Rated 1 out of 5 by jtp61 We were very disappointed
We had used points to book this hotel, and have another reservation for September as two of our children are in school there. I have booked a reservation at an alternate hotel do to my dissatisfaction, but have not cancelled my 4 points reservation. We arrived at 4:15 in the afternoon to find that there were no rooms with King beds available due to housekeeping staff issues. We agreed to take a room with 2 double beds, and upon entry there was a strong odor of smoke, we requested another room, waited about 10 minutes and an associate came to us with a key and upgraded us to a "suite." I am not one who often complains - and the staff was responsive, but things were not up to Sheraton standards - bathroom floor cleanliness, towel size and quality, empty dispensers in the shower, sluggish tub drainage.
July 9, 2014
Rated 4 out of 5 by Twinn2013 Love Everything from this Sheraton.
Overall my stay was excellent. Staff fulfilled my request to have corner room. Love the Club Lounge drinks selection. Love the location.
April 29, 2014
Rated 5 out of 5 by GinnyC Great Location, Great Service
Staff is absolutely outstanding at this hotel, well trained and helpful. Parking valet staff, desk staff, restaurant staff, all great.
Beds are very comfortable, rooms are well supplied.
Hotel is located within walking distance of many Philadelphia attractions, and close to some amazing restaurants (Zahav is my favorite).
I recommend this hotel to everyone I know.
June 26, 2014
Rated 3 out of 5 by Hershey2013 Pure Maybe for stay again
The check in process put a bad taste in my mouth from the start. If you are helping someone check in an entire wedding party of around 150+, you should take them aside away to assist instead of it seemingly like a regular one person check in holding up the line behind them. Very rude to also help those that just walk up to counter while ignoring those in line waiting patiently ot check in.
July 7, 2014
Rated 2 out of 5 by Freeworrior Great location, but thats it.
It took me over an hour to check in because of a large party ahead of me. It would have been nice of the hotel to accommodate me with a check-in before these people, rather than just a voucher for a free drink.
The bed was not very comfortable. I will probably choose another hotel in the city over this one.
July 7, 2014
Rated 5 out of 5 by zanovia every member of the staff
from the time we checked in, the valets greeted us with such warmth, to checking in room, front desk was beyond friendly and helpful, to concierge and bar/ restaurant staff -- this hotel would be considered one of the best I have ever experienced.
July 7, 2014
Rated 5 out of 5 by PJBAmex One of my favorite Sheraton's
This is a great hotel. If I am driving there I can usually get parking at a meter on the street, yes street parking in Philly. The Sheraton has a large lobby area that is great for small meetings. The staff is great and the room was large and quiet.
July 6, 2014
Rated 5 out of 5 by GovernmentTraveler Great Conference Choice
This site was the one assigned for our conference, and I must say that it was excellent all the way around--great food, comfortable accommodations, helpful staff--it was all there. Right down the street from fascinating historical landmarks. Will stay there again.
June 23, 2014