Sheraton Philadelphia Society Hill Hotel

  • One Dock Street,
  • (2nd et Walnut Street)
  • Philadelphie,
  • Pennsylvanie
  • 19106
  • États-Unis
  • Carte

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Rated 4 out of 5 by 471 reviewers.
Rated 5 out of 5 by Delightful and Exceptional I could not have been more delighted with the service, particularly, at the Society Hill Sheraton. The front desk, restaurant, and lobby staff were beyond helpful and thoroughly lovely in helping me with a couple of special requests. Also, the room was a haven. I typically don't sleep well first night on the road but the room and the bed comfort were fabulous and I slept like a dream. I would look forward to staying here again. February 21, 2014
Rated 3 out of 5 by Pure Maybe for stay again The check in process put a bad taste in my mouth from the start. If you are helping someone check in an entire wedding party of around 150+, you should take them aside away to assist instead of it seemingly like a regular one person check in holding up the line behind them. Very rude to also help those that just walk up to counter while ignoring those in line waiting patiently ot check in. July 7, 2014
Rated 3 out of 5 by no hot water i stayed here for business last week and two mornings in a row i had lukewarm water in the morning. i said something the first morning and they said they would have an engineer look at it. the next morning same thing. the desk person did credit my account $50.00, which was nice but barely covered the exorbitant amount it charges to park there. Wasnt happy with the parking charges and wasn;t happy with just barely warm showers. February 26, 2012
Rated 2 out of 5 by Reservations I reserved a room with 2 queen beds for me, my wife and two 16 year old boys. We were given a room with one king. I called to confirm three times that day because the same thing happened the last time I stayed at this hotel. The second night there, with 2 roll always in the room it got pretty hot and come to find out the thermostat in the room was broken. I just don't know why I reserved this room 6 months in advance. May 30, 2013
Rated 1 out of 5 by Poor housekeeping At check in the staff was friendly and courteous. I was pleased we could check in early due to an early flight arrival. However, this is where the breakdown starts. The bathroom floor was covered in hair from the previous occupants. The table beside the chair was covered in dust. I particulary notice these issues due to allergies I have. Housekeeping awoke me at 615am knocking on door across hall delivering towels. December 12, 2012
Rated 3 out of 5 by Nice hotel in Old City Philadelphia The location was great, the rooms were comfortable, the staff was friendly, but the only restaurant choice, Taste, was abysmal. The service was slow bordering on non-existent, my breakfast order was wrong, my "green voucher" was never applied. An expensive disappointing experience for both dinner and breakfast. Also, although I stayed for four nights I only got two green voucher instead of the three I was promised. April 23, 2013
Rated 4 out of 5 by Nice location, not too big a hotel as compared to other Sheratons Ate dinner in hotel's restaurant and was pleased at the quality of the food, the price, and service. We were a large group and they accommodated us nicely. Would most likely consider staying another time. The only complaint I have is the towels are low quality for this type of a hotel. I think they could spend a bit more on higher quality towels and I am not a picky person when it comes to this. MA, Maryland November 9, 2011
Rated 4 out of 5 by Great location for visiting historical sites The hotel was very nice. We used the work out facilities and the pool both days. They were great! Room was clean, service great. Unfortunately no fridge in room, a real drawback when have kids and leftover food that could be used as snacks. Overall would reccomend . Didn't eat in restaurant. A little pricey for breakfast . Also, thought the water was free as stated on the card and got charged for one bottle. March 9, 2013
Rated 5 out of 5 by Stay Here! Just loved everything about this hotel. First, the beds are SO comfortable. Second, the gym and the business center area are the best I have ever seen at a hotel! If you need any more convincing, there's a Starbuck's in the lobby. They just thought of a lot of nice touches (soft pretzels in the lobby, happy hour for guests during the week, cold towels in the gym, etc.) that really made our stay stand out. May 7, 2013
Rated 3 out of 5 by Okay stay but not my idea of Society Hill treatment Overall my stay was okay. Just ok. There was nothing special about my stay that incarento remark about other than the Happy Hour services. And even that was okay as there were way too my children and young adults abusing the free items than I cared to witness. Good luck with getting any special Preferred treatment too. Never did I seem to be a preferred guest rather than a revenue source during my stay! September 30, 2012
Rated 5 out of 5 by Very clean and the staff was excellent! Our stay was wonderful. While planning our day the staff was great at offering suggestions on where to go, when to go and the best way to get there. House keeping was friendly and always made sure we had everything we needed. The beds were very comfortable and the rooms were quiet. We enjoyed our stay very much. July 31, 2014
Rated 4 out of 5 by A very lovely sheraton This hotel is very lovely and well maintained. The staff was genuinely friendly and helpful. The King room was clean & larger than expected. The only downside was the heating mechanism. It was very loud and would go on and off throughout the night. And the bedding is very soft with big feather pillows and a heavy feather comforter. If these 2 issues don't bother you, then this place will work for you. December 5, 2012
Rated 4 out of 5 by Good location and Comfortable Hotel This hotel was very good even though the conference room we had was very cold and the AC was loud. We managed but I know we were just a small meeting there. The beds were very comfortable. The Green program is great as well as the Starbucks and bar in the hotel. I would be happy to stay here again. August 4, 2014
Rated 5 out of 5 by Amazing hotel in perfect location This hotel exceeded our expectations! From the minute you enter the front door you feel at home. The lobby is beautiful & comfortable. Fresh fruit, pretzles or cookies are a real treat! The front desk staff are professional & warm. Mathew K. went way above the call of duty to make my husbands birthday special. The room & bedding were fabulous! We will be back to Philly & would not stay anywhere else! September 25, 2012
Rated 4 out of 5 by This hotel was excellent!! We schedule an after Wedding breakfast the next day and the head waiter did not usher my guest to the special room they set aside and they are charging me for more guest that ate breakfast .Imagine,there were an estimated 60 people staying at the hotel and they are charging me for 80 people. I would like to know where the other people came from. Perhaps they did not check who were the wedding guest? November 8, 2012
Rated 5 out of 5 by A Very Pleasnat Experience I stayed at thsiSheraton a few years ago because of the location. Since then, it has undergone major revovation and I was extremely impressed. The rooms, function rooms, bar/restaurant, Club Lounge were extremely comfortable but the best feature is the location. I walked to the Korea and Vietnam Memorials, the waterfront, Independence Hall, Liberty Bell, and all the historic sites. Can't beat that! April 29, 2013
Rated 4 out of 5 by Disappointed Here is why I would never stay here again. A room shaking amount of noise as the results of a wedding in the hotel until midnight. I could hear every word the DJ said in our room. Completely ruined the point of going to the hotel, too relax and rest. Never imagined the Sheraton would have such disregard for guests. Next time we will stay elsewhere. After much complaining all we got was the bill. April 22, 2013
Rated 3 out of 5 by Wine list overpriced for restaurant. The wine list available at the newly redesigned lobby restaurant is signifigantly overpriced for the restaurant. The food is good is a great improvement over previous bar/restaurant but the wine list is over the top for a place serving flat breads, cheese steaks, burgers and wraps. The wine list on the room service menu is actually more reasonable but then you have to pay the room delivery fee. September 8, 2012
Rated 1 out of 5 by Bad service I stayed this hotel for 6 nights from 16th to 22nd, but I booked the standard rooms but you have me standard room. When I checked out on 22nd, you gave me the billing receive and promised me will return back to my credit card directly with 298.55USD. But now I am in china,I have not received this refund.and you replied me by email that you are not going to refund this 298.55USD. I am so angry. June 29, 2013
Rated 5 out of 5 by Great Stay in the City of Brotherly Love Beautiful Lobby, fantastic staff, very nice room with as great a view as we could have hoped. Noisy air conditioner every time it kicked in it banged and woke me. Also had a little problem with wild kids at the pool - but that was their parents fault. Wish someone was there to keep the peace.Otherwise fantastic hotel in a beautiful area of the city. June 30, 2014
Rated 4 out of 5 by Good accomodations When most other places in downtown Philly were booked, I was able toget a room. A little pricey as it was Club Level but accomdations were great. Room was very comfortable. Only compalints were noise from doors/flushes and people in next door room. fortunately quited down later in the evening. Although there are many nice restaurants nearby, the lobby restaurant had a very limited menu. September 24, 2012
Rated 4 out of 5 by Noisy, noisy, noisy There was an event going on during our stay and there were a lot of very happy and inebriated people roaming the halls until about 3:30 in the morning. This led to very poor sleep for me and my family. The second night, after the event, was much quieter. Almost all of the noise came right through the door - would a thicker or more soundproof door be better? Almost certainly yes. April 16, 2014
Rated 5 out of 5 by Excellent service I have been staying at this hotel for 15 years and the best part is the service. It is in a good location, close to sights and restaurants, with nice rooms. But the best is the level of service, from the car valets to the bar/restaurant personnel, service is always top quality. They even remember you after a few visits. I usually recommend this hotel to people coming to Philadelphia. February 5, 2013
Rated 1 out of 5 by Overall At check in, I could not use a credit card, (clerk tried three of mine, and one of my wife's) I went to a atm and got the cash needed and paid the bill, using one of the cards I had presented to clerk. This was very embrassing to my wife and myself. Also, parking was not free, which I feel should have been included. All hotels that I have been to have free parking for their guests.. May 11, 2013
Rated 5 out of 5 by Great place to stay. Couldn't have asked for anything more. September 3, 2014
Rated 4 out of 5 by Almost excellent Unfortunately upon arriving at a few minutes past 4 our room was not ready. We had a meeting to attend and I had to change and shave in the first floor bathroom. Although i was satisfied with the rest of our stay the intake staff did not seem to concerned with our predicament. July 31, 2014
Rated 4 out of 5 by Good location, good staff I enjoyed the amenities. The doormen/valets were very nice and helpful. I was a little disappointed in the front desk staff. Many of the people in the group staying with the hotel were told different things about internet, late checkout, etc. Consistency is key. Had I been told when I checked in that joining the Star Preffered Program would get me free wii-fi, I would have joined. August 17, 2013
Rated 5 out of 5 by Society Hill Weekend getaway Great, great location. Beautiful and safe neighborhood. Only issue was noise from a wedding under our room, but we were moved to a different room that was much quieter. Thanks! Hotel is very nice and valet parking was careful with car. Really could only suggest that you inquire about any events there before you book. Otherwise tops for looks and location. Thanks again Sheraton! October 3, 2012
Rated 3 out of 5 by Other than the arrival... Arrived at the property around 5:30 PM and was notified that a room was not yet ready for me. While the front desk was gracious, it is still unacceptable to not have a room available until almost 7:00pm. Beyond this frustration, everything else met my expectations. July 30, 2014
Rated 5 out of 5 by Society Hill Excellent from arrival till the next day when I departed. Great location with a lot of things to do close by. August 25, 2014
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