luke001 Very pleasent stay
Great location, quiet and comfortable.
January 10, 2014
Rated 4 out of 5 by Cap25 Nice bar
Had fun at the bar after a night out. Bed was comfy too.
November 25, 2013
Rated 5 out of 5 by paulfromnewjersey Great Hotel
Location was perfect and the rooms and facilities were very nice.
March 13, 2013
Rated 5 out of 5 by DRS99 Great hotel and staff
Hotel was clean, comfortable and the staff was very friendly
October 24, 2013
Rated 5 out of 5 by LOUi3 Overall Experience
Great location, nice lobby and wonderful sleeping accomodations
November 14, 2012
Rated 5 out of 5 by ESIS Great Bar, lobby and room was clean.
Great bartender, nice rooms. Lobby is great since the remodel
February 13, 2013
Rated 5 out of 5 by Wazza23 Great Hotel
We found this hotel very comfortable with a great location.
November 21, 2012
Rated 5 out of 5 by RAK21 Great location!
ideal location to see all the sites...safe and secure!
July 29, 2013
Rated 5 out of 5 by Neetah Beautiful rooms
Courteous staff and valet parking is convenient!
June 22, 2013
Rated 5 out of 5 by Ramosroy Excellent
Excellent location and extremely nice ammenities
October 22, 2012
Rated 5 out of 5 by Helen81 The hotel was very appealing
The room was very clean-the bed was comfortable
November 13, 2012
Rated 4 out of 5 by maddogphilly great locatio for the event I attended
great location for the event that
August 25, 2013
Rated 5 out of 5 by Sherry2012 Every single Employee treated us wonderfully!
Our wedding party received top notch service!
September 29, 2012
Rated 5 out of 5 by Phillyman0329 Perfect location and very comfortable
Perfect location and very comfortable.
January 3, 2013
Rated 5 out of 5 by Sandy Excellent location
Walking distance to major sights
April 25, 2013
Rated 5 out of 5 by Boca22 Business or sightseeing
Excellent A/C unit a litle noisy
August 4, 2012
Rated 3 out of 5 by Noriko enjoyed staying
enjoyed staying at your hotel
November 30, 2011
Rated 4 out of 5 by PEANUT99 Almost perfect
Pool TOO cold + Valet charge
May 30, 2013
Rated 4 out of 5 by JonathanDC1 Attention to service
Service, service, service.
July 21, 2013
Rated 3 out of 5 by JackAir Great potential, but noise and service delivery issues.
I love the location in historic Society Hill. The hotel is in walking distance of many attractions.
The room was nice, but my king sized bed had a queen size flat sheet on it. After a call to Guest Services the problem was quickly fixed by a very congenial attendant who put the proper sized sheet on the bed. However, no apology was offered.
Early in the evening there was a large formal event in the atrium area. The roar of the crowd and the band could be heard even though I closed the vestibule door in my room. Plus, the smell of garlic and other cooking from the various food stations was overwhelming. I left the room for dinner and returned to find that party wrapping up and the smell diminishing. I thought I was set for the night. But unfortunately, after a period of quiet in the mid-evening hours, noise again ensued after midnight and continued to 4AM. My sleep was disrupted at 2, 3 and just before 4AM by people (who sounded like they were intoxicated) loudly talking, laughing, yelling and even screaming in the atrium area. Things finally settled down about 4AM but I have to say my night's rest was ruined.
The hotel is really beautiful, the location is great. I'm sure banquet revenue is important ..as is late night bar revenue..to the whole business case of profitably operating a hotel. But, that said, I'll think twice before giving you any hotel revenue in the future. After all, facillitating a good night of sleep is the central value proposition of that same business case.
Kind regards to all in the City of Brotherly Love.
March 24, 2014
Rated 3 out of 5 by Hotelman2013 Hotel has more potential then it is offering
Check in was a longer line and wait than expected. It was New Years Eve and we did expect a wait but not 15-20 minutes. Only one bellman on, it appeared, and he was kept quite busy. Bellman not to talkative as he took us to the room but polite and handled our things well.
Room had paper on the floor by bedside when we checked in. Bellman saw and picked up. Bathroom needs some attention as far as deep cleanliness. Carpet in room frayed which is surprising since hotel had under gone renovations in 2013. Found carpet frayed in hallways to on 2nd floor as we walked to elevator. Renovations to lounge and restaurant nice and contemporary but I liked the old lounge setting better. Just seemed more cozy and warm. Lounge perfect now for people that want to watch TV as a sports bar. Nice bar food menu at Taste. Had a long walk including elevator ride from 2nd floor to 3rd floor for ice and ice bucket not big enough to try to chill bottle of Champagne. Would try to locate services on each floor. Perfect hotel to stay and enjoy New Years Eve fireworks at Penns Landing and any activities on Columbus Blvd. Perfect also for historic attractions on the east side of the City of Philadelphia. Have potential to really market couples getaways and market club floor accommodations. Might even consider packaging with area restaurants, and you could sell as packages.
January 2, 2014
Rated 4 out of 5 by Forbusinessandpleasure Location Location Location
For visiting Philly, this hotels location cannot be beat. The hotel is located on a quite cobblestone street in a historical area. The hotel is a very walkable hotel; you are within walking distance to the water, entertainment options, dining and fine dining, historical sites and venues. If nothing else the hotels location makes it worth it.
If you do have a vehicle; I was quite disappointed. The hotels Valet does not just service the hotel. There were often long waits to get your car, long waits to drop off your car. On the weekend when they were valeting for the clubs, it took 10 min just to pull into the hotel. This was very disappointing and frustrating especially as we were paying 40$ a day for valet plus tips in and out and a transportation tax on top of that. For a luxury hotel they need to step it up.
The hotel was older but nicely remodeled and well appointed. The rooms were comfortable with a small sitting area and plenty of space. The bathrooms were a little small but not unreasonably so.
The club floor appearance was below average, but its selection and service was better than most club floors.
The pool and spa were located in doors, nice for a cold PA winter.
The staff in general was pleasant, but the front desk staff was hit and miss.
Despite the negatives, I would stay here again as the room was comfortable and the location superb.
February 26, 2013
Rated 3 out of 5 by ConcernedGuest This hotel has problems
On the second day of my stay, the housekeeper asked me if I was checking out. I replied that I would be staying for 2 more nights. She indicated that my room was slated as a checkout on her paperwork. When I went to the front desk to address this issue and attempt to prevent the wonderful housekeeping staff from having to do additional work, the staff member was rude and snippy.
On the third day of my stay, my room became unbearable humid. I informed the front desk that I have asthma and it was very difficult to breathe in my room. I was informed that maintenance would be there to address the issue immediately. My roommate stayed in the room to await the arrival of the maintenance individual. Over an hour later, I went back to the front desk to inform them that maintenance had still not arrived. The staff was extremely apologetic for the inconvenience and contacted the individual once again. Shortly thereafter, I was informed that the problem had been fixed. In reality, it appears that the only thing the maintenance individual did to alleviate the problem was to turn the air conditioning down to 60. Raising the temperature in the room to a comfortable level, for example 70, cause the humidity issue to arise one again. Thus, in the order for me to be able to breathe while in my room, it had to be miserably cold. I was extremely disappointed in the lack of concern that was shown in addressing this complaint.
October 15, 2012
Rated 4 out of 5 by maryjo2963 Nice property, except restaurant
The hotel is lovely, bellmen and doormen very friendly and room was comfortable, clean and well appointed.
Room service breakfast was prompt and pleasant delivery.
However, the first day I arrived (Wed., June 26), I was hungry and headed downstairs to the restaurant at 1:40. The sign said it was open until 2. There was one table of diners finishing their meal. The TVs were on in the bar area, so I pulled up a stool and kept watching for any servers to attend to the remaining diners or come help me. I waited for the full 20 minutes, but no one ever came. I finally went to the lobby and asked the front desk, who attempted to call the restaurant but could get no answer. I then asked about room service and she said that would be the same number to call for room service and and she didn't know why no one was responding. The woman working at the front desk wasn't apologetic about it, pursue the matter further to attempt to track down someone for room service for me, or offer me any incentive to try another meal with them.
As a result, I ended up walking a few blocks away to have a much later lunch than planned, which took business away from your hotel.
I struggled in checking my expectations below, because of the range of experience I had. The service from the men at the front door was exceptionally nice, along with the breakfast server and quick speed for room service. However the service of the front desk and restaurant for lunch were far below what I would consider good customer service.
July 1, 2013
Rated 2 out of 5 by MomOTwins Disappointing
We must've picked a bad weekend because, in the two nights we stayed:
> Our children really wanted to use the pool, but the area was closed (I was told because of broken glass, but TWO DAYS? C'maan!)
> We asked for foam pillows instead of feather, but the housekeeper told us there were none to be had. We all have allergies!
> Our sheets had a faint foul smell, like someone had once had a #2 accident on them or something.
> We came back to our room the second night to find the front entrance was closed and barricaded -- they were replacing the front canopies; we were rerouted through a farther door and told the valet phone might not be working when we called for our car the next day. We were told we would have to come downstairs anytime we needed it and wait the 10-15 minutes instead of being able to call ahead. Couldn't they have guests call the front desk and the valets communicate with the front desk via walkie-talkie or something?
> The "Starbucks" in the lobby is a pseudo-Starbucks -- they use syrups instead of brewed espresso and don't take Starbucks cards. What's worse, the attendant was sweeping the floors when I arrived, and then put her broom down to make my drink without washing her hands!
Just a lot of inconveniences and ickiness all at once. :-P We cashed in American Express reward points for this stay and feel like it was a waste. It was a great location, but a bad time to visit!
Oh, and there's only ONE towel bar in the entire bathroom -- hardly enough for face and bath towels for more than one person.
Otherwise, it's a lovely place! LOL
August 18, 2012
Rated 5 out of 5 by Phili1sttimer Staff was terrific at this hotel.
Location and the availability of an offered special were the reasons we decided to try this property. We were very happy with the location...only a few blocks from Independence Mall. It is in a quieter area than some of the other conveniently located hotels, too, which we found pleasant. The gentleman who checked us in at the desk gets an A++ for professionalism, friendliness, and great service. We found the rest of the staff good too. Rooms looked very clean. I had wished there was a small fridge or microwave in the room for convenience, but the way things worked out the lack of these amenities wasn't much of an issue. I absolutely love that the property is 100% smoke free - getting stuck in a smoking room is a deal breaker for us and when all rooms are nonsmoking you don't have to worry about that happening. There was a wedding one night we were there and it was noisy...the walls seem not very soundproof and we could hear not only the wedding music into the night but clearly heard conversations of the people in the next room, but this was not enough of an issue that it would deter us staying again in the future. Overall, very happy with our choice to stay here. All properties near the historic district are expensive but this wasn't any worse than others in the area with the special they were offering. If an affordable room was available on our next trip we would stay here again in a heartbeat. Unfortunately, I have forgotten his name, but to the gentleman working the check-in desk late at night on October 24th, thank you! Your customer service skills are outstanding and contributed much to our high level of satisfaction.
October 29, 2012
Rated 3 out of 5 by Thomas7 Great hotel but staff could be more attentive to guest needs
We stayed at the Sheraton Society Hill Hotel for one night on 11/9. The room we reserved was clean and spacious, and the service at the front desk was attentive.
However, we woke up in the middle of the night (around 1:30am) from what appeared to be loud noises coming from the room next door. Seeing that it went on for 15 minutes or so and that it was disturbing our sleep, I called the front desk to notify them. They promptly told me that they would have security take care of the matter. We waited for a good half hour before realizing that the noises were not getting quieter, and if anything, they were getting louder. The neighbors sounded as if they were having a party with guests constantly coming in and out of their room speaking very audibly and slamming the door shut as they came and went. I called the front desk again to let them know about the noise and was told again that they would have security come look at it. I asked the staff member if the hotel could provide ear plugs or a fan to help drown the noise, but we were told bluntly and briskly that the hotel did not provide such amenities.
I am not sure whether security came to investigate the matter, but the noises from the room next door did not lessen until quite some time after I called the second time. I was disappointed that the matter was not met with some sense of urgency since I cannot imagine that the hotel would be accommodating to loud noises erupting at two in the morning. I was hoping that the front desk would see the matter taken care of instead of the feeling of futility I got after calling for assistance. Finally, the room in question was a corner room and we were the only room that shared a wall with them, so it could be the case that we were the only ones affected by the noises. Nonetheless, I was disappointed that the response to our concern was sluggish and that we were not able to enjoy our stay as much as we could have.
November 12, 2013