Rated 4 out of 5 by evapaty Proximity to Downtown
Staff was extremely friendly and attentive to our needs. Room was cozy and very comfortable. Toiletries in the restroom were pretty basic with nothing special ie aromatherapy, cotton swabs, showercap, etc.
January 2, 2014
Rated 4 out of 5 by Green12345 enjoyed my stay!!!
the building was beautiful, the room was clean and comfortable. The meals that were provided by the hotel as part of my stay with Wells Fargo were fantastic, loved the oatmeal for breakfast!! The people were professional and helpful!! really nice location close to everything downtown!! thnks!!!
June 23, 2013
Rated 5 out of 5 by RosyBusiness Met all of our expectations
The staff was very friendly, and the facility was excellent. We enjoyed our business conference and luncheons we had at the on site restaurant. I would highly recommend this Hotel to any of my business contacts. We even had a Starbucks cafe on site. Again, great hospitality. Good job everyone!
July 24, 2013
Rated 4 out of 5 by RichQ Do not charge for in-room Internet access!!!!
I was shocked to see the charge, since it was not clear when I logged in that I would be charged. Very manipulative. Bad business decision. While the room and hotel were lovely, that you don't provide free in-room Internet access is absurd, and will take your hotel out of consideration for me.
February 22, 2013
Rated 3 out of 5 by MANUEL123 FRONT DESK STAFF SUNDAY NOVEMBER 3, 2013
THE FRONT DESK STAFF WAS RUDE, UNPROFESSIONAL AND NOT HELPFUL WITH MY ROOM AND CONFERENCE GROUP. THERE STAFF WAS SO BAD THAT I AM MAKING SURE I WRITE THIS REVIEW EVEN THOUGH IT IS 3 MONTHS LATE.
January 3, 2014
Rated 3 out of 5 by Johnny2013 Conference in Phoenix
The hotel was nice, the workout room very large and well-equipped. However, there is no free WiFi available in the room. Only in the lobby. That was OK in 2001, not anymore. Any hotel that does not offer free WiFi in the room should reconsider their business plan.
November 18, 2013
Rated 3 out of 5 by BrOJ rude
A $50 hold was put on my credit card, this was not my first stay, it's a corporate account and the staffer at the front desk was rude when I asked about it. If it were up to me I would never stay here again but my work books my rooms. The rooms were great but the fridge is too small.
August 26, 2013
Rated 5 out of 5 by Jason12 I would definitely stay here again
I stayed here while attending a conference at the Convention Center. The hotel is very conveniently located close by. My room was very nice and the staff very attentive. Overall, this was an excellent stay and I would definitely choose the Sheraton Downtown again if I return to Phoenix.
August 6, 2012
Rated 4 out of 5 by MAnn Nice hotel and staff but....
My stay was comfortable and I enjoyed the amenities. I also like the option of "being green" but it was not explained well--that meant they did NOTHING--which needs to be evaluated and changed slightly-- the room cleaning when I didn't go green was not up to standards from other hotels.
October 30, 2012
Rated 5 out of 5 by lulabelle44 Overall Great Stay
Was in town for business convention. Hotel was in very convenient proximity to all events scheduled. Staff was very accommodating and friendly. The most important feature for me, making sure I was well rested and the beds were amazingly comfortable!
November 25, 2013
Rated 5 out of 5 by BennyG36 Great Rooms, Comfortable
The room and service was top notch, the only issue that I had was the shower leaked from the tub spout and didn't create enough pressure. It wasn't worth changing rooms or calling maint. in to fix it. Overall a very nice experience, I will surely book all my business travel here again.
April 15, 2013
Rated 5 out of 5 by Amina6 Outstanding personal service
I have stayed at the Sheraton Downtown Phoenix and have many more stays booked. I feel like family when I am there.
January 19, 2014
Rated 1 out of 5 by Goatdog way over priced
This hotel is not worth $300+ per night - there is nothing offered that justifies this price. For this price there should not be big stains on carpet or maids turning off air conditioning while cleaning room.
Most professional people were the breakfast wait staff - Traci was awesome
March 31, 2013
Rated 4 out of 5 by OkieinPheonix Sheraton Phoenix downtown
The hotel was very nice, the rooms were comfortable and large. We were there for a 1500+ person conference, exclusively in the hotel facilities The staff was extremely courteous and helpful. I particularly liked the option to waive room cleaning in return for SPG rewards points.
August 9, 2013
Rated 5 out of 5 by PR55 Fantastic Experience
I attended a conference. Everything I experienced was great; checking in, the room (especially the pillows), meeting rooms, food, staff and the property appearance as well as the location.
I would highly recommend this property and hope to be able to visit again very soon.
September 15, 2013
Rated 4 out of 5 by Passingthrough Nice place but....
Nice place to stay however staff needs improvement. Extremely short and rude when asked for a late check out. Got caught in the middle of conference with even more rude people selling a madoff crazy potions. Valet and bell desk was helpful. Otherwise, need improvement with staff.
January 7, 2013
Rated 4 out of 5 by Vivalamarina Nice gym and refreshing pool
They had the biggest cleanest gym in any hotel I've stayed at in this room category. The pool was much appreciated during my stay when it was 114 degrees.
the food at district was not great. I would avoid and find food at any of the outside restaurants that are very walk able.
August 19, 2012
Rated 5 out of 5 by Jrolanda Quality Service from check in to check out
Arriving at 11:45 in the morning my room was ready and I just dropped my bags off and went to conference. Love the option of gaining points by not using daily room service. For 2 days I can keep my room clean.
December 16, 2013
Rated 4 out of 5 by Basil1 Great hotel
Had a fabulous stay. All of the staff were incredible - nice, informative and helpful. The only items that we found a little disappointing were: #1- the pool - pretty small, considering the size of the hotel, and no view! That really surprised me, as it would only have enhance the pool bar and pool area to have that city view - even the finess room would have been able take advantage of this...however, not much you can do about this now! #2 - Food in the restaurant did not impress us - we had dinner one night, and was underwhelmed. But really, really enjoyed the group that played just off the lobby area on Sat, May 25. the female vocalist was fantastic and the band played such a varied number of tunes - something for everyone....a real winner for the hotel! Much better than the DJ at the Palomar!!!! We will definitely return and recommend the hotel to others - already have! And filled out a TripAdvisor report, as well!!! (Did not use the Fitness Center (but did see that the equipment was top notch) or the Spa.
May 28, 2013
Rated 5 out of 5 by Jazzbo9 Perfect place
I always stay at this hotel when I'm in Phoenix. It is convenient to the airport, at the center of everything, and it is a super nice Sheraton. It feels like a much more expensive hotel than it is. The computer lounge is great and their is always a friendly crowd in the bar.
October 5, 2012
Rated 5 out of 5 by honredhead Late Summer trip
The hotel had many conveniences-from a lobby snack bar, to fitness center, to conference space. The bell staff was helpful and friendly. The catering staff was also great too. I really appreciated the size of the room and the quiet-I never heard my neighbors in the hallways.
October 7, 2012
Rated 3 out of 5 by natantonio this was a very nice hotel
for me for the kind of hotel ,there very ship charge for a bottle of water internet way to expensive ,one of the person in my room used a bottle of water they almost call the police for it,because my credit card was not on file plus charge me 4 dollars for a bottle of water
August 23, 2012
Rated 4 out of 5 by KBoSmack Great overnight stop
My wife & I were in town for a charity event at the Downtown Sheraton. The room was very nice and the staff provided excellent service. I recommend getting a room on the "Club Level". You'll end up spending the same amount on incidentals as you will on the upgrade.
August 26, 2013
Rated 5 out of 5 by SmileyRooster Very nice hotel in Downtown Phoenix
Sheraton Phoenix Downtown Hotel has very impressive lobby and meeting rooms. The guest room has comfortable bedding and fantastic city views of Phoenix. The gym and pool are additional facilities within the hotel. The staff is very professional and helpful to my needs.
January 11, 2013
Rated 4 out of 5 by BigSkyDi Sheraton Downtown Phoenix
Good convention hotel. Staff was customer-service oriented. Good security. Very welcoming hotel with a large lobby area conducive to study, social gatherings, or working on your laptop. Very clean. Good location - near theater, St. Mary's Basilica, dining & shopping.
January 8, 2013
Rated 5 out of 5 by Bigtraveler Great Accommodations for the convention traveler
The room was fantastic with all the accommodations a traveler would need: desk area and nice hookup for the laptop and ipad and phone, refrgerator and safe. The staff was very polite and helpful. The gym was fantastic with a nice pool and pool bar. Had a great time.
April 26, 2013
Rated 5 out of 5 by SouthEasterner Great Location in Phoenix for Events
The Sheraton Phoenix Downtown Hotel is convenient to multiple sports venues and the convention center. Knowing that, be prepared to hear the noise from the stadium during games.
The Club Room is pleasant but the offerings are not substantial.
October 31, 2013
Rated 5 out of 5 by Geno001 Great Staff
Every staff member I had contact with were extremely professional. I would like to spotlight the housekeeper for our room and the young male who worked in the gift shop. Both of these individuals were friendly, polite and had great service attitudes.
October 10, 2013
Rated 4 out of 5 by Vulcan1 Nice hotel in a good location
Most of the staff was very helpful and met our requests for rollaway bed and room service very promptly. Only issue was with lack of concierge services on Sunday, 20th.
Would love not have paid so much for Internet. Overall very pleasant stay.
October 27, 2013
Rated 4 out of 5 by Lanie1955 Great hotel - front desk staff not friendly
Overall, the hotel itself is great. Surprised at the unfriendly staff at front desk (on arrival & departure). Also, ordered thin crust pizza off menu (room service) - received a thick crust pizza delivered from somewhere else -
November 19, 2013