Rated 5 out of 5 by Andy1604 Great Staff
It didn't matter what I needed, the staff from the check-in to house keeping was great.
January 26, 2013
Rated 1 out of 5 by Bear123456789 Wouldn't stay here again
Confusing set up and unhelpful staff
February 9, 2014
Rated 5 out of 5 by PeterPhoenix Awesome location and service
This hotel is very nice, attentive staff with excellent customer service.
December 16, 2013
Rated 1 out of 5 by Karen21 This hotel has the stuff
The room was very clean, and the beds soooooo comfortable. Excellent customer service.
February 17, 2013
Rated 1 out of 5 by LPG3 Great Experience
Great location, wonderful staff and a very nice hotel. Clean, spacious and convenient.
October 15, 2012
Rated 5 out of 5 by bakyaz88 Excellent place to stay
Found this hotel a fabulous place to attend a conference, as well as a place to stay,
August 31, 2012
Rated 4 out of 5 by bp333 No access
As an SPG gold member I thought I would have access to the club lounge but I did not.
January 29, 2013
Rated 5 out of 5 by drobertson926 Excellent staff and location
Loved the room, view, staff, bed........everything! Would love to stay again.
November 12, 2013
Rated 5 out of 5 Nice Employees
The Hotel had staff available for any questions that might arise during check in.
May 24, 2013
Rated 4 out of 5 Beautiful hotel and will return soon
Stayed at your hotel from March 6 through March 9 for the Society for American Baseball Research Analytics Conference. The hotel was beautiful and I'm so glad SABR chose Sheraton Downtown Phoenix as the host of the conference. The location was perfect and in the heart of Phoenix. Service was great from my late night check in to Room Service to Check out. I was so excited to see that the hotel provided MLB Network on the television service. Not too many hotels will show that specific channel. I felt very safe as far as the security of the hotel. Inserting a room key in the elevator in order to elevate to the specific floor was a little annoying, but it ensured my safety.
The only small complaints I had was that the kitchen ran out of burger patties late night and the internet pricing was rather high. ~$14.95? for 24 hour internet service? No, I won't pay for that. I've been to a resort in which the internet was complimentary then you had 3 other options if you want higher internet connections. In LA this weekend I paid $23 for 3 days service of internet in the room. I think internet pricing is high at your property. Other than that, it's a great place to stay and I will be returning very soon. Thanks!
March 12, 2013
Rated 4 out of 5 by LES1020 great food, ok service
the restaraunt is wonderful, the front desk was great. cleaning staff just ok.
May 29, 2012
Rated 4 out of 5 by Iowa66 This hotel had very helpful and friendly staff!
I enjoyed my stay and had no issues with this hotel. Very nice staff.
November 25, 2013
Rated 5 out of 5 by Rowbear97 Conference Location
This hotel may not be the closest to a convention center but it was the best.
October 5, 2012
Rated 5 out of 5 by Tinamarie the hotel is great for everyone
the hotel is beautiful and the rooms make you feel like you are at home!
October 22, 2013
Rated 5 out of 5 by Terico Great Time in Phoenix
Great Hotel...would stay here again and again!!
January 16, 2014
Rated 5 out of 5 by Gemini14 Very relaxing
We had a great time. Everyone at the hotel were very helpful & very nice.
September 27, 2013
Rated 4 out of 5 by Whyneeded cold
Hotel was cold in all locations except room where turned off the thermostat
August 29, 2012
Rated 4 out of 5 by Jimmyg27 Concert stay
Check in staff was excellent, they went out of their way to accomodate me.
July 12, 2013
Rated 3 out of 5 by Conway247 Not worth the $$$
At $250.00 a night I expected more. The bathroom lighting is horrendous!
March 8, 2013
Rated 5 out of 5 by coco Dance fun
Warm. friendly help. needed pillows at 2am, less than 6min to receive.
April 8, 2013
Rated 5 out of 5 by Beth13 Fabulous Suite!
Our room was beautiful and well maintained. Very comfortable as well!
August 15, 2012
Rated 5 out of 5 by Lou2013 Great place to stay
We enjoyed our stay. The room was very clean and staff accomodating.
February 28, 2013
Rated 5 out of 5 This hotel is at the top on my least
Everything was beyond my expectations.
January 16, 2014
Rated 4 out of 5 by PhoenixFun2 Great Hotel
I will be returning for a pleasure trip.
January 13, 2014
Rated 4 out of 5 by subfxr54 Parking/ valet
Valet parking is very high. Understand for public but your guests?
July 20, 2013
Rated 5 out of 5 by Shravan Great Location. Cozy Environment. Close to Business.
Excellent location proximity to all Phoenix downtown has to offer.
September 9, 2012
Rated 5 out of 5 by BusinessTraveler Lively, bright and great hospitaltiy
Excellent service and energized atmosphere. Impeccable hospitality
March 21, 2013
Rated 5 out of 5 by BECOOL1973 Location was great
Enjoyed the view and hotel was close to my meeting place.
November 22, 2013
Rated 4 out of 5 by joe56567867 Hotel was okay
Hotel's meeting space looked nice but lacked function and flow.
February 27, 2013
Rated 4 out of 5 by EldrickPei nice but a little expensive
The overall condition is good, but it is a little expensive.
August 8, 2012