Rated 5 out of 5 by lorelei Exceptional Staff
This hotel is tops in service...I mean way over the top. You will feel pampered and special
August 28, 2013
Rated 5 out of 5 by Eyeguy hot tub needed cleaning
Overall found the hotel lovely. Pool was to cold and hot tub needed cleaning, vacuuming.
November 1, 2012
Rated 5 out of 5 by RCSPGguest Super Quality Stay
Great service and comfortable stay during our Univ of Phoenix team meeting
October 18, 2013
Rated 5 out of 5 by MikeAZ1 Nice, Nice, Nice
Had a great stay at this hotel as I have several times before. I would certainly recommend it to anyone and would not hesitate to stay there again.
July 21, 2014
Rated 5 out of 5 by EdG1 Phoenix Comicon
Great location to attend this event. Close but not crowded with conventioneers
May 27, 2013
Rated 4 out of 5 by Sher13 Would Rcommend
I had an excellent week-long stay in the Downtown Sheraton. The property is well kept and the staff most helpful. I would stay here again anytime.
July 21, 2014
Rated 5 out of 5 by SIXPI73 CONFERENCE ATTENDEE
MY ROOM WAS TOO NEAR THE COKE AND ICE MACHINES AND TO THE STAIRS...TOO NOISY
October 18, 2012
Rated 5 out of 5 by Travis06 Wonderful Hotel
This was one of the cleanest and friendliest hotels I have ever stayed in.
October 30, 2012
Rated 5 out of 5 by Joseph987 Comfortable
Excellent hotel with highest level of comfort for guests.
October 18, 2012
Rated 5 out of 5 Doctor
Excellent hotel, would stay there again in a heartbeat!
October 29, 2012
Rated 5 out of 5 by Jason12345 Great stay
Wonderful stay and very clean
October 18, 2012
Rated 5 out of 5 by Cheeba Aloha
Very clean, very professional and friendly staff.
July 22, 2014
Rated 5 out of 5 by Beany Bed
The bed was so comfortable!
November 21, 2012
Rated 5 out of 5 by De56 Bedding
Bed and bedding was amazing...you didn't want to get out of bed!
July 21, 2014
Rated 5 out of 5 by Proverb28 Midwest Hospitality
This hotel was incredible. It is centrally located. There is a lot of stuff right within walking distance, including the light rail.
I was on the 25th floor with a stunning view.
The room was clean and very comfortable. The bed was awesome.
Customer service was so on point. I was there on a business trip. I needed some mints and asked one of the staffers if they knew where I could find some. He said the gift shop down stairs but did not think they were mints so much as candy. I said no thanks and went into my meeting. He came in and found me a few minutes later with exactly what i was looking for. When I go to Phoenix this is where I will be staying!
February 23, 2013
Rated 2 out of 5 by Steve72 Disappointing and Overpriced
Found multiple pieces of hair that were too long to be mine on the bedding and in the bathroom. My room was near the elevator and the electronic "ding" it made woke me several times during the night. The AC unit also made a loud "thumping" sound when it kicked on or off. I think the room service and the movies were overpriced (Man of Steel was $16.99). I've stayed at The Cosmopolitan in Las Vegas and thought the room service and mini bar charges were very reasonable, especially when compared to the Sheraton's prices. I don't mind an above average room charge, but once someone is staying at the hotel, don't nickel and dime them with overpriced amenities.
November 11, 2013
Rated 4 out of 5 Enjoyed My Stay
While in Phoenix for a convention, I stayed at the Sheraton Downtown. The registration staff were very nice and got me into my room without a wait (even though I checked in early). I really liked that they offered an incentive to select "Green Choice" and not receive fresh towels and sheets everyday. When you selected this option, you would get either a $5 coupon or 500 points to your SPG account per day. I thought this was a very smart way to save resources while offering the guest something as well.
The only problem I had, was the hallway leading to my room was excessively cold. The temp in my room was comfortable, but the hallway was like an icebox.
May 7, 2013
Rated 4 out of 5 by FrequentTraveler13 DOWNTOWN PHOENIX MASSIVE SPG HOTEL
I stayed at this MASSIVE SHERATON located in downtown PHOENIX for 2 nights as I had a meeting at the Phoenix Convention Center. This is a CONVENTION HOTEL and if there are conventions in downtown Phoenix then this hotel is packed to capacity.
TRANSPORTATION: After you land at Phoenix Sky Harbor International Airport (PHX), the quickest way to get to this hotel is via cab. For those members who like to use public transportation please follow the instructions below.
After you land at PHX you have to make your way to TERMINAL 4. Delta Airlines which participates in crossover rewards with SPG lands AT Terminal 3. From Terminal 3 you will have to take the Airport Terminal Shuttle BUS to Terminal 4. Once you enter Terminal 4 take the escalator up one floor and follow the signs for SKY TRAIN. Take the SKY TRAIN to the 44th street station. There is no fees to ride the SKY TRAIN. Once you get off the SKY TRAIN you will reach the 44th street station after a LONG walk. You will need a ticket to ride the LIGHT RAIL at the 44th street stations. The ticket machines and fares are very confusing to comprehend. I brought the FULL FARE for $2 and the machines don't always like credit or debit cards but they love CASH. The LIGHT RAIL runs EASTBOUND and WESTBOUND. Please read the instructions listed on the platform carefully otherwise instead of reaching downtown Phoenix you will reach TEMPE or MESA. Once you board the METRO LIGHT RAIL get off at CENTRAL AND VAN BUREN located in Downtown Phoenix. You have to walk one block to reach this Sheraton Phoenix Downtown Hotel.
HOTEL LOBBY: The lobby is MASSIVE and so is this hotel. There are two entrances to the lobby. A bar is located in the lobby with multiple sofas. The entry to DISTRICT restaurant is also located in the lobby.
CHECK IN PROCESS: My check in process was rather longish with FELISA and MANPREET. It took FELISA close to 30 minutes to complete the process and while she was checking me in without my knowledge she unassigned a SUITE that was booked for the night and placed me in a TRADITIONAL Sheraton room. At EVERY juncture of the check in process she had to consult with DUNCAN the manager. MANPREET was sweet and courteous enough to offer me water. FELISA did not appear to have any clue of what she was doing and her communication skills were marginal at best. She even made the wrong room keys, the ones without club access and MANPREET had to point it out to her. Finally she issued me the right keys. This was one of the longest check ins I have encountered during my SPG life. Multiple other hotel guest had lined up behind me and their check in was also delayed. Additional help at the front desk would have been helpful. Both FeLISA and MANPREET were overwhelmed. FeLISA, I understand that you work hard and I appreciate your efforts but job efficiency and excellent communication skills will help a lot in the hotel business.
ELEVATORS: Can be a challenge as this MASSIVE HOTEL has 30 floors and during rush times you may have to wait a while for the elevators to arrive.
ROOM: I reached my room on the 28th Floor and it turned out to be a traditional room whereas I had a confirmed suite. FELISA has spontaneously relocated me. I called guest services and spoke with GARY who was very courteous and assured me that he would get to the bottom of this situation. I was called by DUNCAN the front desk manager who informed me that I was relocated to a TRADITIONAL ROOM since the SUITE was not available for 2 nights. He informed me that he could place me back in a SUITE but the next day I would have to move to a Traditional room. I agreed. KEN the bellman brought new keys up yo my room and I moved to the 29th floor. DUNCAN was very courteous.
SHERATON SUITE: The suite was located on the 29th floor and it had a living room with a sofa, bedroom and 1.5 bathroom. The view was interesting from the 29th floor.
CLUB LOUNGE: It is located on the 28th floor but it can be a challenge if you take the elevators to go from the 29th to 28th floor. The elevators are SLOW.
The lounge is accessed by using special club access keys. The lounge is beautiful and has fantastic views of Phoenix. Breakfast was amazing and LINDA the lounge attendant was a pleasure to talk with. She was extremely courteous and sweet, not to mention hardworking. THANK YOU LINDA for everything that you do. I must also thank SPENCER and SAM for their lounge attendant services. SAM, I know that you were only covering a friend and you generally work in room service but you did an excellent job as a lounge attendant.
The variety of food in the club lounge is amazing and the lounge has a large TV and a computer that can be used by SPG members.
CHECK OUT: I must thank MARKIE AND NIKKI at the front desk for their services. MARKIE was very sweet and courteous and even extended my suite stay for an additional night. I am highly grateful and thankful for your help and sincere efforts MARKIE to make my stay comfortable.
OVERALL: Massive SPG downtown Phoenix hotel, convention center oriented, busy, buzzing with people and a fabulous club lounge.
RECOMMENDATIONS: Front desk ladies need some help and having more than only two check in staff members may help. Check in and work efficiency of some staff needs improvement long with sharpening of communication skills. Otherwise this is a great SPG choice for Downtown Phoenix stays.
March 7, 2014
Rated 5 out of 5 by Karen02 Great experience!
I cannot say enough positive things about my stay at the Sheraton. My room was clean, spacious and included a mini frig and a desk with a charging station. The view from my room was spectacular! The people at Guest Services and throughout the hotel were always polite and helpful. Room service personnel were very friendly and efficient. Room service was much faster than the norm. I attended a week-long conference and found the facilities to be excellent. I would definitely stay there again!
June 29, 2014
Rated 3 out of 5 by conventionattendee2013 Phoenix Sheraton Review
The staff was very courteous and the bed in the room was extremely comfortable. A few teachable moments- when I arrived in the room, there was still trash in one container and it was full of beer bottles from the last guests. One evening I came back to my room to find my door ajar- even though the do not disturb tag was on the handle. My assumption is that there was a room drop item for the convention I was attending and the bellman didn't close the door. However, it should never have been entered due to the sign. And the last item was that the coffee supplies were not replenished one morning. There is no use in offering a coffee maker with out the supplies.
October 11, 2013
Rated 5 out of 5 by Bippy Great business hotel
I had a wonderful experience at the hotel. Its proximity to the airport was great, my room was very comfortable and I got a good nights rest each night. I appreciated their Green program and the $5 voucher or 500 point promotion. The staff I encountered were all very friendly, helpful and prompt. The fitness center was well equipped and kept very clean. I appreciated the many lounge areas for meetign with colleagues and the proximity (within walking distance) to some very tasty restaurants.
June 27, 2014
Rated 3 out of 5 by Globie Zero loyalty or platinum recognition
I stay over 25 nights per year at this location, and my coworkers and our clients stay another 100 nights. The last two times I tried to reserve a room (i am an annual platinum member), there was zero effort to accommodate my need for a room as there was a conference in town. This most recent stay, they put me on the 13th floor across from the ice machine (31 floors, club on 28) saying there was no space - yet my colleague received his upgrade room on 31st floor 30 minutes later... between 2008 - 2011 in a horrible economy with zero conferences in town, we stayed our same 125 rooms each year... I am a loyal Starwood member and am very disappointed with this treatment
March 12, 2014
Rated 4 out of 5 by PGU2014 Good Location
My room A/C did not turn off automatically at the time the temperature was reached.
At night it was really annoying and I had to turn it off manually, what means it getting warm inside the room. I complaint, but no changes made.
I talked to other guests and they had the same problem.
Also the available computer to do your flight checkin and print the boarding pass did not work with the US Airways website. I could not print my boarding passes. always errors.
Maybe the OLD Windows VISTA version is the reason.
My laptop had no problems to bring up the passes, but I did not have a printer.
May 21, 2014
Rated 5 out of 5 by DAK137 The 4th July Stay
This was a GREAT hotel for the 4th of July festivities. The North side had fantastic views of a variety of firework displays in the comfort of the 31st Floor !!
Excellent Staff and a very fun District Happy Hour !
Thank you !
July 6, 2014
Rated 5 out of 5 by caneloaldrete this hotel has great vew
the staff very professional, and responsible and courteous,
July 9, 2014
Rated 5 out of 5 by MBA0824 This hotel has great features.
Located in close proximity to the airport. Bar and lounge was comfortable and inviting with TV's to watch sports and socialize. Located near several restaurants and a movie theater just across the street! Conference rooms were set up nicely. Gift Shop had a nice selection of souvenirs and snacks. Staff was very friendly. I would definitely recommend this hotel!
June 30, 2014
Rated 5 out of 5 by Annabella Great Hotel
We had a great stay here. We needed to be at the Convention Center everyday and this was very close to it. The rooms were comfortable and quiet.
Our only complaint was the pool area was small and not very exciting for my 11 year old.
July 5, 2014
Rated 2 out of 5 by TGJ1 Lock and staff failed
the second day of my stay the electronic key would not open the door.
I had it re-done at the front desk.
I returned with the new key which still did not work.
I asked the maid in the hall for help.
She called security.
A man came, agreed that my key didn't work and said he would return with a fix for the problem.
Since I had no key i waited in my room.
After 1.5 h I returned to the front desk.
When I expressed my concern, the woman at the front desk just started to re-do a new key.
When I expressed frustration that she was repeating what had already been tried, she said "I don't need you getting upset at me..."
I finally got the door re-set, but had missed 2 h of a meeting.
March 22, 2013
Rated 4 out of 5 by sticky27 If you get a good rate, then it's worth it.
I wouldn't pay any more to stay here than I would at another hotel, but if you can get a decent rate then the beds are like clouds and the rooms are clean.
July 6, 2014
Rated 4 out of 5 by Concha13 Delia - front desk Sunday morning June 9
My experience ended with a rude front desk clerk. I informed her that I asked the concierge the day before about joining SPG and the female concierge said that she could do it at her station. I was following up after the concierge stated she would send the card to my room which was not received. Instead of Delia offering an apology she simply looked as if to say "oh well what do you want me to do" and then said she knew the concierge could not do that, then asked if I wanted her to take care of it right then. I said ok. The issue is her response both verbal and non-verbal. As the customer, I expect an apology when I have been mislead. But I guess Delia viewed me as not relevant.
June 18, 2013