Rated 5 out of 5 by gor16 Great place to stay.
Couldn't have asked for anything more.
September 3, 2014
Rated 5 out of 5 by Mike21 A Great Hotel and even better Staff
This hotel is in a great location and is nicely appointed. You can walk to the key attactions in Philly and it is very quaint. The staff is great and I want to thank Ali at the front desk. He is a consummate professional and cares about the guests. He should train all Sheraton employees on customer service. You will not be disappointed with this hotel. The Sheraton Club is excellant and Latika does a great job there. What a great personality. The food is excellant there. The only issue with the hotel is the Parking at over $40 with tax. That is expensive, but the room is reasonably priced.. I will definately stay here again.
August 14, 2014
Rated 5 out of 5 by Edh59 The hotel is in a wonderful area
I enjoyed my stay at your hotel. It was an enjoyable experience from the moment I walked in. The only reason I did not give out excellent on room comfort, was when I reserved the room I requested a king bed. When I arrived at 8:15PM on the night I arrived there was still a wait for a king room to become available. I enjoyed the double bed room that I went into. The sleep aspect of it had nothing to do with your hotel and more to do with my own activities.
July 30, 2014
Rated 4 out of 5 by JAJI Before you go, ask if a wedding is going on that night. If yes, go elsewhere
The hotel is lovely, in a quaint section of old Philadelphia. Front desk staff was great, although there should have been more than 2 persons at the checkin desk on a very busy Saturday afternoon, with multiple wedding parties at the hotel. Lunch at the hotel restaurant Taste was surprisingly quick and delicious. The problem occurred in the evening with loud music from a wedding reception that I could hear on the fourth floor! When I called the front desk at 11:15 I was told the reception was not scheduled to end until 12:30am. Seriously??? At a hotel??? I was given a $50 credit on my bill, but would rather have had a good nights sleep.
August 4, 2014
Rated 5 out of 5 by Taffy38 What a great weekend.
Merlin and Angel were wonderful with their service.
August 27, 2014
Rated 5 out of 5 by Ric1 The Best Hotel in Society Hill!
The building is beautiful and very well maintained. The staff is uniquely outstanding; always respectul, quick to respond thoughtfully to a clent's personal needs. An ideal location for a roomantic getaway, family trips, business or any other special occasion. The rooms are impeccable, The interior design of the rooms and lobby is bright, cheerful and substantial. The beds are extremely comfortable. The location is off the beaten path for a safe, very quiet and relaxing experience, yet minutes accessible to the historic district and countless dining options.
August 17, 2014
Rated 5 out of 5 by macdaddy737 Society Hill
Excellent from arrival till the next day when I departed. Great location with a lot of things to do close by.
August 25, 2014
Rated 4 out of 5 by Prelda Our Room
Bedroom carpet was stained, needs surface in bathroom to store personals
August 25, 2014
Rated 3 out of 5 by GreenbeltDC It Was Okay
The lobby and restaurant were nicely decorated. The room was comfortable; however, the furniture in the room was scratched and there were other details that could have been improved upon. I guess I should, but probably never will get use to the subtle indifferences that are displayed to patrons of black ethnicity although we pay the same amount for the services provided. For example, except for Leticia, the other employees at the front desk (including the black employees) were somewhat curt and insincere in their greetings and interactions with me, but pleasant with people of other races. The young lady of Arabic descent at the Starbucks made every conscious effort she could not to touch my hand when giving my change and her greeting and demeanor was not really sincere and welcoming. I also walked into the restaurant/bar one evening and was not approached until after a caucasian couple came in after me and were greeted and seated first. On a positive note, the doormen/bellmen outside were pleasant and very welcoming and seemed to consistently respect and greet everyone without any disparate treatment and with genuine sincerity. Overall the hotel was clean and I got what I paid for, but I did not feel very welcomed. Maybe next time I am in Philadelphia I will stay at one of the other hotels, where a couple of my co-workers stayed for the same price. I'm not sure employees can be trained to be sensitive to their behaviors with diverse audiences or if they even know it is noticed, but I did.
August 24, 2014
Rated 1 out of 5 by jtp61 We were very disappointed
We had used points to book this hotel, and have another reservation for September as two of our children are in school there. I have booked a reservation at an alternate hotel do to my dissatisfaction, but have not cancelled my 4 points reservation. We arrived at 4:15 in the afternoon to find that there were no rooms with King beds available due to housekeeping staff issues. We agreed to take a room with 2 double beds, and upon entry there was a strong odor of smoke, we requested another room, waited about 10 minutes and an associate came to us with a key and upgraded us to a "suite." I am not one who often complains - and the staff was responsive, but things were not up to Sheraton standards - bathroom floor cleanliness, towel size and quality, empty dispensers in the shower, sluggish tub drainage.
July 9, 2014
Rated 5 out of 5 by Bullhead location
Excellent location and a good value for he money.
August 21, 2014
Rated 5 out of 5 by Sammy27 The managerial staff is amazing
My wife, infant child, and I stayed at the hotel for a wedding. When it came time for the reception, my child was too exhausted to stay up any longer. So, my wife stayed with her in our room while she slept. She was going to miss the meal, but I asked a woman who was in charge at the wedding (I don't know her name) if it was possible to take my wife's meal to the room. She was happy to help and even brought her a glass of wine. We were very happy with this level of service and thankful for the help of the manager.
August 11, 2014
Rated 4 out of 5 by Will42 Shock and awe!
Everything about the hotel was wonderful in terms of my two-day stay. However, since it is in an area where parking could be at a premium, the hotel has valet parking for both guests and visitors. While I understand charging visitors, I am appalled, shocked, and angry that as a guest, you are charged an additional $32 per day to valet your car. Even more serious is the fact that nothing specifies this particularly high fee when you make a reservation. Of course they don't, why would they be forthcoming about an extra fee like this? A shame on an otherwise very nice experience, and this from an SPG Gold status (current) member!
December 5, 2011
Rated 5 out of 5 by tron22 Great overall experience
All the hotel facilities were in good condition and readily available. The hotel and staff was very responsive to any comments and concerns.
August 18, 2014
Rated 4 out of 5 by LynneW Lovely Hotel
My only concern is the lack of automatic opening front doors. It makes it hard for those of us who use an ambulation device such as a cane to open the heavy doors.
August 18, 2014
Rated 5 out of 5 by traveler1836 Wow-Great Family stay
from time entered to time left, all staff were great.
Rooms, location, décor, A+
August 18, 2014
Rated 5 out of 5 by lilonstitch Hotel was nice
The hotel was very nice. When we got to our room it was unbearable very hot we gave it some time, when it didn't cool down, we call for service, there was a quick response he came fixed it at least we thought. We went out for the evening only to come back to the same out room. Now its about midnight we call downstairs and luckily we caught him as he was leaving , he came back did a few other things to the unit and got it working fine. Needles to say we had to stay up to make sure it was working finally got to bed around 1 and sleep like a baby.
August 6, 2014
Rated 3 out of 5 by JIMMY21 only problem
the only problem with this SPG property is the noise from adjoining rooms....something needs to be done with the rooms that have adjoining doors..I felt like I was in the room itself since you could hear even normal talking and TV from the next room let alone the drunks that come home to the room late at night and carryon..TOO NOISY FOR ME TO RISK STAYING THERE AGAIN
April 1, 2013
Rated 5 out of 5 by Parker2 Superlative valet parking employee
My daughter and I stayed at the Sheraton on Wednesday, November 27. My daughter has Down's syndrome and OCD/hoarding. The latter means she brings a huge quantity of her possessions wherever she goes, and she becomes very anxious about managing and accessing them during visits. Gunther instantly understood the situation and immediately eased all her concerns, recognizing that what most people would consider help would make her extremely uneasy. As we went through the ins and outs of the next day Gunther continued to make our stay far easier than my pre-trip worry could ever have imagined. I hope the hotel is aware of his unusual insight, skill and kindness.. Janet Bennett
December 1, 2013
Rated 5 out of 5 by jmontser Excellent, Relaxing and Centrally located
Overall had a wonderful experience. Rooms were great, hotel was centrally located with a very friendly staff and facilities met all of our needs. Only opportunities we found was parking was on the expensive side and could be reduced slightly and the bar offered no happy hour even on Tuesday which is apparently a neighborhood HH day. That would have made our experience excellent since we had our kids and it would have been nice to relax at the hotel.
August 10, 2014
Rated 1 out of 5 by Allan54 Disappointing
Great location but....The room, although labeled as an upgrade, was smaller than most European rooms--made it exceptionally crowded for the three folks we had there--one of which was a child. Recommend making this a "King" room. The sound from the adjacent guest room was clearly (and annoyingly) loud--even though they didn't seem to be unusually loud themselves--just the room wasn't insulated very well. The club room was the least maintained of any I've experienced in a while--that may be due to some guest families spending a great deal of time there. I stayed there on "points" but in general I wouldn't recommend the experience to anyone else--especially for business trips.
April 30, 2012
Rated 5 out of 5 by Frequent99 Much Improved Hotel
I have stayed atleast 6 times since my horrid experience I shared with you. I have seen a steady improvement in service and the quality of service. The lobby area is now excellent - like a SPR Hotel should be! Thanks for the comfort you provided this week whan I was there.
June 7, 2013
Rated 5 out of 5 by LawyerCat Great place to stay for business or pleasure
I stayed here for a quick in-and-out trip to Philadelphia. I was amazed first of all how conveniently located for the airport this hotel was; a pleasant surprise. The hotel was spacious and I liked the interior courtyard, although be aware it can add some walking to your trip. But you'll be walking a bit anyway, with the way this hotel is so close to the sights of Philly: the Liberty Bell, Constitution Museum, etc. And it's just blocks from the water so if it's nice out that's a good stroll. It's also near Jefferson University if your travels take you there, and it's 10 blocks away from some hip restaurants along Walnut.
The rooms themselves are the quality you expect from a Sheraton hotel, and there's plenty of in-room coffee and free water bottles to start you on your day.
August 6, 2014
Rated 4 out of 5 Perfect Historical Location Location Location
The hotel is under construction so be prepared.
Very pleasant staff except my wife wasn't a big fan of the concierge. Additionally, she had issues witth the AT&T WiFi connection throughout the weekend. The helpdesk was extremely helpful, but needed them way too many times.
Once the construction is complete I truly believe this will be a wonderful hotel. The location to everything "Founding Father" is awesome. The Club Lounge is one of the better lounges in the Starwood brand. Prices are reasonable considering its a 4 Star Hotel in a major city. The indoor pool perhaps is the best feature in the hotel!
March 10, 2012
Rated 5 out of 5 by GinnyC Great Location, Great Service
Staff is absolutely outstanding at this hotel, well trained and helpful. Parking valet staff, desk staff, restaurant staff, all great.
Beds are very comfortable, rooms are well supplied.
Hotel is located within walking distance of many Philadelphia attractions, and close to some amazing restaurants (Zahav is my favorite).
I recommend this hotel to everyone I know.
June 26, 2014
Rated 5 out of 5 by JoelB84 Nice, convenient
Nice updated rooms, friendly staff. love the lounge.
August 14, 2014
Rated 5 out of 5 by chrissyrainbow Hurricane Sandy
We had just returned from a vacation to Niagara Falls where we stayed at Sheraton on the Falls in Canada. Upon return we were evacuated from our home on a Barrier Island during Hurricane Sandy. We needed to relocate quickly, the reservationist found us a great room at a great price. Everyone at the hotel was more than accomodating. Having access to the Starwood Club room was a big bonus since all nearby restaurants were closed. The staff and general manager all made themselves known to us and were very friendly and sympathetic to everyones situation. Almost all of the guests were evacuees.
November 2, 2012
Rated 1 out of 5 by Kathleen1 Cleanliness was not up to par
My room was lovely and appeared clean, however there was a distinct musty smell in the bathroom that made it clear that it was not clean. I called Guest Services to explain there was a musty "wet towel" smell and requested they send Housekeeping to use a disinfectant or bleach-like cleaner to remedy. It was evident that Housekeeping did not clean the bathroom, and in fact, Housekeeping never visited my room during my entire 3 day/2 night stay: the coffee service was not replenished, the trash was not cleared, and the musty smell remained. I did not expect them to ignore the room altogether, especially given my request for a bathroom cleaning upon my arrival. Lastly, I had to kill a few ants that were crawling in the entryway as well. I've stayed here before and did not experience these problems, so I would recommend.
August 4, 2014
Rated 5 out of 5 by GovernmentTraveler Great Conference Choice
This site was the one assigned for our conference, and I must say that it was excellent all the way around--great food, comfortable accommodations, helpful staff--it was all there. Right down the street from fascinating historical landmarks. Will stay there again.
June 23, 2014
Rated 5 out of 5 by SRV1207 My Stay
We had a great overnight stay. Only drawback was the $55.00 breakfast w/o tip. We can get the same meakl at a great diner for udner $20.00.
August 11, 2014