Rated 4 out of 5 by Alaska14 Great location, bar service needs improving
This hotel is clean and comfortable in an excellent downtown location.
I have stayed here before and will stay again.
This visit however I had a negative experience in the lobby bar. In the evening the bar and seating were very crowded, this was not the problem however. My friend wanted a glass of wine and we did not know what wines were available by the glass. Since the staff was very busy I saw what looked like a stack of wine menus in the service area at the end of the bar, so I went to retrieve one. As I made my way there, barely two steps, a very curt young female server stormed in behind me and asked if she could help me. I indicated that I was looking for a wine menu. She told me that the wine menus were brown and that they were located on each table. The stack of what appeared to be wine menus, which were actually guest checks, were also brown and look similar to the wine lists, at first glance. As I mentioned, the bar was very full and I did not feel comfortable reaching over people that I did not know in order to retrieve a wine list. I felt the server was very rude and definitely put me in my place. I have managed restaurants, bars and hotels for over 20 years, so I understand not wanting guests to be in the service area, but she could have definitely handled this differently. Instead of offering to locate a wine list for us, she just pointed out to the very full bar seating area. I specifically asked if we should just get one from a table and she confirmed that is what she intended for us to do.
We ended up waiting at the bar for a bartender to help us and he was able to provide a wine list so that we could make a decision.
March 28, 2014
Rated 5 out of 5 by Baseballfan 2nd night this month.
Everything was excellent for the 2nd night this month.
July 27, 2013
Rated 5 out of 5 by dag76 Great Hotel
The staff was very professional the room was amazing.
September 23, 2012
Rated 5 out of 5 by Joe789 Happy hour
Great happy hour prices on food and drink in the bar.
January 28, 2013
Rated 4 out of 5 Nice Place
Nice place, great location, but the rooms are small.
October 23, 2012
Rated 5 out of 5 by MJ39 Won't stay anywhere else in Phoenix!
Friendliest staff! Loved the little welcome yummy!!
February 1, 2013
Rated 5 out of 5 by Lupita Beautiful room
the rooms were well kept and meet my expectations.
August 24, 2012
Rated 4 out of 5 by bobtway Staff
Incredibly accommodating, from day one to day five
October 14, 2012
Rated 5 out of 5 Terrific
Beautiful, quiet, friendly & everything I needed!
June 20, 2013
Rated 5 out of 5 by AV12 Super Cool
Modern and welcoming with a rockin' bar scene!
April 11, 2013
Rated 5 out of 5 by JJS12 One of the nicest hotels.
I found this hotel to be great in all areas.
August 19, 2012
Rated 5 out of 5 by Nstamper Great Escape
I did not visit the spa or fitness center.
May 13, 2013
Rated 5 out of 5 This hotel has great poolbar
I loved the gym and pool at the 4th floor
July 1, 2013
Rated 3 out of 5 by Asim Not worth the price
too expensive for the facilities provided
May 1, 2013
Rated 5 out of 5 by Sally Great value for price
Enjoyed my stay - staff was very helpful!
February 12, 2013
Rated 5 out of 5 by elle Stellar service
Excellent service from all staff members.
February 22, 2013
Rated 2 out of 5 by 13579 no hot water
no hot water in shower. A/C unit noisy
August 28, 2013
Rated 4 out of 5 by kindah guest
I would have liked more drawer space.
August 29, 2013
Rated 4 out of 5 by Carter very clean
definitly recommend, excellent location
August 27, 2012
Rated 5 out of 5 by RJG59 Great Staff
Staff is exceptional! Very clean hotel.
January 8, 2013
Rated 5 out of 5 by Houstontraveler13 excellent
very good experience, no complains
September 30, 2013
Rated 4 out of 5 by Heyjude625 Check in
Did not acknowledge my platinum status
December 10, 2012
Rated 5 out of 5 This hotel has a great location
very nice hotel with warm atmosphere !
December 19, 2012
Rated 4 out of 5 by rafael a greta place to stay
As always a grett hotel and location.
August 14, 2012
Rated 5 out of 5 by KnightoftheWord Phoenix in the Spring
Fabulous facility and great location
March 29, 2013
Rated 4 out of 5 by Helena teabags
Excellent hotel, but only teabags!
March 25, 2013
Rated 4 out of 5 by Pjwright pjw
great hotel and very accommodating
August 29, 2012
Rated 5 out of 5 by shore Exceptional comfort
Super comfy bed and GREAT shower!
September 17, 2012
Rated 5 out of 5 by russ2012 friendly staff
work hard to meet your every need
September 25, 2012
Rated 4 out of 5 by Patrick23 Business trip
Business trip to Phoenix.
October 18, 2013