Rated 3 out of 5 by Karina Great Bed
Bed comfort great. SPG is of no benefit for a preferred status unless you add 50 dollars per night, then the receptionist said that will put you in a preferred room. So, SPG was of no use. The housekeeping staff were nice. There was only one person at the reception desk when we checked out, none for SPG, of course.
March 9, 2013
Rated 5 out of 5 by NG63 Cobblestone charm
Situated on a cobblestone street, this hotel is within walking distance to the historic district of the city and many restaurants. The doormen were extremely helpful with getting our car quickly and efficiently any time we needed to leave. The men and women at the front desk were pleasant and welcoming. The lobby had several different seating areas for people to socialize comfortably. We requested a refrigerator for medication and were told that we were on a list as there weren't any available. Within 15 minutes, a gentleman arrived with a fridge!! We were erroneously charged twice for parking one day. We left a message for the accounting department and the problem was rectified immediately. The staff goes ABOVE AND BEYOND to please their guests!!! Can't wait to go back.
March 7, 2013
Rated 2 out of 5 by StacyB2013 Disappointed
We had stayed at this hotel 5 years ago and this time was very disappointed. The rooms were very dusty from the first date and not once was it dusted. The room was never vacuumed. Only towels, bathroom and bed were cleaned. The TV had problems and finally last day I was there it was changed. The AC unit was VERY loud. My room service orders were wrong every time. The staff was very accommodating to correct the issues but I don't think there should've been an issue to begin with. I don't think I have to tell room service to get the order right this time or tell house keeping to vacuum and dust.
March 7, 2013
Rated 4 out of 5 by mariap1 good place
excellent location, good service, the employees seem to really care especially the doorman
March 7, 2013
Rated 2 out of 5 by Dejuant74 Noisy and 24hr room service improvement opportunity
I was on the third floor and throughout the night heard what seemed to be furniture scaling along the floor. Also I was pinned between two adjoining rooms whereby I had to listen to chatter in the early morning hours from one of the rooms. Lastly, I chose the hotel for its 24hr room service. Sadly I called before 6am and never received a pick up to my call. I informed the front desk of my debacle and was told I would see extra points in my SPG account and could check out same day. My bill was over $290 and my expectations of the hotel have fallen flat. I am unfortunately disappointed in this hotel stay.
March 6, 2013
Rated 5 out of 5 by Hrush Great central location
We have stayed here several times and it has always been wonderful. Rooms are clean staff is helpful the bar is great as is the pool also.
March 4, 2013
Rated 2 out of 5 by Sching This hotel needs more friendly staff
Very good hotel location, however through out the year I only stay there if other SPG hotel has no availability. The main reason is the unfriendly staff, not rude, but you just don't feel welcomed there. The only exception is the young valet parking staff Gunther. They offered no amenity for life-time gold member.
March 3, 2013
Rated 5 out of 5 by jerber work conference
This hotel made a work conference very enjoyable! Food, service, and rooms were all excellent!
March 1, 2013
Rated 4 out of 5 by Leonard59 Nice place, price of breakfast way too high
Even though we had a free coupon for breakfast the cost of almost $50 not including tip is way crazy. This for two omelets, 2 orange juices and two coffees. Never would pay this amount. Kind of offensive.
February 28, 2013
Rated 4 out of 5 by Forbusinessandpleasure Location Location Location
For visiting Philly, this hotels location cannot be beat. The hotel is located on a quite cobblestone street in a historical area. The hotel is a very walkable hotel; you are within walking distance to the water, entertainment options, dining and fine dining, historical sites and venues. If nothing else the hotels location makes it worth it.
If you do have a vehicle; I was quite disappointed. The hotels Valet does not just service the hotel. There were often long waits to get your car, long waits to drop off your car. On the weekend when they were valeting for the clubs, it took 10 min just to pull into the hotel. This was very disappointing and frustrating especially as we were paying 40$ a day for valet plus tips in and out and a transportation tax on top of that. For a luxury hotel they need to step it up.
The hotel was older but nicely remodeled and well appointed. The rooms were comfortable with a small sitting area and plenty of space. The bathrooms were a little small but not unreasonably so.
The club floor appearance was below average, but its selection and service was better than most club floors.
The pool and spa were located in doors, nice for a cold PA winter.
The staff in general was pleasant, but the front desk staff was hit and miss.
Despite the negatives, I would stay here again as the room was comfortable and the location superb.
February 26, 2013
Rated 5 out of 5 by patty12 A beautiful getaway!
From the minute we walked into the foyer and saw that beautiful waterfall to the minute we left , my husband and I were treated like royalty. We enjoyed a quiet cocktail (or 2) in the bar and I loved the indoor pool! The restaurant served us a scrumptious breakfast as well. I had the grilled ham and gruyere sandwich...I am going to try and duplicate it at home! I was in need of some pampering and your Society Hill Sheraton worked like a charm! We will be back!
February 25, 2013
Rated 3 out of 5 by sofia Cleaningness/HVAC
The room was clean, the coffee machine was not cleaned, it had the coffee bag from the previous guest. We left the hotel and came back that evening and the coffee bag was still in the coffee machine. The bathroom sink had yellow stains abound the drain.
The HVAC was too loud. I asked the front office to look into it and I never got a call back or a message left regarding it. It woke me up about 5 times on both nights that I spent at the hotel. Because I am a starwood employee i did not want to complain to the staff.
February 25, 2013
Rated 4 out of 5 by guest582 Pool
The pool had an excessive amount of chlorine in it -- in fact you didn't even have to get water in your eyes to burn then, the room itself was noxious with the exceedingly high amount of chlorine in it.
February 19, 2013
Rated 4 out of 5 by mbdayt Great location
We have stayed at this property several times. The location is perfect for sightseeing and shopping. There are many great restaurants withing walking distance. The staff is friendly and helpful.
I have 2 complaints from our most recent stay. First, we could hear EVERYTHING in the rooms next to ours. So much so it was as if we shared a room. It was both bothersome and embarassing. Second, the bathroom was quite cold. There was a large window in it and neither the ceiling vent or the old baseboard unit produced any heat.
February 17, 2013
Rated 4 out of 5 by Christy22 Nice, clean hotel!!
This hotel was the cleanest hotel we've ever stayed. We checked in and everyone was pleasant and helpful. The pool and hot tub-GREAT!
Things to work on; Coffee shop should be open throughout the day. The service in the restaurant needs to be dealt with. The waitress in the bar area was too busy sitting at the bar flirting with the men, we had to get the bartender to help us. Nice bartender!
Overall, I would stay here again, but would eat elsewhere for dinner.
February 16, 2013
Rated 4 out of 5 by CBIMeeting feedback from Feb 2013
The property was lovely and staff were pleasant at all times. My issues were with access for room service on both days. I experienced a very long wait before the phone was answered for food orders. I was also disappointed at finding a dirty sock by my window curtain and used napkin under the desk.
February 14, 2013
Rated 4 out of 5 by TrickTele Staff
The whole staff is wonderful: attentive, efficient, and always pleasant.
February 14, 2013
Rated 5 out of 5 by ESIS Great Bar, lobby and room was clean.
Great bartender, nice rooms. Lobby is great since the remodel
February 13, 2013
Rated 5 out of 5 by Crusin Society Hill Sheraton - Philadelphia
The room was very quiet. Amenities very good. Staff exceedingly efficient at check in/out as well as the valet parking. Temperature control was very good.
February 13, 2013
Rated 5 out of 5 by BusinessTraveler101 Location, location, location...
The Sheraton Society Hill is in the perfect location for the business traveller and casual tourist. It sits in the heart of the historic district and waterfront areas of Philadelphia for great sightseeing and restaurants, while being convenient to the major highways for the business traveller. I stay at the Sheraton Society Hill evey time I come to Philadelphia.
February 8, 2013
Rated 4 out of 5 by Steve55 WI Fi Charge
The hotel was fine but in this day and age you charge $10 for wi fi and that is a deal breaker
February 7, 2013
Rated 5 out of 5 by wfong Excellent service
I have been staying at this hotel for 15 years and the best part is the service. It is in a good location, close to sights and restaurants, with nice rooms. But the best is the level of service, from the car valets to the bar/restaurant personnel, service is always top quality. They even remember you after a few visits. I usually recommend this hotel to people coming to Philadelphia.
February 5, 2013
Rated 5 out of 5 by Beth Hotel exceeded our expectations
Hotel was great. Club floor room was excellent. Club floor breakfast, snacks, and hors d'ouevres were very good.
February 3, 2013
Rated 5 out of 5 by MiniMoon2013 Worry Free Weekend
The staff at the Society Hill Sheraton did everything they could to make our stay memorable and enjoyable, from the valet to the front desk, everything exceeded our expectations. Thank you!!
January 29, 2013
Rated 4 out of 5 by PhillyNewYorker Good Short Stay
Hotel is nice. Very Sophisticated and Business Professional feel to it.
January 22, 2013
Rated 3 out of 5 by roo2ny great location and good hotel. only valet parking is poor
nice location, good room and restaurant. Gym and hotel staff were very helpful. Only challenge is the Valet parking is overused and hence slow with average 20+mins to get car.
January 22, 2013
Rated 4 out of 5 by Jackie79 This hotel is very clean and comfortable
While staying at this hotel we had almost no complaints. The most negative was the wait time for food on the morning of our departure. The restaurant was small and couldn't seat us, so we took to the "coffee counter", and had to again wait maybe 10 more minutes for somebody to wait on us. Once somebody showed up we were satisfied, although it was expensive for 2 bagels, a juice, and a coffee, the food was good. The wait time was terrible. This was a day when the hotel may not have expected much business, as it was Christmas eve, but if the place is open, there should be somebody there to aid customers. The cleanliness of the hotel was good. The pool needed cleaning, as there were random pieces of black paint (?) floating around. No fan in the bathroom is another negative, and I would have been more satisfied had the hotel accepted my tax exempt card. The bed was very comfortable and the room had adequate space. When having dinner at the restaurant, the food and service was excellent! Aside from that we very much enjoyed our stay at this hotel, and we appreciated all the amenities and extras.
January 16, 2013
Rated 4 out of 5 by sparky08 2 mishaps 2 great results
The bed is very comfortable. The staff was extremely friendly from the kitchen waiters, bartender to the front desk. They were all very professional and helpful. On my first night I my room lock was inoperable. The FD clerk called security to fix it and apologized for the inconvenience. I was starving so he gave me a box lunch and a free drink coupon. The lock was not repaired but the security staff was waiting for me to let me in.
January 15, 2013
Rated 5 out of 5 by HH13 Coffee
Hotel and staff were excellant. However for those of us who drink our coffee black, use a different coffee in the rooms. Starbucks is terrible unless you are loading it up with a lot of cream and sugar.
January 14, 2013
Rated 5 out of 5 by Faye74 Restaurant "Taste"
The food is so very good at your restaurant, we didn't always explore others!
January 12, 2013