Rated 4.2 out of 5 by 287
reviewers.
Rated 4 out of 5 Enjoyed My Stay
While in Phoenix for a convention, I stayed at the Sheraton Downtown. The registration staff were very nice and got me into my room without a wait (even though I checked in early). I really liked that they offered an incentive to select "Green Choice" and not receive fresh towels and sheets everyday. When you selected this option, you would get either a $5 coupon or 500 points to your SPG account per day. I thought this was a very smart way to save resources while offering the guest something as well.
The only problem I had, was the hallway leading to my room was excessively cold. The temp in my room was comfortable, but the hallway was like an icebox.
May 7, 2013
Rated 3 out of 5 by Sarah44 unhappy with service
This room although quite small had nicely appointed features. However, the room was still not cleaned after we had been out all day and needed to get ready to go to a wedding. Then when we asked for service, they just rushed in and did only the most superficial service and did not even clean the coffee maker or add new creamer or sugar for us to use in the next morning, they also did not get us a clean rug for the bathroom. For this price in a downtown area, I would expect better.
May 13, 2013
Rated 5 out of 5 by Nstamper Great Escape
I did not visit the spa or fitness center.
May 13, 2013
Rated 5 out of 5 by Terri Excellent customer service
The purpose of this review is to recognize and acknowledge the excellent customer service that I received from a housekeeper named 'Ban'. She was the happiest and most helpful hotel employee I have ever met. The Sheraton should recognize her excellence as being a unique and beautiful attribute. Ban obviously loves her job and I would go back to the Phoenix downtown Sheraton and stay in room # 2210 again just to visit with her.
May 8, 2013
Rated 4 out of 5 by John Stay
The hotel is very nice and the people are very nice. Problems:
1. Better food is needed in the Club
2. No car rental service - a must for the location
3. Location, Location, Location. I would not recommend to any one that they have a meeting at the convention center. There is absolutely nothing around it. $50.00 cab fare to a good restaurant. No shopping. It is truly sad that you have invested so much in such a poor location.
May 6, 2013
Rated 5 out of 5 by Kianatalie close to convention center/great staff
It's the usual upscale Sheraton- very clean and comfy. beds are really plush. the main features that are great about it are the staff-universally from front staff to bell hop to random cleaning crew- all exceptionally friendly and helpful. starbux in lobby- big plus, and the restaurant district is actually reasonable (went for lunch) and tasty! walking distance to conv. center.
May 6, 2013
Rated 1 out of 5 by otis minimalist facility, rude, unhelpful staff
Every aspect of this hotel was designed to maximize profit at the expense of guest comfort. The rooms were tiny, minimal storage space, scenic views of parking structures, outrageous surcharge for wifi. The front desk staff was overtly rude and unhelpful. They perceive guests as an annoyance. I can't imagine how bad it would have been if I wasn't a Starwood Preferred Guest .
May 2, 2013
Rated 3 out of 5 by longvue Where were the front desk staff?
Reasonable hotel though no in-room minibars, which is a big plus for business travelers. The check in and out experiences were terrible- long lines, few staff who on occasion had long chats about nothing related to the hotel (easily overheard by many people waiting in the long line). Some front desk staff were simply rude when asked a question born of the long lines.
May 2, 2013