Rated 4 out of 5 by tltanner Assistant to the Chief
Everyone was extremly helpful and nice. Except for the blonde hair bartender at the pool. Other than that the staff was great. The food was awesome and the rooms were clean. I stayed a week. I loved the property. So comfortable.
September 16, 2013
Rated 3 out of 5 by Thomas143 Staff Support
I was greatly disappointed by the staff and the support they offered. I will probably not stay at this hotel again. I had several request but never got a response. I checked out the next day and that was another story.
March 17, 2012
Rated 5 out of 5 by Sara58 WOW! Excellent Digs!!
The Sheraton Phoenix Downtown Hotel is a very elegant place to stay. Everyone is so friendly, the food is delicious and the rooms are wonderful. If you want to be pampered, this is the place to stay. I plan on returning soon.
August 24, 2012
Rated 5 out of 5 by Business29 So much better than I expected
I have had many bad experiences with Sheratons before but this one was delightful. The atmosphere was upscale and clean and the staff was very, very helpful. It was such a relief when we checked in to find out it was so nice.
February 25, 2013
Rated 5 out of 5 by LD2013 Great stay!
Super stay! Über comfortable bed. Towels need to be replaced - hard, dingy look despite being clean. Bleach & Fabric softener would perhaps do wonders. Otherwise, fabulous stay. Staff is outstanding - very customer-oriented!
June 4, 2013
Rated 5 out of 5 by TN1971 Great Hotel
I stayed here for a conference that was being held in the hotel and was completely satisfied. The hotel was very busy as there was several conferences going on and there was always someone on staff willing to help if needed.
February 27, 2013
Rated 4 out of 5 by Ms40 No shower? Not even cold water
See below. I have never stayed a hotel. Even a low cost hotel that did not offer a hot shower. It is very difficult to travel all day and work/activity till 10pm then wake in morning to NO shower before an important meeting.
December 17, 2012
Rated 2 out of 5 by advgf123 conference minus service
This hotel had a lot to offer just the staff , room service and catering left a lot to be desired. And the offer to save energy by never having them clean your room was a sham. I tried to use the voucher and no one took it.
October 2, 2013
Rated 3 out of 5 by Tiger4 Freezing in Phoenix
There were only two room temps, freezing and hot with no air. The beds needed replacing. The one I was sleeping in was tilted just enough to interupt a good nights sleep.
Room service, the restaurants and staff were great.
September 16, 2012
Rated 3 out of 5 by ask11 Room Quality
Poor quality of room with scratched furniture that has seen better days. Poor quality of bath products with bare minimum (just like a motel) items provided. Towels were rough and dingy. Limited TV channels with a small TV.
March 24, 2013
Rated 5 out of 5 by ChiefOne Overall Excellent Customer Service
Your venue more than met our expectations, on our stay during the Professional Photographers Of America Convention.
A couple of your employees went beyond the call of duty.
Keep up the excellent customer service!
January 16, 2014
Rated 4 out of 5 by SED1317 Room Noise
Our room was located directly across from the club room. It was very noisy and every morning we were woken up by the doors slamming shut and people loudly talking. Otherwise this was a great hotel for our conference stay.
July 15, 2013
Rated 5 out of 5 by Marski21 Sheraton Downtown Phoenix
Service was great, room was great, price was great. The only downfall was that some of the bartenders think a twist is the same as a slice, and if that is the worst thing that happened, you can bet it was a pleasant stay!
January 17, 2013
Rated 4 out of 5 by mcf872 Amenities
I'm on the road a lot and bring my own food with me to save money and because I am a vegetarian. Being charged $10.00 for a microwave kind of negates this ability. It might be different if I was on vacation, but I'm not!
December 30, 2012
Rated 4 out of 5 by Gradstudent Phoenix Sheraton
Wonderful hotel with very attentive staff. I did not use all the features, but it is nice to have them available for next time. I was in town to attend classes at ASU Downtown campus and this hotel is perfectly located.
August 29, 2013
Rated 4 out of 5 by Aspen13 Great convention hotel
Nice location while at conference at the convention center. Staff very attentive, comfortable beds, very good restaurant attached to hotel. Within walking distance of several downtown restaurants and light rail station.
February 14, 2013
Rated 4 out of 5 by Ashley Staff
I am a Starwood family member. When I checked out at front desk I didn't receive my 50 percent off on food. They said call from room and push 0 and they would give me my 50 percent credit.
Then they didn't. Frustrating.
March 17, 2013
Rated 4 out of 5 by Jackiek77 Nice Place to Stay
The place is a nice hotel only issue i had was i need 3 swip cards to make sure that one would work in the elevator and parking garage was a little frustrating that sometimes the cards worked and sometimes they did not
October 4, 2013
Rated 3 out of 5 by rachelmerit Some good, some bad.
The Good-- Rooms, Pool bar, Fitness Center, Lobby Bar.
The Bad--wake up call at 5am that was not asked for, 3rd party in charge of garage and not communication between hotel, and downtown Phoenix is like a ghost town!
January 24, 2013
Rated 5 out of 5 by Guestalpha Very comfortable and luxorious hotel stay
Nice gym. I wished the pool was heated for this time of year though.
May 11, 2014
Rated 5 out of 5 by Carl77 Wonderful Experience.
Great Convenient Location. Wonderful Restaurant with attentive service and delicious creative cuisine. Hotel staff helpful and informative. I'm looking forward to another stay when I want to enjoy an event in Phoenix.
January 1, 2013
Rated 5 out of 5 by maggiesmom convention stay
I was in phoenix for a convention & stayed at the Sheraton Downtown. I had a very enjoyable stay. Staff was courteous & helpful. Great room service which I rarely use at other hotels. Overall an excellent experience.
July 17, 2013
Rated 3 out of 5 by Mkacrim Great location
The security was good and the bell service was fantastic. The location is ideal for baseball games, within walking distance. The staff was able to recommend safe and reasonably priced transportation and great dining.
June 30, 2012
Rated 3 out of 5 by loyalty2012 Less than ideal
As a loyal SPG member, I was surprised to have been placed in below than average room. The long linear building has all of its rooms facing either the north or south mountains with large windows facing these views. The corner rooms have 3'x4' windows that face the east and west. I was placed in one of these less than standard rooms which was at the very end of a very long corridor. The room was claustrophobic. It had more furniture than necessary which to me was compensation for a not so great room. I was booked for 3 nights but decided not to make an issue of it. On the last night, I returned late to the room after a very long day to find that it wasn't even made up by the housekeeping. It was the tipping point. I met with the night manager regarding these points which took him aback. He did his best to compensate for the underwhelming visit but the best he could do was a complimentary pass to the SPG Club for the morning. As a recommendation, SPG members should be presented with the options of the ideal rooms available - view, proximity to elevators and floor level.
December 20, 2012
Rated 4 out of 5 by gymmom13 great stay, but shower did not work
All was wonderful, but the shower knob did not work, and we all had to take baths! It was only one night, and I did not want to hassle with waiting for somebody to fix shower when kids had to clean up and go to bed.
February 18, 2013
Rated 5 out of 5 by Patti533 Very courteous
You outdid yourselves! Very nice acomodatins, and clean!!! Loved the free water in the room! Lobby area with bar right there was very friendly and beautifully designed with the orchids, etc.
Love the gift shop too!
August 16, 2012
Rated 5 out of 5 by Jrolanda Quality Service from check in to check out
Arriving at 11:45 in the morning my room was ready and I just dropped my bags off and went to conference. Love the option of gaining points by not using daily room service. For 2 days I can keep my room clean.
December 16, 2013
Rated 4 out of 5 by evapaty Proximity to Downtown
Staff was extremely friendly and attentive to our needs. Room was cozy and very comfortable. Toiletries in the restroom were pretty basic with nothing special ie aromatherapy, cotton swabs, showercap, etc.
January 2, 2014
Rated 5 out of 5 by Seand60 Close to ASU
Happy to return for graduation
May 16, 2014
Rated 5 out of 5 by BG52 customer service
This hotel was very clean, convevnient and has easy access to public transportation.The pool was well maintained. Our host(Karla) was the most knowledgable and friendliest of any Sheraton that I have been to.
September 27, 2012