Rated 5 out of 5 by GGAA Great Hotel
I love to extend my sincere thanks and appreciations to Byron at the front deck for his good customer service. Also to the housekeeping department for keeping my room clean throughout my stay. GREAT JOB! I can't wait to come back. Keep up the job well done . Thanks BYRON.
May 12, 2015
Rated 4 out of 5 by ASPHO2015 Housekeeping
The housekeeping staff should be commended on doing a very good job and being very courteous.
May 11, 2015
Rated 5 out of 5 by Micheleak We stayed a Week
Stayed at the Sheraton for a Conference. Hotel staff was wonderful and the hotel was beautiful and clean. Would like more souvenir and shopping opportunities.
May 8, 2015
Rated 5 out of 5 by BillyBobb This is one of the best Sheratons I've ever stayed at. Which is why I keep coming back
The staff is very friendly and helpful The hotel itself is beautiful but more importantly clean. My fourth time staying at this hotel and I've never been disappointed. The food is excellent and everyone went out of their way to make me feel welcome. I will definitely be back
April 27, 2015
Rated 5 out of 5 by GreenCEO Great experience at a busy time
Starting at the front desk (Manpreet), to housekeeping (Amelia), and the restaurant staff and experience, the stay exceeded expectations. Would definitely return and stay again.
April 25, 2015
Rated 5 out of 5 by db26 Splendid Experience at the Sheraton
Fun fact: The Sheraton Downtown Phoenix Hotel is the largest hotel in Arizona.
+ The location of the hotel is prime, next to the convention center and several restaurants and entertainment options
+ Platinum SPG Recognition: This hotel really exceeded my expectations here. Maribell, the Club Level supervisor, really goes out of the way to make Platinum members feel welcome. I received a suite upgrade as well as a welcome gift. The Club staff is tremendous and the food and snacking options are plenty
+ Club Lounge
+ All staff were friendly and engaging
+ Working wifi
+ Self-parking available
- Parking spots are tight...(well, honestly I can't really think of a negative. I'm putting this down just to put something down)
-+ This hotel does see A LOT of groups, and there were two large groups staying in the hotel when I was there. Something to keep in mind if you're looking for a quiet hotel
Bottom-line: I really enjoyed my week-long stay at the Sheraton Downtown Phoenix Hotel. With the large groups staying here, it is sold out often but I'll certainly stay again when it has availability during my trips to Phoenix.
April 14, 2015
Rated 5 out of 5 by Deejb Great Hotel.
This hotel is excellent with a very friendly staff. Gregg Hillhouse was superb. He went above and beyond to make sure that I was taken care of properly. I will definitely stay at this hotel again.
April 3, 2015
Rated 1 out of 5 by Arizona1 Terrible Parking Valet Service
Found the parking valet service to be the worst I've ever experienced, and the person in charge rude, and full of excuse. I will not return for any future events.
April 3, 2015