Rated 5 out of 5 by Mag1 Great Stay for the Marathon!
I came to Phoenix to run the R n R Arizona marathon, and could not have asked for better service. The staff was extremely attentive to my needs. I wanted a quiet room, as I have had a few nasty surprises with noise the night before a marathon. The associate went out of her way to give me a quiet room, and made sure the other guests around me were also marathoners. The restaurant staff was also very solicitous, as was the housekeeper, who obviously took pride in her section and her work. All in all, it was a fantastic experience...I could not have asked for better accommodations.
January 21, 2013
Rated 5 out of 5 by Happycustomer Wonderful Service
Had an amazing 2 night stay, from the minute we arrived at the Valet service to the minute we left every single staff member made our stay very pleasant. The Valet service was polite and timely, the bell hop was excellent, even checked the room when he picked up our luggage to make sure we didn't forget anything. The front desk staff was friendly and went out of there way to make sure we had the room we wanted. We spent time at both bars and the staff was incredible. Thank you Sheraton Downtown Phoenix for a wonderful stay. I honestly have nothing negative to say or complaints.
November 8, 2011
Rated 1 out of 5 by UpsetDonna SHERATON MOTEL ERROR
I made a reservation for our CFO for the ASBO conference. I asked that I be copied on the reservation confirmation. Instead of copying me a separate reservation was made for me in addition to the reservation for the CFO. It was my error that I did not catch their error until our American Express came in with a $249 no-show but Sheraton made the error of making the reservation and refused to correct the error when the CFO contacted them. I have made reservations for years for the people I have worked for and have never had a motel make a reservation in my name and I always ask to be copied on the confirmation. We should not have to pay for this reservation. Be certain to watch your reservations VERY CAREFULLY.
November 12, 2012
Rated 4 out of 5 by Marie13 front desk employee. Jennifer
I would like to acknowledge the young lady at the front desk at the downtown Sheraton in Phoenix. Her name is Jennifer. She displayed an extraordinary amount of professionalism and patience. Our travel to Phoenix was for a gymnastics tournament at the convention center. After a long trip road trip from la to PHX, Jen was able to accommodate the needs of bunch of tired moms and kids.She went the extra mile by setting up our checkout ahead of time and gave us all separate bills for our room share,which was a convenience especially at check out.. Thank you again,Jen and to Sheraton management please acknowledge what a great employee you have.. They really make a difference in your business. I hope you treat them well.
April 15, 2013
Rated 4 out of 5 by Iowa66 This hotel had very helpful and friendly staff!
I enjoyed my stay and had no issues with this hotel. Very nice staff.
November 25, 2013
Rated 3 out of 5 by Gun665 Good, just a few suggestions
The room was nice, decent size (for 2). Good view. Furniture was oversized for room and made getting to the window to SEE the view a near impossibility. Curiously, bathrooms do not have a fan in them, so door MUST be left open to eliminate fogging of mirror.
Room service/Restaurant prices were...high, to say the least. Luckily at this location (PHX downtown), there was a mall/restaurant hub nearby.
Pillows appear "fluffy" but flatten to nothing.
I recommend some alcohol wipes be provided in the room (to wipe down tv remote). The tv remote is notoriously the dirtiest thing in the room.
Wish a notation had been shown at time of booking that parking was an extra charge.
Had a pleasant stay, will probably do so again.
May 26, 2013
Rated 3 out of 5 by Johnny2013 Conference in Phoenix
The hotel was nice, the workout room very large and well-equipped. However, there is no free WiFi available in the room. Only in the lobby. That was OK in 2001, not anymore. Any hotel that does not offer free WiFi in the room should reconsider their business plan.
November 18, 2013
Rated 4 out of 5 by Lanie1955 Great hotel - front desk staff not friendly
Overall, the hotel itself is great. Surprised at the unfriendly staff at front desk (on arrival & departure). Also, ordered thin crust pizza off menu (room service) - received a thick crust pizza delivered from somewhere else -
November 19, 2013
Rated 5 out of 5 by BECOOL1973 Location was great
Enjoyed the view and hotel was close to my meeting place.
November 22, 2013
Rated 5 out of 5 by Momfrommn Great hotel
We upgraded to the club level and it was definitely worth it. The 27th floor room was very quiet, the bedding was fabulous. We used the club lounge in the morning for breakfast and found plenty of items to hold us over until lunch, but be advised that it is a Continental breakfast (no hot foods). We also enjoyed the club lounge in the pm for yummy hot snacks, cheese and veges. Wine is available for purchase but we brought in our own bottle to save $. Be advised that wifi is free in the upgraded room, which was great. Otherwise, wifi is only free in the lobby, I believe. The pool area/ hot tub was also great. My only wish would be for a microwave. The refrigerator was great and adequate in size. Overall, it was a fabulous stay.
February 21, 2013
Rated 3 out of 5 by Steve439 Chief EMS VAMC
The restroom had a lot BM on the stool when I checked in and the floor had hair in the corners. There was no coffee by the coffee pot. There was no complimentary coffee at the front desk. There was no newspaper at the door every morning like many hotels offer. The front desk was not helpful at all for the events that were going on for the AHE conferences. Elevators were very confusing had to be on a specific elevator in order to get to the 20th floor. The bar lounge was very small so most folks went to the bar accrpss the street as there was more room.
September 24, 2012
Rated 5 out of 5 by Martin5 5 Star experience
Wanted to extend a warm thanks to the entire staff at your beautiful hotel. Jeremy at the front desk made each of our party's 20 guests check in effortless.
Rebecca took care of our dining needs with utmost professionalism and genuine desire to please. Hats off also to the chef at District whose food options for both lunch and dinner were extremely well prepared and presented.
Heather at the pool was awesome.
From bellman to house keeping everyone was professional and cordial.
Our groups experience was a 10 and we will definately be back!
April 16, 2013
Rated 5 out of 5 by Engineer1 Great service
Great stay at a beautiful hotel. Jen at the front desk was friendly and helpful, the bartender at the lobby bar was also excellent. There was a small mistake with one of our dinner orders in the restaurant, but they quickly fixed it and made up for the error. The only negative thing I would say is the pool and hot tub needed a little attention regarding missing tiles, cleanliness and stains and I only say the because I am a engineer for Starwood and it was also pointed out by other guests that I was with, but over all I give it 5 stars.
February 4, 2013
Rated 4 out of 5 by gfmsugrad Overall Good Experience
As one of the tallest buildings in Phoenix the views are just awesome; the windows are a bit small, but you still have great views.
The room is very comfortable, and I was upgraded to a suite this time! A nice touch.
The lobby is modern and has an exciting vibe. The rooms are very clean and set up nice, but a bit on the smaller side and with the low ceilings look even smaller.
Location is great just a couple blocks to the light rail.
Staff are helpful, but don't seem to go out of their way to do extra things to make it above and beyond.
January 20, 2013
Rated 3 out of 5 by CLG1212 Near Phoenix Convention Center
This hotel is located close to the Phoenix Convention Center. The Sweet Sleeper bed was really comfortable. The room was clean. There weren't much toiletries- only soaps, shampoo, conditioner, body scrub, and shower gel. (I really like their mandarin and mint toiletries.) I asked for toothpaste and slippers, which were quickly provided. Staff called to confirm that I had received them. They provided complimentary water bottles. Next time, I won't ask for housekeeping services so that I can get 500 SPG points instead. Overall, a nice hotel.
December 10, 2012
Rated 4 out of 5 by Bob345 check in staff lazy
When I checked in I handed the person my SPG card and I asked if they had my SPG number on the account and I was told that it was on there and handed my card back to me. I did not receive an invoice prior to check out so I stopped and asked for one at the desk. I got the same clerk that I talked to at check in and he told me that the invoice had been emailed to me since I was SPG member. Never received it. Had to call the hotel. The stay did not shwo up on web site and I had to print out a caopy of the invoice that they emailed to me after I called 10 days later. I was required to fax the invoice back to Sheraton to get points for my stay after they emailed it to me.
Workers are lazy and liars and I have to do their work to get my invoice and points.
March 26, 2013
Rated 4 out of 5 by RNOV2013 convenient
The hotel was comfortable, convenient, and efficient.
November 14, 2013
Rated 3 out of 5 by Ginny48 Green offer misleading
I was happy to participate in your green offer, with or without the $5 coupon. The way it was presented was that the linens, i.e. sheets and towels would not be refreshed. While the reality was that nothing was done in terms of cleaning the room, refreshing the coffee, emptying the trash, making the bed etc. It was clear the cleaning crew never entered the room. For $240 a night, I expected all of that to be done. My colleague was registered by a different receptionist and had the same experience. Our experience was not as presented.
March 24, 2013
Rated 5 out of 5 by mperez67 Nice facility
Enjoyed my stay. Small but very comfortable rooms. Front desk staff directed me to a nearby rental car agency after my reservation was cancelled at the airport. The only problem I had was at check out. They tried to charge me three nights for a roll away cot that I had one night. The error was fixed. I also was dissapointed when I was charged a significant fee for internet use. And, I overheard another guest checking in who was told they would be receiving complimentary internet use. Most hotels now offer complimentary internet use.
September 21, 2012
Rated 4 out of 5 by Treat2013 Nice Hotel
The only thing that made this a terrible stay was the internet usage. not everyone has a credit card that has no limit! Even the lesser Hotels have this option available at no additional cost. For this reason is why I decided not to stay at the Sheraton Hotel. It has been awhile so I simply forgot. It was great that the conference was hosted by your Hotel, the facilities are great it is just Wi-Fi issue.
October 18, 2013
Rated 5 out of 5 by drobertson926 Excellent staff and location
Loved the room, view, staff, bed........everything! Would love to stay again.
November 12, 2013
Rated 5 out of 5 by Sam425 Great Location
The Sheraton Phoenix Downtown is a great place to stay when visiting the downtown Phoenix area. Its convenient to the convention center and transportation. Our room was clean and very comfortable and we also enjoyed the restaurant and bar during our stay. We were there for a convention and they were very accomodating.
October 30, 2013
Rated 5 out of 5 by TheTalent Surpassed all Great Expectations I Had!
I had such a wonderful stay and experience at the Sheraton Downtown Phoenix. The hotel is absolutely gorgeous with great views of the city and mountains and the staff from multiple departments was superb! I was greeted numerous times by even your housekeepers in the corridors. Though everyone was very accomodating, welcoming and friendly, the star by far came from an unexpected place for me; ordering room service! The young ladies name was Lisa. She was very friendly and was more of a room service concierge rather than someone who was taking an order. She is the epitome of great customer service, you feel her smile through the phone, and with her demeanor you can tell she takes great pride in her works and is someone who is certainly going to do well and exceed expectations in what ever department she represents. I will definitely be back to this hotel. Congratulations to you Mr. Ehmann, on having a great team! I also wanted to commend the Chef on such a great menu. Many hotels restaurant menu are very lackluster, however that is not the case here and the food not only via room service but also in the restaurant , was out of this world; kudos!
November 9, 2013
Rated 3 out of 5 by SDPG412 Good location, Small Room
Location is good - close to all downtown locations and cabs readily available.
- Room was quite small.
- miniature ironing board was a joke.
- shower did not work - only half of the water made it to the shower head.
- when I arrived, there was one person manning the front desk, and I had to wait to check in. There were at least a dozen stations unattended.
- My room door was opened twice on the morning of my departure, before I had checked out, luckily I had the safety bar closed.
-Valet parking was quite expensive
April 25, 2012
Rated 5 out of 5 by Amina6 This hotel has great service
I love staying in the Sheraton Downtown Phoenix, AZ. The staff is wonderful and very helpful. Thank you for all of your wonderful service.
November 8, 2013
Rated 1 out of 5 by weedy complaints
first of all the manager was very rude.. i made reservation for four rooms and only one couple recieved what i requested. i iasked for a room no higher than the fourth floor. they tried to put me on the 16th floor. finally i was placed on the 5th floor after waiting almost 3 hours.there was an honest mistake in one of the reservations.we had flights to depart on the 22nd. one of the reservation in my group was to check out on the 23 which i was not aware of until check out on the 22
September 2, 2013
Rated 5 out of 5 by SouthEasterner Great Location in Phoenix for Events
The Sheraton Phoenix Downtown Hotel is convenient to multiple sports venues and the convention center. Knowing that, be prepared to hear the noise from the stadium during games.
The Club Room is pleasant but the offerings are not substantial.
October 31, 2013
Rated 5 out of 5 by mlm2 Check In Customer Service
When I checked in, the service provided by Carl J Perkins was excellent. He let me know the benefits I was receiving as a gold member for this stay (upgraded room, etc.). In addition, I mentioned to him that I had signed up for the Delta Cross Over Program but wasn't sure how it worked. He explained it very clearly and was extremely friendly and helpful.
October 18, 2013
Rated 3 out of 5 by Kd0710 Was disappointed
The room was ridiculously cold at 80 degree setting. It was like sleeping in a freezer. Told guest service and they sent a maintenance guy up 30 mins. later, after I turned off the unit. The guy said to turn on the heater instead. I said to just leave it off in that case. However, the room became really muggy thru the night so I had to turn on the a/c again. Had no choice but to sleep in a freezer when the setting is at 80. So disappointed in the service, considering this was rated a 4 star hotel.
July 24, 2013
Rated 2 out of 5 by KAS0306 This hotel thinks too highly of itself
The Shararon Downtown Phoenix is an economy hotel trying to be an upscale resort. The staff are completely unhelpful and the hotel charges you for every single little thing. The hotel has a modern appeal which is noce, but also unwelcoming and cold. Staff did not smile or greet us which only added to our impression of coldness.
There was an issue with my bill and they were both unhelpful and unapologetic.
We went to an event and the food was ok.
I will definitely not return.
August 26, 2013