Rated 3 out of 5 by SDPG412 Good location, Small Room
Location is good - close to all downtown locations and cabs readily available.
- Room was quite small.
- miniature ironing board was a joke.
- shower did not work - only half of the water made it to the shower head.
- when I arrived, there was one person manning the front desk, and I had to wait to check in. There were at least a dozen stations unattended.
- My room door was opened twice on the morning of my departure, before I had checked out, luckily I had the safety bar closed.
-Valet parking was quite expensive
April 25, 2012
Rated 4 out of 5 by Treat2013 Nice Hotel
The only thing that made this a terrible stay was the internet usage. not everyone has a credit card that has no limit! Even the lesser Hotels have this option available at no additional cost. For this reason is why I decided not to stay at the Sheraton Hotel. It has been awhile so I simply forgot. It was great that the conference was hosted by your Hotel, the facilities are great it is just Wi-Fi issue.
October 18, 2013
Rated 1 out of 5 by weedy complaints
first of all the manager was very rude.. i made reservation for four rooms and only one couple recieved what i requested. i iasked for a room no higher than the fourth floor. they tried to put me on the 16th floor. finally i was placed on the 5th floor after waiting almost 3 hours.there was an honest mistake in one of the reservations.we had flights to depart on the 22nd. one of the reservation in my group was to check out on the 23 which i was not aware of until check out on the 22
September 2, 2013
Rated 3 out of 5 by Kd0710 Was disappointed
The room was ridiculously cold at 80 degree setting. It was like sleeping in a freezer. Told guest service and they sent a maintenance guy up 30 mins. later, after I turned off the unit. The guy said to turn on the heater instead. I said to just leave it off in that case. However, the room became really muggy thru the night so I had to turn on the a/c again. Had no choice but to sleep in a freezer when the setting is at 80. So disappointed in the service, considering this was rated a 4 star hotel.
July 24, 2013
Rated 5 out of 5 by Sam425 Great Location
The Sheraton Phoenix Downtown is a great place to stay when visiting the downtown Phoenix area. Its convenient to the convention center and transportation. Our room was clean and very comfortable and we also enjoyed the restaurant and bar during our stay. We were there for a convention and they were very accomodating.
October 30, 2013
Rated 2 out of 5 by KAS0306 This hotel thinks too highly of itself
The Shararon Downtown Phoenix is an economy hotel trying to be an upscale resort. The staff are completely unhelpful and the hotel charges you for every single little thing. The hotel has a modern appeal which is noce, but also unwelcoming and cold. Staff did not smile or greet us which only added to our impression of coldness.
There was an issue with my bill and they were both unhelpful and unapologetic.
We went to an event and the food was ok.
I will definitely not return.
August 26, 2013
Rated 5 out of 5 by Disneegirl Very friendly and helpful, great atmosphere
The Sheraton Downtown Phoenix was a beautiful hotel with many great features. The rooms were very nice and every one of staff was very friendly. I loved the proximity to the Convention Center, Arizona Center, stadiums, etc. They even brought in a big screen in the bar area for us sports fans. I would definitely stay here again.
We did have difficulty with the elevators as no one told us that there were separate elevators to get to the higher floors and the numbers are located way up high on the wall.
October 19, 2012
Rated 4 out of 5 by RNOV2013 convenient
The hotel was comfortable, convenient, and efficient.
November 14, 2013
Rated 2 out of 5 by Webdog44 Beware of room service
Ordered room service. Was told backed up and would be an hour. I agreed. After 3 hours and numerous phone calls to head of kitchen and head of customer service, all I received were apologies and finally had to cancel order 3+ hours later. I promise this is not an exaggeration. Also good luck getting ok temp in shower. You have to keep messing with the whole shower to try and keep from burning your skin off or freezing. No middle ground. This is 2 sheratons in a row that were very poor. Avoid them
January 19, 2013
Rated 5 out of 5 by drobertson926 Excellent staff and location
Loved the room, view, staff, bed........everything! Would love to stay again.
November 12, 2013
Rated 5 out of 5 by Casey28 Great all around experience
My husband and I stayed at the Sheraton for one night. We got there and we were immediately satisfied with the hotel. This was the best customer service I have had in a long time. Jenn, at the front desk, took care of us quickly. She had a great personality and made us feel extremely welcome. She even upgraded us to a room on the top floor so we would have a better view. Our room was great also. We will definitely stay at a Sheraton again. I hope they have a "Jenn" working at every location!
January 14, 2013
Rated 5 out of 5 by mlm2 Check In Customer Service
When I checked in, the service provided by Carl J Perkins was excellent. He let me know the benefits I was receiving as a gold member for this stay (upgraded room, etc.). In addition, I mentioned to him that I had signed up for the Delta Cross Over Program but wasn't sure how it worked. He explained it very clearly and was extremely friendly and helpful.
October 18, 2013
Rated 4 out of 5 by Kitty Request unanswered
I chose to forego daily maid service which was a great option. I enjoyed this until I realized that I had no coffee/cup/creamer or small bottled water service unless I asked.
I called to ask for coffee replenishment as well as small bottled water refills. I was told it would come in 15 - 25 minutes. I waited and never received anything. After 45 minutes I went to the gym (a fantastic facility).
I never got service so had to flag down a housekeeper to ask for refills from his/her cart.
May 28, 2013
Rated 5 out of 5 by TheTalent Surpassed all Great Expectations I Had!
I had such a wonderful stay and experience at the Sheraton Downtown Phoenix. The hotel is absolutely gorgeous with great views of the city and mountains and the staff from multiple departments was superb! I was greeted numerous times by even your housekeepers in the corridors. Though everyone was very accomodating, welcoming and friendly, the star by far came from an unexpected place for me; ordering room service! The young ladies name was Lisa. She was very friendly and was more of a room service concierge rather than someone who was taking an order. She is the epitome of great customer service, you feel her smile through the phone, and with her demeanor you can tell she takes great pride in her works and is someone who is certainly going to do well and exceed expectations in what ever department she represents. I will definitely be back to this hotel. Congratulations to you Mr. Ehmann, on having a great team! I also wanted to commend the Chef on such a great menu. Many hotels restaurant menu are very lackluster, however that is not the case here and the food not only via room service but also in the restaurant , was out of this world; kudos!
November 9, 2013
Rated 3 out of 5 by David0511 This hotel has a poorly trained front desk staff
No clerk at desk when I arrived
Room key did not work in elevator- had to return back to the front desk.
Upon check in I asked for a late check out of 4 pm. The clerk said "yes, no problem". When I returned after my 2pm appointment I had been checked out of my room. I had to go to the front desk again to have my card re-activated.
I attempted to check out via the tv menu option at 3:50 pm but the option would not work.
When I attempted to exit the garage at 4 pm my room key would not let me out. My card had been inactivated again-at 3:18 according to the email I received. Had to park and again go up to the front desk where they told me they could not help me but that I would have to contact valet services.
A very tiring and frustrating stay-4 visits to the front desk for a stay of 16 hours.
May 15, 2012
Rated 5 out of 5 by Amina6 This hotel has great service
I love staying in the Sheraton Downtown Phoenix, AZ. The staff is wonderful and very helpful. Thank you for all of your wonderful service.
November 8, 2013
Rated 5 out of 5 by SouthEasterner Great Location in Phoenix for Events
The Sheraton Phoenix Downtown Hotel is convenient to multiple sports venues and the convention center. Knowing that, be prepared to hear the noise from the stadium during games.
The Club Room is pleasant but the offerings are not substantial.
October 31, 2013
Rated 3 out of 5 by Sarah44 unhappy with service
This room although quite small had nicely appointed features. However, the room was still not cleaned after we had been out all day and needed to get ready to go to a wedding. Then when we asked for service, they just rushed in and did only the most superficial service and did not even clean the coffee maker or add new creamer or sugar for us to use in the next morning, they also did not get us a clean rug for the bathroom. For this price in a downtown area, I would expect better.
May 13, 2013
Rated 1 out of 5 by Becky Would not recommend!
Bath tub not cleaned had black hair all over
It. Couldn't order pool side seeing it would take 45 mins for chips and salsa! Was woken up at 7am with a large group if Gymnastics group. Your hotel Catered more to the group than to every guest. Called down to complain and was told to go downstairs and talk to a manager but when tried to the only manager that was on was busy with another guest for about 20 mins. Also got hot coffee splashed on me at breakfast Not Satisfied with stay
April 14, 2013
Rated 5 out of 5 by cathyct Awesome hotel and CANDY, TOO!
Loved everything about the hotel. Comfy bed and gorgeous room. The District, their restaurant, was delicious. But the best part of my stay was the whoopie pies offered for sale in the evening and the FREE candy bar offered in the afternoon with lemonade. I came back to the hotel from an exhausting day and walked in to find cool refreshing lemonade and the complimentary candy bar. It made my whole day and I can't stop thinking about what a nice and unexpected treat that was.
March 3, 2012
Rated 4 out of 5 by Vulcan1 Nice hotel in a good location
Most of the staff was very helpful and met our requests for rollaway bed and room service very promptly. Only issue was with lack of concierge services on Sunday, 20th.
Would love not have paid so much for Internet. Overall very pleasant stay.
October 27, 2013
Rated 2 out of 5 by PDB78 Unsupervised high school sports teams made business travel difficult
I stayed mid-week for business. The hotel was filled with high school sports teams. Each night, the girls ran from room to room, up and down the hall, screetching, giggling and clomping as only high school girls can. Security staff visits were easy for them to avoid/dismiss. I saw no parent/coach supervision. Not much sleep...sigh. The hotel should separate these types of groups on a different floor, with their adult supervisors and away from business travelers.
July 6, 2013
Rated 4 out of 5 by mspconsult123 Meeting hotel with charme
This hotel is really more than ok for a meeting hotel in downtown. It´s very good situated, as nearly everything is in walking distance and the Arizona Centre is already next door and is offering a lot of nice restaurants. The gym facility in the hotel is excellent. All the rooms and as well public areas are large and hotel is offering a lot of nice small services, as e.g. social hour with drinks. In total the Sheraton is a great hotel, which really can reocmmend.
January 30, 2013
Rated 4 out of 5 by Jetgirl Conference Visit
Enjoyable stay - my only disappointment was that I requested a sunny room and the front desk clerk said I woulld be happy with the south-facing room, however it was on the 5th floor that was facing an office building that was completely shaded (and people could clearly see me in my room, as I could see them at their desks). Also, I was surprized that my bars of soap were discarded by housekeeping each day and replaced with new bars - this is shockingly wasteful.
January 18, 2013
Rated 5 out of 5 by Cheryle Absolutely LOVED this hotel!!
I was very impressed with everything about this hotel, starting with arriving very late Friday night and checking in was absolutely great. I am impressed how they come around from behind the counter to give room key and give all good little information about the hotel. Then the room.....I LOVED the bed....the two nights there I slept so good, those beds are the best!!! Everyone there is very friendly and helpful.....I will stay here every time I come to Phoenix!
June 25, 2012
Rated 2 out of 5 by Suraj65 SPG memnership not recognised
Was given a room on a floor that I am sure is not for SPG members. Room had a small window facing the back street. Bathrooms had basic facilities - no bath gels just a basic soap!
Then there is the new green program where clients could voluntarily forgo housekeeping for a $5 voucher per night. But with this clients also forgo complimentary water, and replacement of bathroom products and coffee in the room so really you spend more than the $5 you save!
May 22, 2013
Rated 4 out of 5 by Joey51 Internet
The hotel is very comfortable and the staff are very professional. My only complaint is that the hotel does not provide complementary internet access in guest rooms, and the charge for internet access is excessive. For me, complementary internet access is an important factor I take into account in deciding where to stay. In this case, my company made the reservations. Next time I go to Phoenix, I will look for a hotel with complementary internet access.
October 13, 2012
Rated 4 out of 5 by Jessi Great Hotel Space - A Bit More Atmosphere
I recently stayed at the Sheraton Downtown Phoenix for a one night business trip. Upon arriving, I immediately had a positive experience with the front desk Associate, who was both polite and efficient. I didn't arrive until after midnight, and appreciated her conscientiousness of the time and speedy check-in, while still covering all the details of the hotel.
The next day, I worked from the hotel for quite some time, where both the internet seed and room service food were great.
My only complaint is that the overall facility lacked atmosphere and unique personality. I would have loved if there was a good spot outside to briefly relax or work so that I wouldn't have been cooped up all day in my hotel room. I also patronized the District bar in the evening, while food and drinks were good, the bartenders lacked the personality and attention I expected as a traveler.
August 19, 2013
Rated 5 out of 5 by jj1969 Big hotel with a small hotel heart
I stay at this hotel every time I'm in Phoenix and I stay in 25+ different hotels a year. This hotel continues to be one of my favorites because it feels intimate even though it's a large hotel. Rooms are very well kept, clean, and modern. Internet connection speeds throughout the hotel are super fast with a stable connection. Fitness area is bright and all the machines are always in proper working condition. Finally, the staff is personable. All the way from the valet department to the front desk staff that always steps out from behind the desk to present keys, greet, etc., to the lounge and District staff that is always conversant and efficient. Did I forget the food? The bacon wrapped dates and shrimp tacos are delicious. District is by far the best dining option downtown and in the Phoenix heat it's best to be near a good restaurant.
June 5, 2012
Rated 5 out of 5 by JJones12525 Amazing! Brilliant!
The Sheraton Downtown is a wonderful hotel and lives up to all things Starwood. The staff and management clearly take pride in that 4 Diamond award on the wall! District was an amazing place to eat. I have never seen so many smiles. The manager personally came over to thank me for coming in, and for being a loyal SPG Platinum memember. Matt I think his name was? Happy Customer!
September 14, 2013