Rated 5 out of 5 by B0107 Perfect hotel
This is a great hotel. It is close to everything. The bed was fabulous, the room very clean and the District restaurant was great - definitely recommend the hamburger!
October 18, 2012
Rated 5 out of 5 by Fawn A Phoenix Best!
Truly this was one of the nicest, cleanest, convenient hotels we have ever visited. The staff was professional and friendly - hats off to making our stay comfortable!
June 30, 2013
Rated 5 out of 5 by meagherman Great service
The staff helped with a lost credit card and then even offered me water while I was waiting! There was always a person standing in the lobby with a greeting.
October 29, 2012
Rated 5 out of 5 by mysterE Great stay in downtown Phoenix
My company's holiday party was held downtown and we negotiated a group rate. The accomodations were top notch and the staff made us feel very welcome.
December 11, 2012
Rated 5 out of 5 by ScottOtto89 Hotel met my needs
Very clean. Superb location. Staff was outstanding. Room was perfect. High floor...very quiet. Just what I needed. No complaints. Way to go.
October 13, 2012
Rated 5 out of 5 by MinnesotaTraveler Excellent Downtown Hotel
If you're staying in downtown Phoenix, this is a great choice. Clean, quiet, modern. It has everything you need. Attentive staff too.
November 23, 2012
Rated 5 out of 5 by willijo1 Loved the restaurant food
The hotel restaurant had perhaps the best selection and presentation of lunch that I have ever experienced in a hotel restaurant.
November 1, 2012
Rated 5 out of 5 by Gypsy62 Good location
The hotel is in downtown Phoenix and most anything you need is within walking distance.
Staff was helpful and friendly.
August 29, 2013
Rated 5 out of 5 by Mongomark My room was comfortable
The layout and quality of the bed and chair were great for relaxing. The room service burger was excellent.
December 11, 2012
Rated 5 out of 5 by MG14 Well Done
The Phoenix Sheraton Downtown is great example of what the new Sheraton is. Try it.
April 10, 2014
Rated 5 out of 5 by jeffcostco62 Regional Manager
Normally don't tay in a Sheraton. Very pleased and imparessed. Sheraton is now on my list, at the top
December 14, 2012
Rated 5 out of 5 by Isaemployee Beautiful hotel with friendly staff
This resort has always been very accomodating for conferences and meets our needs every time.
October 7, 2013
Rated 5 out of 5 by lorelei Exceptional Staff
This hotel is tops in service...I mean way over the top. You will feel pampered and special
August 28, 2013
Rated 5 out of 5 by Eyeguy hot tub needed cleaning
Overall found the hotel lovely. Pool was to cold and hot tub needed cleaning, vacuuming.
November 1, 2012
Rated 5 out of 5 by EdG1 Phoenix Comicon
Great location to attend this event. Close but not crowded with conventioneers
May 27, 2013
Rated 5 out of 5 by SIXPI73 CONFERENCE ATTENDEE
MY ROOM WAS TOO NEAR THE COKE AND ICE MACHINES AND TO THE STAIRS...TOO NOISY
October 18, 2012
Rated 5 out of 5 by RCSPGguest Super Quality Stay
Great service and comfortable stay during our Univ of Phoenix team meeting
October 18, 2013
Rated 5 out of 5 by Travis06 Wonderful Hotel
This was one of the cleanest and friendliest hotels I have ever stayed in.
October 30, 2012
Rated 5 out of 5 by Joseph987 Comfortable
Excellent hotel with highest level of comfort for guests.
October 18, 2012
Rated 5 out of 5 Doctor
Excellent hotel, would stay there again in a heartbeat!
October 29, 2012
Rated 5 out of 5 by Jason12345 Great stay
Wonderful stay and very clean
October 18, 2012
Rated 5 out of 5 by Beany Bed
The bed was so comfortable!
November 21, 2012
Rated 5 out of 5 by 1Mother Wonderful Wonderful
I would recommend this hotel and would stay again. The staff was responsive, the hotel clean and the surrounding area peaceful and pretty. Across the street is a beautiful walking outdoor mall (mostly restaurants where you can eat outdoors in a beautiful setting.) The St. Mary's property is worth walking around. It was the respite I so desperately needed and the hotel provided that for me. Good Job. Great time of year to be in Pheonix!
November 12, 2014
Rated 5 out of 5 by Proverb28 Midwest Hospitality
This hotel was incredible. It is centrally located. There is a lot of stuff right within walking distance, including the light rail.
I was on the 25th floor with a stunning view.
The room was clean and very comfortable. The bed was awesome.
Customer service was so on point. I was there on a business trip. I needed some mints and asked one of the staffers if they knew where I could find some. He said the gift shop down stairs but did not think they were mints so much as candy. I said no thanks and went into my meeting. He came in and found me a few minutes later with exactly what i was looking for. When I go to Phoenix this is where I will be staying!
February 23, 2013
Rated 2 out of 5 by Steve72 Disappointing and Overpriced
Found multiple pieces of hair that were too long to be mine on the bedding and in the bathroom. My room was near the elevator and the electronic "ding" it made woke me several times during the night. The AC unit also made a loud "thumping" sound when it kicked on or off. I think the room service and the movies were overpriced (Man of Steel was $16.99). I've stayed at The Cosmopolitan in Las Vegas and thought the room service and mini bar charges were very reasonable, especially when compared to the Sheraton's prices. I don't mind an above average room charge, but once someone is staying at the hotel, don't nickel and dime them with overpriced amenities.
November 11, 2013
Rated 4 out of 5 Enjoyed My Stay
While in Phoenix for a convention, I stayed at the Sheraton Downtown. The registration staff were very nice and got me into my room without a wait (even though I checked in early). I really liked that they offered an incentive to select "Green Choice" and not receive fresh towels and sheets everyday. When you selected this option, you would get either a $5 coupon or 500 points to your SPG account per day. I thought this was a very smart way to save resources while offering the guest something as well.
The only problem I had, was the hallway leading to my room was excessively cold. The temp in my room was comfortable, but the hallway was like an icebox.
May 7, 2013
Rated 4 out of 5 by Thirsty5 $4 bottle of water
Be aware, not all the bottled water on the fridge is free. One is, but the other will cost you four bucks, and you might not find out until you check out. I would rather just have free bottled water sitting on top of the fridge (or in it), not one bottle of water that's free and another that costs four dollars. Labels or not, it's easy to miss.
November 12, 2014
Rated 3 out of 5 by conventionattendee2013 Phoenix Sheraton Review
The staff was very courteous and the bed in the room was extremely comfortable. A few teachable moments- when I arrived in the room, there was still trash in one container and it was full of beer bottles from the last guests. One evening I came back to my room to find my door ajar- even though the do not disturb tag was on the handle. My assumption is that there was a room drop item for the convention I was attending and the bellman didn't close the door. However, it should never have been entered due to the sign. And the last item was that the coffee supplies were not replenished one morning. There is no use in offering a coffee maker with out the supplies.
October 11, 2013
Rated 4 out of 5 by FrequentTraveler13 DOWNTOWN PHOENIX MASSIVE SPG HOTEL
I stayed at this MASSIVE SHERATON located in downtown PHOENIX for 2 nights as I had a meeting at the Phoenix Convention Center. This is a CONVENTION HOTEL and if there are conventions in downtown Phoenix then this hotel is packed to capacity.
TRANSPORTATION: After you land at Phoenix Sky Harbor International Airport (PHX), the quickest way to get to this hotel is via cab. For those members who like to use public transportation please follow the instructions below.
After you land at PHX you have to make your way to TERMINAL 4. Delta Airlines which participates in crossover rewards with SPG lands AT Terminal 3. From Terminal 3 you will have to take the Airport Terminal Shuttle BUS to Terminal 4. Once you enter Terminal 4 take the escalator up one floor and follow the signs for SKY TRAIN. Take the SKY TRAIN to the 44th street station. There is no fees to ride the SKY TRAIN. Once you get off the SKY TRAIN you will reach the 44th street station after a LONG walk. You will need a ticket to ride the LIGHT RAIL at the 44th street stations. The ticket machines and fares are very confusing to comprehend. I brought the FULL FARE for $2 and the machines don't always like credit or debit cards but they love CASH. The LIGHT RAIL runs EASTBOUND and WESTBOUND. Please read the instructions listed on the platform carefully otherwise instead of reaching downtown Phoenix you will reach TEMPE or MESA. Once you board the METRO LIGHT RAIL get off at CENTRAL AND VAN BUREN located in Downtown Phoenix. You have to walk one block to reach this Sheraton Phoenix Downtown Hotel.
HOTEL LOBBY: The lobby is MASSIVE and so is this hotel. There are two entrances to the lobby. A bar is located in the lobby with multiple sofas. The entry to DISTRICT restaurant is also located in the lobby.
CHECK IN PROCESS: My check in process was rather longish with FELISA and MANPREET. It took FELISA close to 30 minutes to complete the process and while she was checking me in without my knowledge she unassigned a SUITE that was booked for the night and placed me in a TRADITIONAL Sheraton room. At EVERY juncture of the check in process she had to consult with DUNCAN the manager. MANPREET was sweet and courteous enough to offer me water. FELISA did not appear to have any clue of what she was doing and her communication skills were marginal at best. She even made the wrong room keys, the ones without club access and MANPREET had to point it out to her. Finally she issued me the right keys. This was one of the longest check ins I have encountered during my SPG life. Multiple other hotel guest had lined up behind me and their check in was also delayed. Additional help at the front desk would have been helpful. Both FeLISA and MANPREET were overwhelmed. FeLISA, I understand that you work hard and I appreciate your efforts but job efficiency and excellent communication skills will help a lot in the hotel business.
ELEVATORS: Can be a challenge as this MASSIVE HOTEL has 30 floors and during rush times you may have to wait a while for the elevators to arrive.
ROOM: I reached my room on the 28th Floor and it turned out to be a traditional room whereas I had a confirmed suite. FELISA has spontaneously relocated me. I called guest services and spoke with GARY who was very courteous and assured me that he would get to the bottom of this situation. I was called by DUNCAN the front desk manager who informed me that I was relocated to a TRADITIONAL ROOM since the SUITE was not available for 2 nights. He informed me that he could place me back in a SUITE but the next day I would have to move to a Traditional room. I agreed. KEN the bellman brought new keys up yo my room and I moved to the 29th floor. DUNCAN was very courteous.
SHERATON SUITE: The suite was located on the 29th floor and it had a living room with a sofa, bedroom and 1.5 bathroom. The view was interesting from the 29th floor.
CLUB LOUNGE: It is located on the 28th floor but it can be a challenge if you take the elevators to go from the 29th to 28th floor. The elevators are SLOW.
The lounge is accessed by using special club access keys. The lounge is beautiful and has fantastic views of Phoenix. Breakfast was amazing and LINDA the lounge attendant was a pleasure to talk with. She was extremely courteous and sweet, not to mention hardworking. THANK YOU LINDA for everything that you do. I must also thank SPENCER and SAM for their lounge attendant services. SAM, I know that you were only covering a friend and you generally work in room service but you did an excellent job as a lounge attendant.
The variety of food in the club lounge is amazing and the lounge has a large TV and a computer that can be used by SPG members.
CHECK OUT: I must thank MARKIE AND NIKKI at the front desk for their services. MARKIE was very sweet and courteous and even extended my suite stay for an additional night. I am highly grateful and thankful for your help and sincere efforts MARKIE to make my stay comfortable.
OVERALL: Massive SPG downtown Phoenix hotel, convention center oriented, busy, buzzing with people and a fabulous club lounge.
RECOMMENDATIONS: Front desk ladies need some help and having more than only two check in staff members may help. Check in and work efficiency of some staff needs improvement long with sharpening of communication skills. Otherwise this is a great SPG choice for Downtown Phoenix stays.
March 7, 2014
Rated 5 out of 5 by Reminixpro1 incredible Club Lounge Staff
I am a Platinum member just relocating to Phoenix from DC -- I lived in this hotel for two weeks. The club lounge staff attendants are reason enough to stay at this property and are nothing less than incredible. For two straight weeks they made me (and other guests I observed) feel as if the lounge were our home away from home. The lounge is impeccable, food service top notch and they attend to your needs, refer to you by your name and are sincerely genunine and nice people. Lorena is PHENOMENAL!!! Thank you so much for everything !!
The Platinum amenity was peculiar (a box of spices??), no fruit dish, etc. Great staff all around, though. Hotel property itself is fantastic. Probably the best downtown hotel. Modern, clean and close to all the action.
October 15, 2014