Rated 4 out of 5 by John Stay
The hotel is very nice and the people are very nice. Problems:
1. Better food is needed in the Club
2. No car rental service - a must for the location
3. Location, Location, Location. I would not recommend to any one that they have a meeting at the convention center. There is absolutely nothing around it. $50.00 cab fare to a good restaurant. No shopping. It is truly sad that you have invested so much in such a poor location.
May 6, 2013
Rated 3 out of 5 by PicArizona Visiting during Phoenix COmicon
Had a great time at the phoenix comicon and the check in staff was lovely. The room size for a 4 person room was a little small but the bathrooms was large. Parking was problematic and after 11 even valet parking would not respond when all other parking was taken. Night desk staff seemed impatient end even a little unhappy to be serving me. the hotel is beautiful. Great pool, bar and fitness center. Overall a good experience.
May 29, 2013
Rated 5 out of 5 by CoachDW Enjoyed the stay
Very comfortable, clean accommodations. Love the fitness center. Responsive staff. Easy downtown access via public transport. Very accessible to sports venues.
August 4, 2014
Rated 5 out of 5 by ekm768 F&B Conference
all events were outstanding
August 12, 2014
Rated 3 out of 5 by runflacarun The hotel had terrible check out
I was not at all pleased with the checkout process. The gentlemen did not know what he was doing. Very frustrated.
August 6, 2014
Rated 5 out of 5 by Alby1370 Great Conference/Convention Property
Very engaging staff, polite eager to please.
August 10, 2014
Rated 4 out of 5 by Jessi Great Hotel Space - A Bit More Atmosphere
I recently stayed at the Sheraton Downtown Phoenix for a one night business trip. Upon arriving, I immediately had a positive experience with the front desk Associate, who was both polite and efficient. I didn't arrive until after midnight, and appreciated her conscientiousness of the time and speedy check-in, while still covering all the details of the hotel.
The next day, I worked from the hotel for quite some time, where both the internet seed and room service food were great.
My only complaint is that the overall facility lacked atmosphere and unique personality. I would have loved if there was a good spot outside to briefly relax or work so that I wouldn't have been cooped up all day in my hotel room. I also patronized the District bar in the evening, while food and drinks were good, the bartenders lacked the personality and attention I expected as a traveler.
August 19, 2013
Rated 5 out of 5 by Melpomeni Beautiful views...
On the SPG level I enjoyed a lovely room with wide expansive views of the city and the mountains in the distance. The FedEx center on the second floor was easy to access and the staff was gracious in accommodating my business needs.
July 24, 2014
Rated 5 out of 5 by Vinny85 Very nice facility
The hotel in Phoenix was very conveniently located to the convention center and the airport. In fact, several meetings and get-togethers were in the hotel which just added to the convenience.
July 29, 2014
Rated 4 out of 5 by xd675x Dealer meeting
I recently stayed in this hotel for a Polaris dealer meeting. The hotel is one of the premier hotels in the area and it shows. The only downfall (as is with all hotels like this) the internet speed is unacceptable (and cost $14 a day). I'd like to think with the cost of the room (higher than most) and today's technology demands, there would be no internet issues and cost should be factored into the price of the room.
March 11, 2013
Rated 5 out of 5 by Christina1970 I would give Sheraton Downtown Phoenix an A+
My daughter and I were blessed to be staying at the Sheraton Downtown Phoenix for the National Origami Owl Convention. The Staff, the rooms, the location to the Phoenix Convention Center and the amenities available at the Sheraton are absolutely A+. We would, without a doubt stay at the Sheraton again and we will definitely see you for next year's Convention. Thank you for providing us with an OWLmazing experience ♥
July 15, 2013
Rated 5 out of 5 by Scooterbug Great location in downtown Phoenix
Beautiful hotel. Employees were very courteous and helpful. Great location for convention activity. Accommodations were excellent. Very close to night life activity, sporting venues, such as baseball and basketball and dining.
July 24, 2014
Rated 3 out of 5 by kjmwc1 Sheraton Downtown Phoenix
Very slow to check in. A line of people waiting and only 2 staff checking people in. The room was "nice". The carpet seemed a bit dirty. The most annoying part of the stay however was the smells that came through the heating system in the middle of the night. Both nights I stayed I was woken by the smell of what may have been bacon cooking and then an oil/gas odor. Most unpleasant. I won't be staying there again.
January 23, 2014
Rated 4 out of 5 by NinjaHinja Great hotel, but problems with airport shuttle service
Stayed at the Sheraton Downtown Phoenix for a conference, and it was very comfortable. The hotel appears modern and new, and the amenities were excellent. The only problem I had was with the airport shuttle service. Multiple staff at the hotel assured me that the shuttle picks up guests as early as 6 am to take them to Phoenix Sky Harbor. When my shuttle failed to arrive at 6:15 am, the valet attempted to arrange to have a town car take me to the airport for the discounted shuttle price (12 dollars). After the valet and town car driver both "bad-mouthed" each other to me, the town car driver indicated to me that the shuttle does not pick up until 7 am on weekends (I left Phoenix on a Saturday). Had I waited for the shuttle to arrive, I would have missed my plane. The hotel staff needs to communicate accurate information to guests in order to prevent these types of mix-ups.
April 22, 2013
Rated 3 out of 5 by fuse Inconvineient
I have stayed at many Sheraton hotels and this one is inconvenient. Staff should do a better job of communicating policies and elevator procedures (you need your room key to get to any floor, so don"t get locked out of your room- it takes 10 min. for them to arrive).
Also, it took a long time to hail local taxis because cabs don't frequent the hotel. Your most reliable options are the limos or hotel shuttle.
March 4, 2013
Rated 5 out of 5 by edna46 Beautiful hotel
The hotel is well-placed for those who have activities at the Convention Center, although the 1.5 block walk was a bit long for the heat (106). Service is excellent. The housekeeping staff excelled - especially AMELIA (Brazil) who took exceptional care to make sure our room and the amenities were in excellent condition during our five day stay.
June 17, 2014
Rated 3 out of 5 by GIRN Inconvenient for two business women together
Room was not designed for 2 women attending business sessions. The long mirror by closets could not be used for make up/hair. Had to bring out small mirror to desk area for make up and crawl under desk to find outlet for curling iron. Very inconvenient.
Had to move table for plug- ins for phones/iPads/Kindle.
Very inconvenient. 3 coffee packs left in room so each got 1 1/2 cups of coffee in the morning.
May 29, 2012
Rated 4 out of 5 by Treat2013 Nice Hotel
The only thing that made this a terrible stay was the internet usage. not everyone has a credit card that has no limit! Even the lesser Hotels have this option available at no additional cost. For this reason is why I decided not to stay at the Sheraton Hotel. It has been awhile so I simply forgot. It was great that the conference was hosted by your Hotel, the facilities are great it is just Wi-Fi issue.
October 18, 2013
Rated 5 out of 5 by JackT All Things Good
Great bellman & check-in/check-out help; friendly bellhop & limo service& directions, Truly great food, reasonable restaurant prices (especially the $9 for anything on the lunch menu). Loved saving $5 each night for coupons useable for the restaurant (esp as We generally go green & do wish for fresh towels nor room make-up anyhow).
Restaurant service very attentive & helpful for avoiding salt-added food.
May 15, 2012
Rated 1 out of 5 by Jakesgirl97 This hotel lacks employees that take pride in their jobs
I would recommend not staying here and going to a better maintained and managed hotel. Staff is rude and room service was rude and the food was cold and tasted bad
July 28, 2014
Rated 5 out of 5 by papio staff
Nikki was very professional and helpful, really nice customer service.
August 4, 2014
Rated 2 out of 5 by cnw13 customer service needs help
The staff was unable to answer any questions regarding transportation to the airport, amenities, their restaurant, etc. Beyond this, the had an overall negative attitude about providing service. Additionally, the did not offer standard complimentary accommodations such as in room wifi or breakfast that should be included in a high price room. The room was however very comfortable and the gym was 5 star.
February 14, 2013
Rated 5 out of 5 by Marie The hotel exceeded my expectations!!
The hotel and staff went out of their way to meet and exceed my expectations. I would recommend this hotel to anyone who wants to be treated like family. I have always steered away from Sheraton but will definitely be looking at them as a first choice. Kudos to the employees because they can make or break the experience.
Thanks to all those employees I came in contact with. The restaurant was fantastic.
April 2, 2013
Rated 5 out of 5 by Barb55 Excellent hotel
I really enjoyed my stay here. The only concern I had was that the guest rooms were not wireless. In order to access the internet from your hotel room, guests are required to pay $14.95 for 24 hrs of internet service. In order to not pay this additional fee, guests are welcome to use the wireless in the hotel lobby or use their Internet Cafe. I thought that was awkward while trying to do work business.
September 24, 2012
Rated 5 out of 5 by IsaDebb Beautiful Hotel
Great and memorable stay! Staff were all polite and helpful, even while trying to accommodate hundreds of people from the convention. The temperatures were 3 digits this week, extremely hot, but it was a pleasure returning to our room at the end of the day and crawling into that comfortable bed. My husband and I loved every minute of our stay! On our next visit to Phoenix, we will stay at the Sheraton!
August 16, 2012
Rated 4 out of 5 by SheratonSteve No Free WiFi In Room
Overall a very nice hotel. It was strange though that you have to pay $15/day for WiFi in your room. That's outrageous and bizarre. I can't remember the last hotel I've stayed in that didn't provide free in-room WiFi. The Sheraton does provide wireless connection for free in the lobby. Naturally, there were always a gazillion people in the lobby. Stingy on the internet, but otherwise very nice hotel.
July 7, 2013
Rated 5 out of 5 by CB1970 Great Full Service Hotel
I have to say that the Sheraton Phoenix Downtown exceeded my expectations. The entire staff was quick to offer assistance and everyone of them was able to answer any question. The room was clean and very comforatble and quiet. All requests were met with a yes. I ordered a microwave for the room before I arrived and it was in place ready to go when I checked in. Great hotel I will defintely recommend.
July 9, 2012
Rated 5 out of 5 by Shirewood 5-Star Mid-range Hotel
If you need to lounge in a pool cabana, choose an SPG resort in the area. This is a fine downtown business hotel for the price. Room was well-appointed & clean.Staff was efficient, competent & professional, but friendly. Underground self-parking is free if you cannot expense the valet. If you don't want the 500 extra Star Points, have Housekeeping clean your room. It's nice to have a choice, right?
June 7, 2012
Rated 5 out of 5 by mystery42 comfort and distance from downtown A+
I chose this hotel because of the distance from Chase Field. I would recommend because the staff was friendly, room was comfortable, pool was refreshing & I got a great price.
July 24, 2014
Rated 4 out of 5 by Lady22 Business Trip
Hotel was clean, room on 20th floor was comfortable. Happy hour food service in bar was speedy-which was welcome since I had been traveling all day without food. Front desk staff checkin was friendly and very thorough with info. While I smoke and this is a nonsmoking hotel, the outdoor smoking area was comfortable and away from the hotel entrance-to satisfy smokers and the nonsmoking guests.
September 29, 2012