Rated 4.7 out of 5 by 7
Rated 5 out of 5 by 3satisfiedgenerations Exceptional staff member going well above expectations
We would like to share an outstanding Customer Service experience we recently had in the Sheraton Salta, Argentina. On September 16, 2012 we checked in at the Sheraton Salta for 3 rooms for one night. The following morning my 84 Year old mother woke up very ill, making it impossible to continue our onward journey that day. After contacting the hotel staff we were introduced to your staff member Rocio who turned out to be the best customer service professional we had ever encountered in our (frequent) worldwide travels. She immediately took care of our needs for an additional night in what was technically a fully-booked hotel, organized a visit by a physician, stayed with us to provide perfect translations from English to Spanish and back, and followed up on our needs and wellbeing until my mother got better the following morning and we were able to continue with our trip. In addition, a week later we unexpectedly needed to stay in Salta again: when it turned out that the Sheraton was sold out, she found rooms in another hotel for us. Congratulations for having such a great and committed person on your staff and we will look upon the Sheraton Organization much more favorably in the future as result of Rocio's efforts which went way beyond the call of duty. Many thanks the Sheraton Salta for our excellent stay and warm memories.
October 20, 2012
Rated 5 out of 5 by Dani Best place to start
For me and my family, the Hotel offers the complete need at best. All services ranked excellent. Room comfort, food quality, service, proximity to everything.
October 14, 2014
Rated 4 out of 5 by cucu1965 Nice hotel in a good location
Sheraton Salta is a modern and clean hotel in a very nice location, on a hill overlooking the city and yet only 10 min walking distance from the center. The rooms are nicely furnished and clean. The service provided by a nice and friendly staff is excellent. As an SPG Platinum member we got a suite upgrade and could use the lounge during the day and for breakfast.
February 2, 2013
Rated 5 out of 5 by Kique Excelent Hotel
Sheraton is quality assurance. This particular hotel has the great advantage of having a wonderful view of Salta, open the curtains in the morning or the sunset from the room or from the community pool is beautiful.
July 4, 2014
Rated 5 out of 5 by esteban2014 Hotel
The hotel has a nice view, but it is a little away from downtown. Excelent service and food . thanks
July 16, 2014
Rated 5 out of 5 by Carolina71 Excellent hotel
My family and i really enjoyed our stay. The views from the room and the pool are amazing, specially during the sunset.
February 25, 2013
Rated 4 out of 5 by Diana23 Xxx
The wifi should be Free for guests.
April 11, 2014