Rated 4 out of 5 by DAD1010 Not satisfied
When I checked in there were dirty socks on the floor and the counter sink was dirty. The dollar reward for no room service could only be used in the hotel dining not at the coffee bar???????????
December 12, 2012
Rated 3 out of 5 by Speedy123 Mattresses
I must tell you that the mattress experience in your rooms made the stay uncomfortable. Sleeping and resting should be first and foremost in any hotel stay. One of the mattress still had a plastic cover and generated heat in your sink in cradle type of mattress. I woke up several times at night, and had to move out of the sink-hole experience to remove the heat from my back. I spoke to our of your managers, I believe his name is Jeremy and he was able to listen and claim he will provide feedback during the management weekly meetings. However, he should have taken the time to get my name and room number to provide closure. He did offer to move me to another room. I'm not sure how e would have address the plastic cover issue by not taking down my room number, Room 2523. After paying $500 in room charges, I expected better.
Please have water available at the lobby from attractive canisters. They can have cucumbers, lemons, etc. to refresh people coming from the extreme heat outside. You have a wall with three large planters that could be beautified to include a table to hold the water containers.
April 8, 2013
Rated 5 out of 5 by Bob54 Great stay!
Would recommend this hotel for anyone wanting a great downtown location with clean and comfortable surroundings. Very roomy. Staff was very courteous and friendly throughout the hotel.
March 17, 2013
Rated 5 out of 5 by LoriK EXCELLENT FOOD!
In addition to the excellent hotel experience, their restaurant has excellent food! Great happy hour specials TWICE a day, too!
July 15, 2013
Rated 5 out of 5 by DT1805 Comfy stay
I recently stayed at the Sheraton Downtown Phoenix for five nights. Next to being in my own home, this was one of the most pleasant and comfortable stays experienced in quite some time!
February 19, 2013
Rated 5 out of 5 by asla2012 great conference hotel and accomodations
Meeting rooms, catering, and sleeping room accommodations were comfortable and good service.
Green option provided with an incentive that could be used at the onsite restaurant and bar.
October 8, 2012
Rated 5 out of 5 by InnovationsGo Customer Service
EVERY Sheraton employee has clearly been selected for their excellence in customer service practices. I travel a great deal and thought your hotel staff was the best I've encountered!
February 25, 2013
Rated 3 out of 5 by RFJP Needs New Mattress
We liked the hotel and location of it. Room service was great. The downfall was that our bed needed a new mattress. It was dipped in on each side so, we didn't sleep well at all.
June 3, 2012
Rated 5 out of 5 by Pat22 Awesome Hotel
Had a great stay! The staff was very attuned to creating a relaxing atmosphere and they hey were great! The room was clean and comfortable. I would definitely stay there again.
August 6, 2012
Rated 5 out of 5 by Ken0905 Superior hotel in downtown Phoenix
Located near from LRT stations and NBA stadium. Convenient for the early morning flight. Staffs are friendly and kind. The free Wi-Fi service in the lobby are very useful.
March 22, 2013
Rated 3 out of 5 by biodad Front Desk Staff
Upon receiving bill for parking, I had a few questions. When she rudely offered to walk me to the garage to show me the sign I decided I no longer had any questions FOR HER.
January 29, 2013
Rated 5 out of 5 by Mary76 Great room and restaurant
Room was very comfortable and had refrigerator included. Restaurant had lunch special that was great. Anything on the menu $9 or less. Great location to conference center.
February 20, 2013
Rated 5 out of 5 by Joyous Enviramental Actions
I was so pleased to see and hear all you are doing to reduce trash. Your program to encourage guests to recycle and cut back on laundry is great. Kudos to you.
March 21, 2013
Rated 5 out of 5 by Amy14 Great staff
I've run events at many hotels and never seen such customer focused, readily available staff as I have at your hotel! Thank you! They were so responsive to every need!
February 27, 2013
Rated 5 out of 5 by stfunny met our needs at a decent rate
did not like paying for parking daily, but who does and it is just part of being downtown I guess. if you have any voice, would like a weekend rate or something....
April 1, 2013
Rated 5 out of 5 by YalpWerb1 Luggage scale
My stay at the Phoenix, AZ Sheraton was excellent in every category. I need to weight my luggage before leaving the hotel and they did not have a luggage scale.
April 12, 2013
Rated 1 out of 5 by Rich69 Can't Hold a Reservation
Booked a single room with king bed. Got a room with two queen beds and handicapped shower (sure someone might need it, but I did not). Front desk was ineffective.
March 9, 2013
Rated 5 out of 5 by MoreMemories Nice Room, Nice Location
As one of the taller building in downtown Phoenix, views are spectacular! My stay was excellent all the way around, service, room condition, SPG Recognition.
January 9, 2013
Rated 4 out of 5 by JoRx Great Conference Stay
This Hotel provide an excellent location for ease of access to the Convention Center and nearby local attractions. The comfort and amenities were excellent.
February 13, 2013
Rated 5 out of 5 by Merlin13 Excellent. Hotel
Stayed at the Sheraton Downtown for a convention at the Convention Center. Great hotel in all respects. Efficient front desk staff. Clean, quiet rooms.
March 24, 2013
Rated 5 out of 5 by Cheyenne64 Outstanding Facility!
Excellent hotel. Beautiful in every aspect with top notch service from staff. Room service is not the best, so opt for eating in the lobby or restaurant.
February 13, 2013
Rated 5 out of 5 by notamac Great place to stay
I'd never stayed at a Sheraton before - it's always been one of the other two major hotels. This place convinced me to start staying at Sheraton Hotels.
February 22, 2013
Rated 5 out of 5 by Jessie19631 Great hotel
The rooms are very clean and the staff very pleasant. The beds are very comfortable. The food we had in during the conference was absolutely terrific.
February 23, 2013
Rated 5 out of 5 by Baseballfan 2nd night this month.
Everything was excellent for the 2nd night this month.
July 27, 2013
Rated 4 out of 5 by subfxr54 Parking/ valet
Valet parking is very high. Understand for public but your guests?
July 20, 2013
Rated 5 out of 5 by conferencegoer Very Friendly Staff
The staff at this hotel were amazing. They were genuine and concerned about the details of meeting one's needs. The food was fantastic too!
April 8, 2013
Rated 5 out of 5 by Lovely Very emjoyable stay
We enjoyed our time here from arrival to departure. The desk staff, bell staff, dining, pool area and workout facility were all excellent.
April 13, 2013
Rated 5 out of 5 by KittyJoe Theh otel had a luxurious rooms!
The staff was professional and attentive. The hotel was clean and the rooms were very comfortable. It is convenient to the airport and downtown.
August 22, 2012
Rated 5 out of 5 by Cfinley Great; but please correct my bill!
A favorite hotel of mine but the desk clerk was uninterested in correcting the error on my room bill. Quite surprising for a starwood property.
September 24, 2012
Rated 4 out of 5 by Jimmyg27 Concert stay
Check in staff was excellent, they went out of their way to accomodate me.
July 12, 2013