Sheraton Phoenix Downtown Hotel

  • 340 North 3rd Street
  • Phoenix,
  • Arizona
  • 85004
  • USA
  • Landkarte

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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 4.2 out of 5 by 629 reviewers.
Rated 5 out of 5 by Great Hotel The staff was very professional the room was amazing. September 23, 2012
Rated 4 out of 5 by Great hotel minus the hair. I found the hotel to be exceptional in therms of the room, amenities, and the location. The atmosphere was great. My only negative comment was that on my first night, I found long blond strands of hair in the bathroom in the cup holder, on the side of the shower wall, and on the tub ledge. I have short black hair. After housekeeping and a supervisor came up to remove the hair, I found another strand on the floor by the toilet. One would think that with over 500 Environmental Service Professionals staying at the hotel for their annual conference, extra attention to cleanliness would have been the rule. September 23, 2012
Rated 5 out of 5 by Not interested Why I am REQUIRED to do this. All I want is to rate my experience which I did as excellent September 23, 2012
Rated 5 out of 5 by This is a nice hotel Comfortable, very clean and really nice people. I got the feeling that they would do whatever it takes to get something done ! September 22, 2012
Rated 5 out of 5 by Nice facility Enjoyed my stay. Small but very comfortable rooms. Front desk staff directed me to a nearby rental car agency after my reservation was cancelled at the airport. The only problem I had was at check out. They tried to charge me three nights for a roll away cot that I had one night. The error was fixed. I also was dissapointed when I was charged a significant fee for internet use. And, I overheard another guest checking in who was told they would be receiving complimentary internet use. Most hotels now offer complimentary internet use. September 21, 2012
Rated 3 out of 5 Disappointed with SPG benfits and "green program" I was initally disappointed that free in-room wi-fi was not included for SPG members. (And that it was $14.95 per 24 hours.) Most hotel affinity programs now offer this option. The green program is one I support however, when it was explained to me I was told that I could request towels and a linen change part way through my stay since I was there 7 nights. (Note: They said 7 nights at chek-in but when I checked out on the last day of the conference I was told my reservation for was 8 nghts and I was charged a $20 early check out fee!!!! The day I asked for new towels I called at 7:00 am and when I returned to my room at 5:30 pm to take a shower - no towels. I had to call a second time to get them. One morning I clumsily spilled a cup of coffee on the bed linens. I called and asked to have them changed, was told yes and they asked what time. I repsonded I would be out until 1:30. Fine. I returned at 1:30 to a phone message saying that they could not change my sheets because I had opted for the green program. I explained the situation and agreed to turn in oine of my vouchers, again, was told it would happen. I returned at 9:30 that night exhausted and no clean sheets. I called again and was told it was not possible to change the sheets that late at night but they would do it in the morning. I was checking out the next morning so there was no satisfactroy conlcusion of the issue. I felt the green program was really about just plain being cheap. September 18, 2012
Rated 4 out of 5 by visit to phoenix..conference Green approach good. received bonus points. On club floor but not allowed into club room for breafast and snacks etc September 18, 2012
Rated 5 out of 5 by Exceptional comfort Super comfy bed and GREAT shower! September 17, 2012
Rated 4 out of 5 The bathroom experience Overall the hotel was great except for the very poor lighting over the sink in the bathroom. I found it difficult to shave an unlit face. The bathroom amminity service was needs improvement. Three days after check in, I was supplied with mouthwash, shower gell and lotion. Shampoo & conditioner were OK. September 17, 2012
Rated 5 out of 5 by Beautiful hotel in a great location Location, Location, Location. Perfect hotel for anyone attending an event in downtown Phoenix September 17, 2012
Rated 3 out of 5 by Staff Despite giving feedback that service did not meet expectations, no change was made. My room service was late, cold and portions inedible. When I called to explain, response was let me look into that ... The clerk who checked me out of the hotel was not friendly. Even when I pointed this out, she did not acknowledge statement. September 17, 2012
Rated 5 out of 5 by hotel service I was impressed when one of the desk staff escorted me to the Starbucks area when I was looking for a computer to print something. He took the time to explain details of logging on, etc and was very courteous. In my room, I was surprised to find an old flyer from a local attraction partially sticking out from under the bed. Evidently it was missed after the last guest checked out. September 17, 2012
Rated 3 out of 5 by Freezing in Phoenix There were only two room temps, freezing and hot with no air. The beds needed replacing. The one I was sleeping in was tilted just enough to interupt a good nights sleep. Room service, the restaurants and staff were great. September 16, 2012
Rated 5 out of 5 by This hotel has the most friendly staff and always will to help. All staff spoke in passing. Great service. Food was always fantastic. Room service was delvered quickly and food and service and commincation with the ordering was the best ever. Everyone always willing to help and take the time to be very nice and helpful. Great job to all staff, it was greatly appreciated. September 13, 2012
Rated 5 out of 5 by Great service! I was very impressed with the staff attentiveness to me while I stayed there. Very accommodating and friendly. Excellent stay. September 12, 2012
Rated 5 out of 5 by Great Location. Cozy Environment. Close to Business. Excellent location proximity to all Phoenix downtown has to offer. September 9, 2012
Rated 5 out of 5 by Awesome Loved this Sheraton. Everything within walking distance, most comfortable beds, and club lounge food and staff were awesome!!! September 6, 2012
Rated 5 out of 5 by Excellent place to stay Found this hotel a fabulous place to attend a conference, as well as a place to stay, August 31, 2012
Rated 4 out of 5 by pjw great hotel and very accommodating August 29, 2012
Rated 4 out of 5 by cold Hotel was cold in all locations except room where turned off the thermostat August 29, 2012
Rated 4 out of 5 by very clean definitly recommend, excellent location August 27, 2012
Rated 3 out of 5 by Not a comfortable stay Original reservation was lost, I was quoted three different rates during last minute reservations. Room was not clean. August 24, 2012
Rated 5 out of 5 by Beautiful room the rooms were well kept and meet my expectations. August 24, 2012
Rated 5 out of 5 by WOW! Excellent Digs!! The Sheraton Phoenix Downtown Hotel is a very elegant place to stay. Everyone is so friendly, the food is delicious and the rooms are wonderful. If you want to be pampered, this is the place to stay. I plan on returning soon. August 24, 2012
Rated 5 out of 5 by location This hotel is located right across the street from the Arizona Center! You can walk to the Convention Center as well. August 23, 2012
Rated 3 out of 5 by this was a very nice hotel for me for the kind of hotel ,there very ship charge for a bottle of water internet way to expensive ,one of the person in my room used a bottle of water they almost call the police for it,because my credit card was not on file plus charge me 4 dollars for a bottle of water August 23, 2012
Rated 5 out of 5 by Theh otel had a luxurious rooms! The staff was professional and attentive. The hotel was clean and the rooms were very comfortable. It is convenient to the airport and downtown. August 22, 2012
Rated 5 out of 5 by One of the nicest hotels. I found this hotel to be great in all areas. August 19, 2012
Rated 4 out of 5 by Nice gym and refreshing pool They had the biggest cleanest gym in any hotel I've stayed at in this room category. The pool was much appreciated during my stay when it was 114 degrees. the food at district was not great. I would avoid and find food at any of the outside restaurants that are very walk able. August 19, 2012
Rated 4 out of 5 by This hotel makes me feel welcomed Felt very comfortable there. It's my second visit. Enjoy the lobby in the evening, great gym and overall clean and friendly environment August 16, 2012
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