Rated 5 out of 5 by rotator101 Good location in Olde Towne area
Society Hill is a little SW of the main historical area on 5th St (Independence Park), but easy access if you walk north off Dock St. LIked location next to Penn's Landing and bridges across the river. Liked room design with an inner door (between bathroom and sleeping area), so that noise from main lobby/atrium is reduced (which area can be very noisy). Club had good snacks and drinks, and reasonable prices for adult beverages.
October 20, 2014
Rated 1 out of 5 by ChrisCT1 Avoid like Ebola!
The only redeeming thing about my stay was that it only last 2 nights. In that period of time I was placed in the absolute worst room in the house seemingly as retribution for asking for an early check-in which while an industry standard seems to be something they don't do in Philadelphia. The room was void of any amenities, no bath robe, towels not hung on the bars, etc. And the room was very oddly shaped. Clearly the worst room on property It also could not be further away from the sole elevator site in the hotel. I ended up walking out on to the street and back in the building to save time when leaving the room.
At bedtime I went to set the alarm only to find out the 1970s style alarm clock was broken. TWO alarm clocks and 30 minutes later I finally got a working alarm clock despite the maintenance man telling me that the 2nd clock had "been tested by the hotel engineers". With that fiasco behind me I spoke to the manager the next day to see why I had a 1970s, non iPod alarm clock and was told that those things are only saved for Starwood Preferred Guests. Funny, I am an SPG member and this is my 3rd Starwood stay this year.
As if things could not get worse, after a VERY average group dinner at which the hotel ran out of food I went up to watch the Jets game only to find that the TV was broken. So another visit from maintenance only to find that the plug was not all the way in which I was told "the maids knock them out al the time".
Mind you if I had paid what this hotel was worth which is about 1/3 of what I was charged per night I'd still be upset but not as upset as I am writing this as the room costs an absolute fortune for some of, if not the worst hotel service I have ever received. I'd tell you the rates but SPG does not permit that.
So I would recommend sleeping anywhere else in Philly, including you car or a park bench before staying at this poor excuse for a "luxury" property.
To try to make things beter they did give me a 10% discount which was like salt in the wound. They delivered about 50% (and I'm being generous) of what I paid for and they think a token 10% is at all meaningful. At least it's consistent with their poor overall service.
I guess the only good thing was it was only 2 nights, there were no bedbugs and I did not catch Ebola!
October 20, 2014
Rated 5 out of 5 by Suzy215 As a Wedding Guest, Enjoyed the Stay!
I stayed at the Sheraton for a wedding and was very happy with it. The rooms are a good size, renovated and very clean and the bed is really comfortable. Only complaint is that the bathroom is a little tight.
October 17, 2014
Rated 5 out of 5 by mandj1011 Parking Cost
I enjoyed a wonderful experience
at your hotel last weekend. The
only thing I would like to mention
in a negative light would be the
parking fee. A $43 per night fee
for a registered guest is way too
high. There is no logical reason for
this high a fee.
October 16, 2014
Rated 4 out of 5 by Twinn2013 Love Everything from this Sheraton.
Overall my stay was excellent. Staff fulfilled my request to have corner room. Love the Club Lounge drinks selection. Love the location.
April 29, 2014
Rated 4 out of 5 by Dzare Green Choice
We opted for the Green Choice during our 4 night stay. After 3 days we decided we needed our room cleaned and towels exchanged. We were told by the maid to request this at the front desk. We informed the front desk and were a little surprised when we were met with resistance from the desk clerk. He said we had selected the Green Choice and was very reluctant to arrange for our room to be cleaned. We persisted and he said Ok. By the end of the day no one had cleaned our room and we had to call down to the front desk for fresh towels. If the hotel wanted their $5 Green Choice coupons back for that day we would have gladly given them back in exchange for service.
October 1, 2014
Rated 4 out of 5 by 2014Visitor Nice hotel
The hotel was renovated since last came and it is comfortable and pleasant. All staff from entry to exit were nice and responsive.
October 11, 2014
Rated 5 out of 5 by DDDDDD High ratings.
I had an excellent experience. The room was spacious and the bed was very comfortable. The linens were high end. Late checkout was allowed without difficulty. Water could have been a tad hotter and complimentary breakfast would have been welcome, but overall I would very highly recommend this hotel to others.
October 9, 2014