Rated 5 out of 5 by jean65 perfect location
Having never been to Philadelphia before, we wanted near the historic area. We sure got it!! We could walk almost everywhere. We did take the hop on hop off bus for the full range of options the first day.Had the bus drop us on their next to the last stop--one block from hotel. Had a very nice dinner at Taste the first night. The personnel at this hotel were about the best we have ever encountered. Check in they treated you like royalty and I am only gold status. The bell hops and valet guys were always waiting to open doors or guide you to interesting areas or restaurants. Always happy and chatty. The room was very clean and nicely appointed. Only thing I would improve is a snack shop with sandwiches in the lobby.
July 17, 2014
Rated 5 out of 5 by Sean01000100 Great location and facilities
Our stay here exceeded our expectations.
I lived in the Philadelphia area 20 years ago and worked in downtown Philadelphia during that time so I had some context of where we wanted to stay.
My family was looking for a place to stay close to Philadelphia's historical attractions that was family friendly and had a pool. A place with and included continental breakfast would be a plus. After a thorough search through several sites we found this location would perfect for our needs and it was perfect.
The facility is perfectly located in the the historic area and a vibrant day and nightlife. We had places we wanted to go and had left enough room in our schedule to discover. Located in the historic area and a block from Penns Landing was ideal for walking and exploring.
From our arrival and check-in we had a great experience. Staff was welcoming and very helpful.
Our room was nicely appointed and clean.
The facilities were excellent well maintained.
The Club room was clean and always open with soft drinks and snacks available all day. It also had a top end espresso machine which was on for breakfast hours.
We started each day with the continental breakfast which had a fantastic host who kept the food refreshed and the area clean.
We used the pool each day. The pool area was continuously maintained throughout the day.
For the most part, we kept our car parked. Each time our car was needed the valet was fast to retrieve our car.
July 20, 2014
Rated 4 out of 5 by Twinn2013 Love Everything from this Sheraton.
Overall my stay was excellent. Staff fulfilled my request to have corner room. Love the Club Lounge drinks selection. Love the location.
April 29, 2014
Rated 1 out of 5 by DeeDee70 This hotel has satisfactory features
I requested a refrigerator for my husband's medication 2 months prior to my check in time. When I arrived, I again inform front desk that I needed a refrigerator to housed my husband's medication. They politely said that all refrigerators had been distributed to other guest and that they did not have any left. I had to use another guest refrigerator for 3 days twice a day which was truly an in-convenience to me and my husband.
July 14, 2014
Rated 5 out of 5 by Austinmomo This hotel is in a great location.
There are a lot of interesting places near this hotel and also a lot of excellent restaurants.
July 15, 2014
Rated 5 out of 5 by DrProtocol Supervisor (Henrietta) was the Star of our Visit
End room accommodation was dark, and the hotel was crowded with a Conference and Wedding. Still, Henrietta found us a wonderful room with wide, high windows and a great view. Kudos for going the extra step.
July 14, 2014
Rated 5 out of 5 by MikeU Very nice & convenient location
I called before booking and spoke with Carolyn, the Director of Rooms. I asked some questions relating to some of the comments I had read about the hotel and she answered everything in a very friendly way. She was able to book me 2 rooms on the club level. When we arrived, I received immediate recognition as a Gold level member. The rooms on the club level were great, roomy and clean. Some have commented about noise from other rooms or hallways. We didn't have any issues but we did request rooms on the "outside", not facing the atrium, so that may have helped. I did notice the AC clicking off and on during the night but I tend to be a light sleeper and I seem to notice this in almost any hotel I stay in.The lounge was nice and well stocked with beverages. I found all of the staff I interacted with to be friendly and helpful..
The location of this hotel is excellent if you are interested in the Historical District. It's an easy (and safe) walk. Many restaurants are also in walking distance with some (City Tavern) practically across the street. The valet service was fast and convenient (but it does cost $42 with tax). We found out late after we had arrived that my son would also be needing a room and the hotel was able to get him a room on club level also. I would definitely stay here again.
July 14, 2014
Rated 4 out of 5 by Bettyjo86 The hotel was comfortable and location was perfect for sightseeing.
The hotel was beautiful and the rooms were very clean and comfortable. The location was great for visiting museums.
The staff were very friendly and helpful.
July 14, 2014