Rated 4 out of 5 by Momandboys Nice but
The club level room was luxurious enough and the service in the club room was great. I really liked the location and the bar was great for appetizers and a relaxing drink. We chose this hotel because they said they had a heated pool. I even called before I made the reservation to confirm that we could swim in December. The hot tub was not hot. We called and they said a technician would take a look at it but no one arrived. The pool was just ok for the kids. Also, I honored their request to decline housekeeping in exhange for points. I left the cards in the room when I checked out. I called a couple hours later and they said it was too late. I left a message for the manager to call me to see if there was anything he could do but I never received a return call. This ended the stay on a bad note. Overall I would stay here again.
January 11, 2014
Rated 5 out of 5 by ChiefOne Overall Excellent Customer Service
Your venue more than met our expectations, on our stay during the Professional Photographers Of America Convention.
A couple of your employees went beyond the call of duty.
Keep up the excellent customer service!
January 16, 2014
Rated 2 out of 5 by anonymous090923 Average and Below Average for Starwood
I travel a lot and expect more from a Starwood property, especially when they upped my rate on me. They were understaffed and everything took forever no matter what you needed; a package pick up, room key, have a question, need coffee, and this trickled over to their bar and restaurant. They messed up my breakfast order and when I said something the next day (since I could not wait an hour for them to fix it) they sent a manager to my room early in the morning to ask me about the issue. She was very polite and I was surprised they would bother me early in the morning without giving me notice. I will not stay here again and I will definitely not recommend the hotel to any of my friends or colleagues who travel just as much as I do.
October 29, 2012
Rated 4 out of 5 by Tanya14 Great for business
Very convenient to have a Kinkos in the building. The lobby bar area is spacious and allows for very large groups to mingle. Restaurant was also good if you cannot leave the building.
January 15, 2014
Rated 5 out of 5 This hotel is at the top on my least
Everything was beyond my expectations.
January 16, 2014
Rated 5 out of 5 by Terico Great Time in Phoenix
Great Hotel...would stay here again and again!!
January 16, 2014
Rated 5 out of 5 by eagle36 Great hotel with outstanding staff
The staff at this hotel from the bell staff to the concierge, to the front desk and the District restaurant were outstanding in providing helpful, public service to us. We could not have asked for better service from the entire staff.
November 11, 2013
Rated 4 out of 5 by Cfinley Great Downtown Selection
I have stayed here a number of times and find it very predictable. Clean rooms, good housekeeping staff; fast and accurate room service; ample parking; excellent club lounge. Easy ride from airport in minutes. There are some good restaurants in walking distance. Spent 6 nights during the holidays and hallway noise was excessive on two nights. Most people were concentrated on a couple of floors. Security should have been proactive in monitor halls; especially when there was a very lively crowd downstairs.
January 2, 2014
Rated 5 out of 5 by MetricsMan Housekeeping
Stayed 4 nites for a conference and was very pleasantly surprised by the friendliness and attentiveness of the staff. What really prompted this review was the housekeeping staff. My toilet was running but I could stop it by removing the top and adjusting the float. I left a little yellow sticky on the tank top indicating that the float was sticking and left for the day. I forgot to notify the front desk or engineering. When I returned, the yellow sticky was gone but the sticking float was fixed. Amazing!!
November 2, 2012
Rated 5 out of 5 by Emily29 Great Stay
Beautiful stay at the Sheraton downtown. Lovely hotel, beautiful artwork, comfortable beds, and exceptionally professional and courteous staff. The only complaint I have is that the water was, at times, dangerously hot coming out of the faucet. It would turn very hot during my showers. I would start at one temp and then it would get extremely hot for a few seconds, then go back to the right temp. I was a nervous wreck in the shower each morning...I'm talking VERY hot water! Everything else was excellent.
December 13, 2012
Rated 4 out of 5 by PhoenixFun2 Great Hotel
I will be returning for a pleasure trip.
January 13, 2014
Rated 1 out of 5 Need to work on customer service
Stayed at hotel for a conference five days. When I arrived I found out that my asst had not made a reservation. However, the nice lady at the desk gave me a room and a great rate. That is when customer service went downhill. The next day was told oops the hotel was oversold and that I needed to vacate my room immediately! I was even locked out in the midst of my conference. After heavy debate and much attitude by staff I got to stay but was charged a different rate than quoted and double billed.
July 13, 2012
Rated 4 out of 5 by PlatStud Excellent Sheraton
The moment we walked into the Hotel I was able to feel at ease. It has a calm and tranquil environment considering how big the lobby is. The lobby is very modern, clean and spacious. As a GOLD was upgraded to the SPG floor without asking. The room was spacious and typical Sheraton Style. The district bar is very good. Saturday nights they have live Jazz which is very nice. Overall an awesome Sheraton very close to a lot of the major attractions that downtown Phoenix has to offer.
January 25, 2012
Rated 3 out of 5 by Bill16 Great hotel with one serious lapse
I hate to criticize the hotel when so much about the facility is quite outstanding. The lapse involves insufficient telephone staff. In dialing the operator to call another hotel guest, I was put on an endless recording that someone would be with me shortly. After 5 minutes of waiting several times on different days, I simply gave up. In 45 years of frequent business travel, I have never experienced this problem anywhere. This needs the hotel management's attention.
April 22, 2012
Rated 2 out of 5 by Steve72 Disappointing and Overpriced
Found multiple pieces of hair that were too long to be mine on the bedding and in the bathroom. My room was near the elevator and the electronic "ding" it made woke me several times during the night. The AC unit also made a loud "thumping" sound when it kicked on or off. I think the room service and the movies were overpriced (Man of Steel was $16.99). I've stayed at The Cosmopolitan in Las Vegas and thought the room service and mini bar charges were very reasonable, especially when compared to the Sheraton's prices. I don't mind an above average room charge, but once someone is staying at the hotel, don't nickel and dime them with overpriced amenities.
November 11, 2013
Rated 5 out of 5 by PurpleUA Great Location - Friendly Staff
I've stayed in this Sheraton a number of times and the staff has always been helpful and accessible. The restaurant is outstanding and not at all what I would expect from hotel food. (Talk to Brian at the bar - knowledgeable and personable.) I once had a bad experience with room service - tasteless sandwich, cold french fries. The dinning room manager was very responsive and discounted my lunch the next day. I would highly recommend this hotel.
December 22, 2012
Rated 5 out of 5 by SydneyB Outstanding staff Jen and Brandon!
Stayed here for almost a week for a conference - usually conference hotels are busy, impersonal, and you're just glad it's close to the convention center. I was VERY pleasantly surprised by a wonderful front desk staffperson named Jen and an equally wonderful Security guy named Brandon. Every morning (at 5 am - I was on EST!_ they greeted me, helped me if I needed anything, and were super friendly. Made this a most memorable conference stay!
November 20, 2012
Rated 5 out of 5 by TLM121302 Nice hotel in Downtown area
This hotel is located in downtown Phoenix and offers many great amenities within walking distance. The hotel amenities were great and met my needs. The bartender (Richard) at the poolside bar, the Breeze, was awesome. All hotel employees were courteous and very helpful. I would recommend this hotel to anyone who is going to be in the Phoenix area.
September 16, 2013
Rated 5 out of 5 by GUS727 Outstanding Stay @ the Sheraton Phoenix
My recent stay at the Sheraton Phoenix was outstanding and the staff's "can do" attitude was impressive. The facility is great for meetings and our conference was top notch featuring many unique and creative food and beverage events. This hotel is the true jewel of downtown Phoenix. Proximity to the Conventer Center and convenience to the airport were also things that were appreciated.
August 15, 2013
Rated 4 out of 5 by mbluecpa Very comfortable choice
Despite its size, the Sheraton Phoenix doesn't feel nearly like a 1000-room hotel; service was friendly and efficient and the bar and restaurant never crowded. The public areas, like the rooms, are well-appointed and in nearly-new condition.
In the rooms (I had a standard, city-view room), lighting is good and I particularly appreciated that the desk faced the window as I found myself working at it quite a bit. The TV was smaller (32" I think) but OK for a room of this size.
The Green Choice option was handled efficiently: the check-in agent offered it, the card was under my door in the morning, and the points posted promptly.
My only heads up to future guests is that the door staff defaulted to getting a livery cab/car service car when I asked for a taxi (the black cars were lined up near the door with no standard taxis in sight)...$17 vs $29 for an airport trip.
June 9, 2012
Rated 5 out of 5 by RCSPGguest Super Quality Stay
Great service and comfortable stay during our Univ of Phoenix team meeting
October 18, 2013
Rated 4 out of 5 by dbadavid Good location
Generally, our stay was fine. The bed was comfortable and the room was very clean. Our only complaints were:
- The room never got warm, even though we had the thermostat set on maximum heat.
- The ice machine was in the hallway right outside of our room and was very noisy.
January 4, 2014
Rated 5 out of 5 by Isaemployee Beautiful hotel with friendly staff
This resort has always been very accomodating for conferences and meets our needs every time.
October 7, 2013
Rated 5 out of 5 by ShrinerBT Review for stay during recent National Conference
I recently travelled to Phoenix for a national fraternal conference at the convention center and had a wonderful experience at the Sheraton Downtown. The hotel was a quick 2 block walk to the convention center and was very convenient to shops and eateries in the downtown area. My only complaint was that the eateries in the area all closed at 10pm:( The hotel solved this by staying keeping their lobby and restaurant open super late to accommodate all of us. We packed the lobby, restaurant, and ballroom and the hotel handled it well. I hate that I never made it to the pool deck but I will be there during my next trip. The Starwood Preferred Guest Level was an added treat! I did have a small issue on my account when checking out and the manager was more than happy to assist and correct the problem. The Bell stand was very helpful in keeping all of our luggage in storage safely while we checked in and checked out. The staff was very friendly and appreciative of our presence. I will be staying here again very soon.
September 1, 2013
Rated 3 out of 5 by bbbb An idea for you.
House keeping did a great job keeping my room clean and the entire facility looked very nice. I was disappointed with the television package. You had very little to offer for movies, no hbo, no cinemax. If I wanted to rent a movie they were way overpriced. For the amount we payed for the room we should have had free internet and free movie channels to enjoy.
March 12, 2012
Rated 4 out of 5 by Grrrrr Recently disappointed
I have stayed at this hotel several times and until my recent experience was always satisfied. I am a SPG Platinum member. On my most recent trip I had the occasion to extend my business trip after my reservation was originally made. My travel agent called the hotel and made the request to extend. She was informed that the hotel was full but due to my status they would find a way to fit me in. When I checked in, my reservation had not been extended. Furthermore when I told the person checking me in this story, she informed me that I would need to call the SPG desk to be accommodated. When I had my travel agent do that, she was informed that the only way they could get me in was if I paid an extremely ridiculous rate of over $500 for the extra night. And this after we were originally told by the hotel that they would extend my reservation with no crazy rate. Hardly the service that you would expect for a platinum member, or any customer.
February 12, 2012
Rated 5 out of 5 by sweetbandit Nice, Clean & Spacious
I really enjoyed my stay at the Sheraton Phoenix. The hotel was clean, spacious & chic. The lobby offered great restaurant & bar and the entertainment was a plus! I'd definitely recommend here and will make it my Phoenix place to stay.
September 9, 2013
Rated 5 out of 5 by pittsburghjoe Great Conference Hotel - Poor Club Room
Attended a conference here and spent 6 nights. We upgraded for Club Access. The room, complimentary water and internet were fine. But Club Room was very disappointing. The Honor Bar was more like a "Dishonor Bar." Empty bottles of wine and beer with a sign saying to check with staff for pricing - but rarely were staff present. Very atypical Club Room.
October 31, 2012
Rated 5 out of 5 by JGJ1969 Always stay here
Sheraton Phoenix is my hotel of choice in downtown Phoenix. It's a large hotel that consistently delivers warm personal service more indicative of a smaller hotel. Rooms are clean and well designed. Internet is super fast. District has great lunch values and the shrimp tacos are fantastic. The valet and door staff are also great,
October 9, 2012
Rated 5 out of 5 by fysakery excellent hotel
The bed is extremely comfortale, I like the view from the hotel-- I can see almost all important buildings in downtown Phoenix from the guest room, and also the mountains far away. The traffic is very convenient, I do not need to take any taxi to get to a fantastic restaurant, and also CVS, Publix, USAIRWAY CENTER!
January 2, 2012