Rated 5 out of 5 by Jazzbo9 Perfect place
I always stay at this hotel when I'm in Phoenix. It is convenient to the airport, at the center of everything, and it is a super nice Sheraton. It feels like a much more expensive hotel than it is. The computer lounge is great and their is always a friendly crowd in the bar.
October 5, 2012
Rated 5 out of 5 by honredhead Late Summer trip
The hotel had many conveniences-from a lobby snack bar, to fitness center, to conference space. The bell staff was helpful and friendly. The catering staff was also great too. I really appreciated the size of the room and the quiet-I never heard my neighbors in the hallways.
October 7, 2012
Rated 4 out of 5 by Basil1 Great hotel
Had a fabulous stay. All of the staff were incredible - nice, informative and helpful. The only items that we found a little disappointing were: #1- the pool - pretty small, considering the size of the hotel, and no view! That really surprised me, as it would only have enhance the pool bar and pool area to have that city view - even the finess room would have been able take advantage of this...however, not much you can do about this now! #2 - Food in the restaurant did not impress us - we had dinner one night, and was underwhelmed. But really, really enjoyed the group that played just off the lobby area on Sat, May 25. the female vocalist was fantastic and the band played such a varied number of tunes - something for everyone....a real winner for the hotel! Much better than the DJ at the Palomar!!!! We will definitely return and recommend the hotel to others - already have! And filled out a TripAdvisor report, as well!!! (Did not use the Fitness Center (but did see that the equipment was top notch) or the Spa.
May 28, 2013
Rated 5 out of 5 by PR55 Fantastic Experience
I attended a conference. Everything I experienced was great; checking in, the room (especially the pillows), meeting rooms, food, staff and the property appearance as well as the location.
I would highly recommend this property and hope to be able to visit again very soon.
September 15, 2013
Rated 3 out of 5 by natantonio this was a very nice hotel
for me for the kind of hotel ,there very ship charge for a bottle of water internet way to expensive ,one of the person in my room used a bottle of water they almost call the police for it,because my credit card was not on file plus charge me 4 dollars for a bottle of water
August 23, 2012
Rated 4 out of 5 by dbadavid Good location
Generally, our stay was fine. The bed was comfortable and the room was very clean. Our only complaints were:
- The room never got warm, even though we had the thermostat set on maximum heat.
- The ice machine was in the hallway right outside of our room and was very noisy.
January 4, 2014
Rated 5 out of 5 by Gary1947 This hotel has excellent service.
Everything met or exceeded my expectations except for parking availability and you do a good job with limited resources.
August 25, 2014
Rated 5 out of 5 by Annabella Great Hotel
We had a great stay here. We needed to be at the Convention Center everyday and this was very close to it. The rooms were comfortable and quiet.
Our only complaint was the pool area was small and not very exciting for my 11 year old.
July 5, 2014
Rated 5 out of 5 by Otis9898 Staff and Facilities
My interaction with each staff member was exceptional. Each person was polite, respectful and always with a smile.
The facilities are great, especially the fitness center. I feel this is the best fitness center in any hotel I have ever stayed in. Keep up the good work!
February 3, 2014
Rated 5 out of 5 by Terri152 Great hospitality!
We stayed here for 3 nights for our daughter's ASU graduation. When we inquired about the wifi password, we were immediately offered complimentary in-room wifi by the front desk. Late night food in the bar was excellent! Nice selection of wines by the glass.
May 17, 2014
Rated 5 out of 5 by SmileyRooster Very nice hotel in Downtown Phoenix
Sheraton Phoenix Downtown Hotel has very impressive lobby and meeting rooms. The guest room has comfortable bedding and fantastic city views of Phoenix. The gym and pool are additional facilities within the hotel. The staff is very professional and helpful to my needs.
January 11, 2013
Rated 5 out of 5 by TEL14 This hotel has many great features.
The hotel is within walking distance to major attractions such as the convention center; theatre; sports arena as well as dining areas.
August 20, 2014
Rated 4 out of 5 by BigSkyDi Sheraton Downtown Phoenix
Good convention hotel. Staff was customer-service oriented. Good security. Very welcoming hotel with a large lobby area conducive to study, social gatherings, or working on your laptop. Very clean. Good location - near theater, St. Mary's Basilica, dining & shopping.
January 8, 2013
Rated 5 out of 5 by Bigtraveler Great Accommodations for the convention traveler
The room was fantastic with all the accommodations a traveler would need: desk area and nice hookup for the laptop and ipad and phone, refrgerator and safe. The staff was very polite and helpful. The gym was fantastic with a nice pool and pool bar. Had a great time.
April 26, 2013
Rated 5 out of 5 by DAK137 The 4th July Stay
This was a GREAT hotel for the 4th of July festivities. The North side had fantastic views of a variety of firework displays in the comfort of the 31st Floor !!
Excellent Staff and a very fun District Happy Hour !
Thank you !
July 6, 2014
Rated 5 out of 5 by TomOconnor65 Location
This is the best hotel downtown since it is near the stadium and convention centers. It is all within walking distance and there are so many restaurants with different themes that it is easy to choose depending on your taste or style
June 27, 2014
Rated 4 out of 5 by KBoSmack Great overnight stop
My wife & I were in town for a charity event at the Downtown Sheraton. The room was very nice and the staff provided excellent service. I recommend getting a room on the "Club Level". You'll end up spending the same amount on incidentals as you will on the upgrade.
August 26, 2013
Rated 5 out of 5 by Vinny85 Very nice facility
The hotel in Phoenix was very conveniently located to the convention center and the airport. In fact, several meetings and get-togethers were in the hotel which just added to the convenience.
July 29, 2014
Rated 3 out of 5 by Johnny2013 Conference in Phoenix
The hotel was nice, the workout room very large and well-equipped. However, there is no free WiFi available in the room. Only in the lobby. That was OK in 2001, not anymore. Any hotel that does not offer free WiFi in the room should reconsider their business plan.
November 18, 2013
Rated 3 out of 5 by Duke99 Poor Staff Interaction and Response
I experienced two problems with staff. At checkin I was told my room was accessible but for the bars on the bathroom walls it was identical to all other rooms. My bathroom had no counter space at all. There were no towel racks near the sink or shower. I am sure this was done for accessibility reasons but I would have chosen another room had I been given an honest impression of fhe room at checkin. The layout was most inconvenient to someone not in a wheelchair.
Second, the safe in my room malfunctioned. It worked once and when opened the keypad lit up and it never locked again. I reported this to three staff members but it was never repaired. I waited in my room for over an hour for one person to show up because I was told they would not enter my room unattended. That person told me my presence was not required. Aside from the inconvenience, and letting staff know I had something I wanted locked, the keypad remained illuminated acting as an unwanted nightlight.
Poor attention to detail and customer service in both cases.
February 27, 2013
Rated 5 out of 5 by Bijou77 Wonderful
Everything was so updated, clean, comfortable and elegant. My only negative is that at the $299 rate per night, internet was still an extra $14.95 for 24 hours. I would think that this could be included, as most provide it for free and are much less high end.
March 29, 2013
Rated 2 out of 5 by Roy1976 Small room cost too much
Room extremly small only 1 chair in room while bed was comfertiable room was way to cramped. They also charged $27 for valet service.
In comperison i stay at a simular hotel in vegas the room is twIce the size and has a jacuzzi tub for $30 cheaper a night.
February 21, 2012
Rated 4 out of 5 by Highflt Good Hotel
Room was fine, but Heater made loud Clunk every time it produced heat and stopped heating.
Dining wait staff not to nice, was told the buffet I ordered included cereal and when I took oatmeal she made me put it back. She said only cold cereal was included.
January 3, 2013
Rated 4 out of 5 by CatePhD Check in Staff ROCKS
Cedric at the front desk check-in is personable, efficient, and welcoming! He helped me reserve a room for a second night so I did not have to change hotels. He was patient and knowledgeable. He is an asset and deserves commendation!
June 9, 2014
Rated 4 out of 5 by RW2013 Great but the bathroom
The toilet needed caulking. The hotel wanted to save water by going green, but more water was wasted by the shower (coming out the tub spickett) than was needed for washing sheets and towels. The Bed was fantastic. Internet was too expensive in the room.
February 19, 2013
Rated 5 out of 5 by 1Giver Great Room
We had a two suites on the 31st floor ---rooms were excellent and the club was extremely nice as well. Would Recommend this for people visiting downtown Phoenix.
August 4, 2014
Rated 5 out of 5 by CoachDW Enjoyed the stay
Very comfortable, clean accommodations. Love the fitness center. Responsive staff. Easy downtown access via public transport. Very accessible to sports venues.
August 4, 2014
Rated 5 out of 5 by Geno001 Great Staff
Every staff member I had contact with were extremely professional. I would like to spotlight the housekeeper for our room and the young male who worked in the gift shop. Both of these individuals were friendly, polite and had great service attitudes.
October 10, 2013
Rated 3 out of 5 by Msims61 Check in desk clerk the worst
Upon arrival the desk clerk that was there to check us in had little if no desire to help us resolve our room rate issue. We were told the tequila festival we were attending had a discounted rate for your hotel. She stated she could not helps at all.
December 19, 2012
Rated 5 out of 5 by lulabelle44 Overall Great Stay
Was in town for business convention. Hotel was in very convenient proximity to all events scheduled. Staff was very accommodating and friendly. The most important feature for me, making sure I was well rested and the beds were amazingly comfortable!
November 25, 2013