Rated 5 out of 5 by Winelover19 A classy downtown hotel
Located within easy walking distance of the Convention Center and many downtown dining options. Light rail has a nearby stop. Room on the 23rd floor was very nice. My room was very close to the elevators and I never heard them. Room layout is functional and was very clean. Bedding was comfortable and had all the amenities: hair dryer, iron, coffee/tea maker and supplies, refrigerator, shampoo, conditioner, body gel and body lotion. You also receive 2 complimentary bottles of water a day (but you need to ask for them if you forego full housekeeping). Wi-Fi was excellent and desk had two outlets on top for charging electronics. TV content furnished by Dish and had a very good selection of channels. I took the option to skip full housekeeping every night and received a $5 voucher for dining in the hotel each night I did. You can also redeem for 500 traveler points. Housekeeping was very responsive when I asked for anything I needed. All the staff was courteous and pleasant. A very enjoyable stay.
May 23, 2016
Rated 5 out of 5 by LovelyTiffany23 Clean, friendly, excellent hotel.
This hotel is wonderful! From the moment I walked in, the girl working in the front desk, Ely was her name. was VERY attentive and got my room key quickly and also made sure I was content with my stay. She helped direct me to the places I needed to go. I have never experienced such great customer service like this! Rooms were huge, comfortable, and extremely clean. I am super happy with my stay and will be staying here again! Thanks again Ely for making my stay pleasant and getting me a really nice room!
May 6, 2016
Rated 2 out of 5 by emailagwl Spiders in the bathroom
I found spiders in the bath tub and had raised with the front desk. The on duty manager offered me a free upgrade next time but I do not expect spiders in such brand.
April 25, 2016
Rated 2 out of 5 by Angus2016 Gave my room away
When I arrived at 11:30pm, it turns out the staff had given my room away, even though I had already paid for it.
they managed to get me into a room by 12:30am, but losing an hour of sleep with an early morning meeting really pissed me off.
Never had this happen to me before.
March 31, 2016
Rated 4 out of 5 by Keysha This Hotel is in a Great Location
The hotel is located in the heart of downtown. The bar and restaurants were really nice. The lobby looked amazing. All the hotels staff were very friendly and helpful. I only had two issues with the hotel. One was that the shower in my room did not work, I did let the front desk know but it was never fixed. Also when my room was cleaned by housekeeping my sheets were not changed. I only noticed because I had forgot to wash my makeup off the nite before and it was still on the pillows and sheets. Even with those two issues I would still stay at this hotel and would also recommend it to others.
March 28, 2016
Rated 5 out of 5 by KSB1962 Way above expectations
I needed a hotel on short notice due to a family emergency. When I mentioned I was unfamiliar with the area, the staff went over and above to help me find my way around. Our room was so comfortable and clean.
Each staff person we encountered went over and above to be kind and helpful.
I WILL be back at this hotel.
March 23, 2016
Rated 5 out of 5 by bbrown914 EXCELLENT Downtown Phoenix Hotel
I can't say enough about my stay at the Sheraton Grand Phoenix. I've stayed here in the past and wanted to come back with my dad for spring training.
A few days prior to arrival, Lorena emailed me to welcome me to Phoenix and ask me if I needed anything for my stay. I mentioned my dad and I were coming up and I was eager to show him the "Platinum experience". They did not disappoint.
We checked in and the room wasn't ready. Byron at the front desk expedited our room and gave us a few drink coupons to use at the bar while we waited. Once we got to the room we were in a large suite on a high floor and Lorena had some snacks and beer sent up to the room as well as some breakfast certificates.
The restaurant is delicious, as well. We ate there for breakfast twice and dinner once. They have a special rate for SPG members.
All in all, this hotel is excellent. I've never seen an SPG Platinum experience quite like this. The hotel is in a great location in the middle of Downtown Phoenix and the entire staff went above and beyond to make our stay memorable. I will be back.
March 18, 2016
Rated 4 out of 5 by Rayli23 This hotel has great features
It's a good hotel. It's a good hotel.
March 14, 2016