Rated 4 out of 5 by Momandboys Nice but
The club level room was luxurious enough and the service in the club room was great. I really liked the location and the bar was great for appetizers and a relaxing drink. We chose this hotel because they said they had a heated pool. I even called before I made the reservation to confirm that we could swim in December. The hot tub was not hot. We called and they said a technician would take a look at it but no one arrived. The pool was just ok for the kids. Also, I honored their request to decline housekeeping in exhange for points. I left the cards in the room when I checked out. I called a couple hours later and they said it was too late. I left a message for the manager to call me to see if there was anything he could do but I never received a return call. This ended the stay on a bad note. Overall I would stay here again.
January 11, 2014
Rated 4 out of 5 by PhoenixRising Disappointed from First Timer to Phoenix
Disappointed in the breakfast meal -- no alternative was provided for those who don't eat pork or pork-leaden food. Also, disappointed in the hotel not providing a spa given the size and location of the hotel. I was given a handicap room, when I am not handicapped, and when showering, had to use my towels on the floor to prevent slipping on the wet floor. Really for a Sheraton, i was not expecting this lack of responsivenss to such details.
May 16, 2014
Rated 5 out of 5 by Norma58 June 21st First Day of Summer
The hotel room and hotel itself was very comfortable. The only problem we had which was time consuming and a hassle was the parking. I was told my room card keys was what we needed to use to come in and out of the parking lot. They didn't work so we got them replaced, those didn't work either so I had to go back and forth with the hotel parking lot personnel to help us to finally leave the parking lot.
June 23, 2014
Rated 4 out of 5 by ConferenceTraveler89 Good Location - but pricey and food was average
Location, room and conference meetings rooms were great. Food was disappointing. Lunch for conference was the same every day and breakfast was disappointing, only offering bagels and donuts, no healthy option (juice or fruit). Two issues with navigation within the hotel: there was no map provided in the room of the facility and channel 2 was never updated to the events going on each day. It took me a little while to get my bearings.
May 19, 2014
Rated 5 out of 5 by jdeale Fantastic Team!
I thoroughly enjoyed staying at this property, The staff was beyond wonderful and the food and beverage teams out did themselves! Thanking for hosting us for the conference it was amazing.
August 11, 2014
Rated 4 out of 5 by Joey51 Internet
The hotel is very comfortable and the staff are very professional. My only complaint is that the hotel does not provide complementary internet access in guest rooms, and the charge for internet access is excessive. For me, complementary internet access is an important factor I take into account in deciding where to stay. In this case, my company made the reservations. Next time I go to Phoenix, I will look for a hotel with complementary internet access.
October 13, 2012
Rated 2 out of 5 by Suraj65 SPG memnership not recognised
Was given a room on a floor that I am sure is not for SPG members. Room had a small window facing the back street. Bathrooms had basic facilities - no bath gels just a basic soap!
Then there is the new green program where clients could voluntarily forgo housekeeping for a $5 voucher per night. But with this clients also forgo complimentary water, and replacement of bathroom products and coffee in the room so really you spend more than the $5 you save!
May 22, 2013
Rated 5 out of 5 by BillB33 Exceeded my Expectations!
From the minute I walked into the hotel and on my departure the staff was incredible. All dpeartment team members made eye contact and addressed me by my name. Very clean and well-kept hotel!
August 9, 2014
Rated 5 out of 5 by jj1969 Big hotel with a small hotel heart
I stay at this hotel every time I'm in Phoenix and I stay in 25+ different hotels a year. This hotel continues to be one of my favorites because it feels intimate even though it's a large hotel. Rooms are very well kept, clean, and modern. Internet connection speeds throughout the hotel are super fast with a stable connection. Fitness area is bright and all the machines are always in proper working condition. Finally, the staff is personable. All the way from the valet department to the front desk staff that always steps out from behind the desk to present keys, greet, etc., to the lounge and District staff that is always conversant and efficient. Did I forget the food? The bacon wrapped dates and shrimp tacos are delicious. District is by far the best dining option downtown and in the Phoenix heat it's best to be near a good restaurant.
June 5, 2012
Rated 5 out of 5 by Nothingfancy Anonymous
Excellent location to the airport and downtown Phoenix. The staff was very helpful.
August 16, 2014
Rated 5 out of 5 by anitfw wonderful expereince
The hotel has elegant detail, the restaurant has delicious and imaginative cuisine - some ingredients are actually grown on a rooftop herb garden across from a beautiful outdoor pool perfect for an evening swim and the staff was incredibly helpful.
August 2, 2014
Rated 4 out of 5 by Rotttot Disappointing with wi-fi
In this day in age, technology is a driving force and you can pretty much go anywhere and have free access to the Internet but not at the Sheraton. For the price of the room, parking fees, I feel that a business trip/conference held at this facility you should not have to pay for Internet. It was very disappointing to pay Internet but next door at Hooter it's free! If I wasn't conducting business and it was pleasure I wouldn't have mind so much.
October 19, 2012
Rated 2 out of 5 by pegg2002 Over rated and really needs help.
The staff was friendly but my toilet clogged up and my tub would not drain. Asked for the toilet to be fixed and the guy came with a stopper in a plastic bag, fixed the toilet but left the liquid mess. I took a shower and the tub took over an hour to drain.
I ordered room service and the food was almost inedible and over priced. I also had to go downstairs to use the internet even though I paid $14.95 because the wireless reception was so poor.
July 21, 2012
Rated 4 out of 5 by BeachyCal Great location, great staff!
I had a comfortable stay at this Sheraton, although I did let them know that the wifi connection in my room was not good. They were already aware of the issue and have had a plan in place to possibly fix this problem. Hopefully, they can figure it out and fix it. :)
July 28, 2014
Rated 4 out of 5 by JohnPlayer Great sleep. Avoid room service
The bed was very comfortable. The place looked clean. The workout room was huge with a great selection of equipment. You can get 'green' coupons for skipping room cleaning. A 5 dollar value for each day. Cannot be used at the cafe or store. We did use it for room service but the food was terrible and not cooked to order. We asked for a pizza cooked well. We received a piece of bread with melted cheese on top.
May 27, 2014
Rated 4 out of 5 by pikejo Good place to stay
I have stayed at this hotel for most of February. The rooms are comfortable and the fitness center is very good. My only recommendation is the staff apparently has no visibility into how long I have stayed or the fact I have many future stays booked. I would think the manager would be keenly interested in someone like myself that is a frequent guest. The restaurant staff has started to remember me and now acknowledges me in the mornings.
February 28, 2012
Rated 4 out of 5 by MsNABA Dinner served by Matt C
On June 16th we had the pleasure of dining in the restaurant. Our sever for the evening was Matt C. We found his knowledge of the menu, patience with taking our orders, (we were preoccupied with catching up and not much with our dinner selection) his suggestions and engaging personality made our dining experience a pleasure. Matt provided excellent client service and we wanted to acknowledge that he served us with distinction. Thank you
June 30, 2012
Rated 4 out of 5 by Businessman1 Nice stay
Room was great. Clean and very comfortable. The staff was very helpful if I had any questions. The common areas such as the lobby lounge were comfortable and well appointed. They were conducive to a relaxed, casual atmosphere. As I was there on business all of my meals and activities were away from the hotel and also could not take advantage of other amenities such as the pool, spa or fitness center. Overall was a very nice experience.
October 17, 2012
Rated 5 out of 5 by MBA0824 This hotel has great features.
Located in close proximity to the airport. Bar and lounge was comfortable and inviting with TV's to watch sports and socialize. Located near several restaurants and a movie theater just across the street! Conference rooms were set up nicely. Gift Shop had a nice selection of souvenirs and snacks. Staff was very friendly. I would definitely recommend this hotel!
June 30, 2014
Rated 3 out of 5 by Buffy59 Meeting all customers preferences
A group of men in our party were asked to leave the very far end of pool where they were smoking cigars in celebration. Asked to go to the Valet parking lot.....not good atmosphere I must add, but when they got to the "designated" smoking area....there were not enough chairs....only 4 I believe and the table had the same sticky spill on it for days. If allowed to stay on 4th floor pool level...cocktails would have been purchased also.
April 29, 2013
Rated 5 out of 5 by Lola1257 Excellent Meeting
The team did an extraordinary job of delivering a meeting that exceeded expectations. The staff is dedicated, hardworking and creative.
August 9, 2014
Rated 3 out of 5 by dianemar hotel stay
i was here on a hot rate because my daughter works for westin....little disappointed in two things..the housekeeping was not the best, wet washcloths left in shower , wet towel left on floor. Had breakfast at the resturant downstairs and the waitress was extremely rude when I handed her the 50% offf coupon I get, she rudely said why didnt I hand it to her prior to getting the check and was really mad!! Ughh ruined the morning!
March 5, 2014
Rated 3 out of 5 by mary10 Hotel needs to pay attention to guests
Room was not cleaned and when I called down to inquire, I was told that they didn't know but that they would send someone at that time (8:30pm) if I wanted. It was too late to start waiting for someone to come up. Also, I went down the night before my check out to make sure everything was done and I wouldn't have to stop at the desk in the morning and it was not taken care of in addition to charges that were incorrect on my bill.
January 30, 2013
Rated 5 out of 5 by mnaff53 Great banquet facilities
Very nice property. All the receptions, breakouts, etc were very well thought out and done
August 11, 2014
Rated 5 out of 5 by Maurcon my recent stay
Everything, from the booking process to the amenity and the stay in general was perfect.
August 11, 2014
Rated 5 out of 5 by Jo14 The staff is outstanding
We ate several meals in the restaurant and the food was delicious and the presentation was lovely. All the wait staff worked really hard as it was very busy at meal time. The young man behind the bar during the day was excellent and everyone working during the dinner hour was great.
The lobby was always spotless and tidy. The washrooms on the second and third floors where all the functions took place were spotless all the time.
December 10, 2013
Rated 3 out of 5 by Stevenjude Sheraton dowtown Phoenix
Bathroom had hair on floor and in shower upon my arrival.
Pool was scenic and quiet, but had a bandaid inside.
August 9, 2014
Rated 5 out of 5 by Terri Excellent customer service
The purpose of this review is to recognize and acknowledge the excellent customer service that I received from a housekeeper named 'Ban'. She was the happiest and most helpful hotel employee I have ever met. The Sheraton should recognize her excellence as being a unique and beautiful attribute. Ban obviously loves her job and I would go back to the Phoenix downtown Sheraton and stay in room # 2210 again just to visit with her.
May 8, 2013
Rated 4 out of 5 by AB56 Enjoyable Stay
Sheraton had the least expensive rates for the downtown area. We spent the night for pleasure. The room was nice, we had to pay $17 for parking (feel it should have come with the room), and the bar/restaurant were a bit pricey. However, if you did not want to pay the price to eat and drink at the Sheraton, less pricey restaurants and bars are within walking distance. All in all, a nice stay in the downtown Phoenix area.
March 23, 2014
Rated 4 out of 5 by John Stay
The hotel is very nice and the people are very nice. Problems:
1. Better food is needed in the Club
2. No car rental service - a must for the location
3. Location, Location, Location. I would not recommend to any one that they have a meeting at the convention center. There is absolutely nothing around it. $50.00 cab fare to a good restaurant. No shopping. It is truly sad that you have invested so much in such a poor location.
May 6, 2013