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Rated 4 out of 5 by 465 reviewers.
Rated 4 out of 5 by Great Stay The hotel lobby was beautiful and hotel over all was nice. The room was a great size. The bathroom was not as updated as some other properties but it was clean and functional. I enjoyed my stay and would stay there again if I am in Philadelphia. The staff was very nice and the hotel offers afternoon tea, coffee and cookies. The cookies are great. The staff members at the bar/restaurant were great. Very attentive and very welcoming. We had breakfast and before dinner drinks at the hotel and it was great each time. March 16, 2013
Rated 5 out of 5 by This hotel in a good location Quality rooms and staff. Hotel within walking distance of many of the historical landmarks as well as great restaurants. June 28, 2014
Rated 5 out of 5 by family trip I have to say that I was very happy with our stay at the society hill sheraton. I have had poor experiences in the past but booked our four night stay as the hotel has the best location for the purposes of our trip. I was very pleased with how polite, responsive and helpful all of your staff were during out trip. The room service food was really delicious and nicely presented. My family and I loved being able to use the pool. And we found our room and housekeeping to be excellent! I did have one small issue that two meals at the hotel restaurant were mistakenly billed to my room (another guest and I had the same last name). Although it was a strange mistake, I was very happy with how quickly the front desk staff helped correct the bill. We would definitely recommend the hotel for families and business professionals. April 28, 2014
Rated 3 out of 5 by Comfortable bed, not much more I spent three nights at the Sheraton Society Hill in Philadelphia. My room had a comfortable bed but no other comfortable furniture. There was no radio and it was impossible to read the time on the clock. Internet access -- on the Club level -- was very slow. Food was poor as was the quality of the spead in the Club lounge. If you wanted to eat breakfast before an early meeting, only the Starbuks was open. Staff was friendly but, other than a comfortable bed, nothing about the hotel was very good. February 10, 2014
Rated 2 out of 5 by Ups and Downs This hotel is an amazing location. 5 stars for placement to anything in the city. Beyond that, there's room for improvement. Slow, and unhelpful staff that were less than accommodating, loud noises through out the hotel all night long, and little to no communication between the staff when requested. At one point to call the front desk had a 6 minute wait time. Very disappointing considering I hold starwood to the highest standards, as when staying in other locations, your service was impeccable. February 20, 2014
Rated 4 out of 5 by Noisey During February 25th & March 5th I had three different reservations at this hotel. the overall hotel esthetics are great!. However, with each stay the noises emitting from the furnance and room doors was a bit overwhelming. The room doors close with a loud banging/rattling sound. The furnance sounds like a steam engine when it comes on and continues until it shuts off. It is difficult to get any restful sleep here. Additionally, the rooms could use better dusting. As SPG members we expected much better. March 11, 2013
Rated 3 out of 5 by Room by pool area a drawback this visit We have stayed at this property a number of times in the past year. With this visit, we were upgraded to the club level with our SPG status. However, we were put in a room facing into the indoor swimming pool. There was nothing to look at but a concrete wall and an extremely uninviting "patio" area with no furniture, just a big concrete cube. The room also was musty and smelled very strongly of chlorine. There were lots of kids using the pool and the room was very loud. Fortunately the pool closed at 10 pm, but the moving of the metal furniture woke us up in the morning and the kids were back by around 8:00 am. We had friends to meet for dinner, so I didn't have the time to hassle with changing rooms. I'll return to this property but will not accept any of the interior facing rooms. July 3, 2013
Rated 5 out of 5 by Great place to be "stuck" We were stuck in Philly because of weather. While we had discount hotel options through the airline, we knew staying at a Starwood hotel could not be matched, and we were right! The room was "purfect" as our 3 yr old said time and time again. The pool was an added bonus and allowed Daddy to get some work done. Best of all we were so close to historical sites, we are planning on coming back when our daughter is older. The SPG Club Lounge was a super benefit. Thanks for making our airline delay civil. March 9, 2013
Rated 5 out of 5 by Great hotel...nice location The hotel fulfilled all expectations. Every member of the staff I dealt with was attentive and efficient in seeing to the requests I made; the room was well cleaned upon arrival, particularly for a “pet friendly” hotel; and the beds were comfortable. Also the Taste Bar/Restaurant had delicious food and a friendly, accommodating staff. June 7, 2014
Rated 4 out of 5 by Green offer - no towel change Room was never cleaned or coffee replaced nor bed made. Called front desk before taking the offer, to clarify your offer of $5.00 voucher for not changing linens and towels and was told this applied only to receiving clean ones. On check out a different story. Room would not be cleaned ,nor bed made etc. We would not have taken this. offer. Requested robes for pool at 4 P.M. Never delivered. Requested robes for pool at 4+P.M. -never brought. Hotel lobby, ballroom , breakfast room kept way to cold. October 4, 2012
Rated 4 out of 5 by Wedding Night Hotel My now husband and I were married in old city and selected the Society Hill Sheraton as our gathering place after the wedding and wedding night location. The bar Taste, connected the the hotel, was a lot of fun and accommodating to our large group and the hotel services themselves were fantastic. The rooms were comfortable and clean, while coordinating the event the hotel's employees were responsive, quick, and friendly. I would definitely stay here again and recommend the experience to others. November 4, 2012
Rated 3 out of 5 by billing I did not receive my bill via email as promised. I had to prepay my stay to get the 124 rate , which I did with a card on file. I found that a different card was charged after my stay . I have spent over an hour on the phone to resolve this and still do not know if I have been double charged. The hotel was faxing me my bill and I have not received it yet. I paid $40 to park because I was not informed of a $12 garage that was close by. I won't use you all again soon , unless this is resolved. December 21, 2013
Rated 5 out of 5 by wonderful hotel for wedding guests This hotel is a must for an Old City Philadelphia wedding. The location is convenient, the staff is welcoming and attentive, the rooms are spacious (especially the bridal & jr. suites), the lobby/restaurant spaces are ideal for a post wedding gathering, and the Sunday breakfast buffet we provided our wedding guests was the perfect ending to a wonderful weekend.. Couldn't imagine reserving a wedding block anywhere else. Thank you SSH for exceeding our expectations. Happy parents of the bride! June 17, 2013
Rated 4 out of 5 by Business Travel Attended a training seminar that was quite extensive and we spent a lot of time at the hotel. The staff was very helpful, especially the front desk and bellmen. Proximity to Penn's Landing and dining was great. June 17, 2014
Rated 2 out of 5 by Too much maintenance going on To begin with, the rooms themselves were amazing: spotless, comfortable, spacious. And the hotel is in a fantastic location. However, during our stay, there was an unbelievable amount of work going on. The front entrance was closed for renovations, and then we were unable to use the pool due to "maintenance issues." Furthermore, I tried to ring the front desk and had to call 4 times before getting a response, and had the same issue with the valet parking (which also seems overpriced). I understand that individually these are not large issues, and the maintenance is more unfortunate timing/coincidence, but together they seriously took away from our stay in Philadelphia. As we were using our SPG points, they definitely would have given us a greater value and better experience at a different hotel. August 17, 2012
Rated 5 out of 5 by Excellent Front Desk Staff esp Kaitlin We stayed at this hotel as a quick weekend getaway from New York and also to celebrate our anniversary. We arrived early at 11:30 AM and there was no issue getting into the room. We left the hotel and came back several hours later. To our surprise, there was a bottle of wine and a cheese platter in the room. The Front Office Staff has taken a time to surprise us. Now this is what I call "Going an extra mile with a service". One issue was that our room was close to the swimming pool (there was a terrace outside and above that was a pool) so we could hear kids screaming on top of their lungs in a swimming pool. Also the smell of chlorine from the pool was really strong. We are very thankful to the Front Office Staff especially Kaitlin for the nice gesture. We will definitely comeback and stay with you again. February 23, 2014
Rated 3 out of 5 by Hurricane We recently stayed during Hurricane Sandy. We arrived prior to the Hurricane and had to extend our stay longer because of the hurricane. The rooms were very nice, but did lack a microwave or a refrigerator. Our room was in the very corner of the hotel so it was a long walk to the only elevator. If you are a tourist and want to be near Independence Hall... this hotel is within walking distance. We were from out of town and was hoping to be accommodated because of the Hurricane and wasn't. November 3, 2012
Rated 5 out of 5 by Hotel location is great We were accommodated for early arrival which after flitting for7 early hours was great. Their shuttle from airport was reasonable and prompt. The complimentary hot pretzels and beverage in lobby hit the spot before we went to the wedding. The staff was very concerned when they saw my husband limping and offered him a number of cold packs. Their breakfast choices were delicious. A must stay when we are In the area again. So close to old Philly with lots to explore on cobblestone streets July 14, 2013
Rated 4 out of 5 by Beware the pool side rooms This is a very nice hotel and a wonderful location. The only problem I had was that I had come in very late the first night and wanted to sleep in the next day. The next morning I woke to the sounds of screaming kids in the pool. My room had a small balcony that opened onto the indoor pool area. If anyone was in the pool you could hear it, even if they were just swimming laps. I'm not sure what the remedy is for that situation but I do know I really wanted to get some sleep that day. October 3, 2013
Rated 4 out of 5 by A pleasant experience The room I was provided was clean and comfortable and the amenities at the hotel were reasonable. I like being close to the historical sites (City Tavern, Carpenter's Hall, Independence Hall, etc.) although it was a bit of a walk to the convention center. The staff at the hotel were courteous and for the most part, they were quick to meet your needs. I will say that if there was one down side, it was that the cost of wireless internet access was too much. All in all, a pleasant stay. March 20, 2013
Rated 1 out of 5 by Negative overall experience My stay at the Society Hill Sheraton was less than optimal. The TV in my room didn't work. They sent an engineer to correct the problem, but it happened every time I turned on the TV. The bellman/concierge didn't know the neighborhood and couldn't provide walking directions to nearby streets. The business center equipment was not functioning properly, and the staff seemed bothered by my request for assistance. The heating-A/C unit in my room was very loud (booming noise every hour). March 13, 2013
Rated 3 out of 5 by Comfortable bed but little else My bed was very comfortable but I have little else to say that was good about this hotel. Noise from the swimming pool made my room very unpleasant. The Executuve Club lounge was not open in time for breakfast before 8 AM meetings. The food was not good. There was no radio in my room. The front desk was inept. The staff person working at the Starbucks each morning was very nice but the selection there was too limited. Not even decent orange juice. I was happy to leave. February 27, 2014
Rated 3 out of 5 by Nice, but... If not for the noisy rooms and lukewarm water, I would have highly recommended this hotel. The water was warm when turned to the hottest setting, but worse than that was the noise. Room doors echoed, showers and toilet flushes seemed to be coming from my bathroom, but were from others around me. We were tucked back at the end of the hallway, so I don't know if it would be better or worse somewhere else. If you sleep deeply, you should be fine, but for a light sleeper like me it was torture. Hotel location is excellent with lots of transportation options and great restaurants and bars nearby. Lobby is nice, workout facility includes separate treadmill room and weight room with dumbbells up to 50 lbs. Room was nice, but very little dresser drawer storage. I would love to be able to recommend this hotel, but the rooms are just too noisy. April 8, 2014
Rated 3 out of 5 by Disappointed I've stayed here before and enjoyed my stay even though it was during the most recent renovations. Great area. Was disappointed to find that they have filled in the Jacuzzi whirlpool in the pool area. I'm disabled and that is a deal breaker for where I stay. I had many problems with the computers and printer in the business center. Caused me to check in about 1 and 1/2 hours late. 1 computer didn't work properly. 1 computer's "N" key did not work, and the printer was not working, ... I ended up fixing it myself. I enjoyed the new décor. Just wished that the "fireplaces" in the lobby worked. Even gas would be nice. Too many obvious cut backs, to save a buck. No 24 hour room service was a let down. It took an hour to get our car, even though we called 10 minutes prior. Too many service cut backs for me to return. December 11, 2013
Rated 5 out of 5 Nice weekend get-a-way Me and My husband love the Sheraton in Old City. We usually go to Philly for a short weekend vacation. The hotel is modern, clean and the staff is nice and friendly. The hotel is walking distance to the shops, restaurants and the pier. We love nightlife and you will surely find some only 3 blocks from the hotel. The room was a good size, nice comfy bed and bathroom. All very clean and fresh! We enjoyed the starbucks coffee in our room too. We would definitely stay again. August 1, 2012
Rated 3 out of 5 by Not satisfied I've stayed here before and enjoyed my stay even though it was during the most recent renovations. Great area. Was disappointed to find that they have filled in the Jacuzzi whirlpool in the pool area. I'm disabled and that is a deal breaker for where I stay. I had many problems with the computers and printer in the business center. Caused me to check in about 1 and 1/2 hours late. 1 computer didn't work properly. 1 computer's "N" key did not work, and the printer was not working, ... I ended up fixing it myself. I enjoyed the new décor. Just wished that the "fireplaces" in the lobby had worked. Even gas would be nice. Too many obvious cut backs, to save a buck. No 24 hour room service was a let down. It took an hour to get our car, even though we called 10 minutes prior. Too many service cut backs for me to return. December 11, 2013
Rated 3 out of 5 by Dirty Bathroom Dirt and hair on floor and sink in bathroom. Towels seemed old and not changed out . Actually disgusting . Other than that the restaurant is nice for a cocktail . The door staff is very understaffed for any event . It took 40 mins. to get my car from the valet. The valet is $40 for a night !!!) unreal with the cost of a night in this semi-nice hotel in a very nice area of old city Philadelphia. Bottom line, bring flip flops and your own towels for the bathroom experience. October 29, 2012
Rated 4 out of 5 by Nice Hotel Nice Hotel, but confusion during valet/check in. Told the valet that we had a pre paid parking package with our room rate, he said o.k. We also told the girls at the reception desk the same thing, both said no problem. After check out we received and addition to our pre paid rate of $36.00 for parking, plus $6.40 city parking tax. Called the Hotel back and was told the additional expenses would be removed from our bill. I guess you always have to check you're bills> January 26, 2014
Rated 4 out of 5 by Car, Room, Wi Fi, Front Door When I returned home I found that the front door on my new 2013 car with 1000 miles on it had a ding ( paint chipped) on front drivers door. In the room I found what looked like dried blood on the bathroom door and toilet bowl. In this day and age of nickle and diming your $10.00 Wi Fi goes right along with the airlines luggage charges. The front door to hotel must weigh a ton because it took 2 people to open it, need to think about automatic opener. Not a happy guest. April 29, 2013
Rated 4 out of 5 by Nice, but poor internet We spent 4 days in the hotel as a part of a meeting. The rooms are comfortable and surprisingly spacious. The meeting facilities, exercise area, and restaurant are all very nice. It was fun to be able to to take a short (10 minute) walk to get to Independence Hall and the Liberty Bell. Internet service in my room was horrible. For practical purposes, it wasn't possible to work in the hotel room; instead I needed to go to the hotel lobby. March 23, 2014
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