Rated 5 out of 5 by db26 Splendid Experience at the Sheraton
Fun fact: The Sheraton Downtown Phoenix Hotel is the largest hotel in Arizona.
+ The location of the hotel is prime, next to the convention center and several restaurants and entertainment options
+ Platinum SPG Recognition: This hotel really exceeded my expectations here. Maribell, the Club Level supervisor, really goes out of the way to make Platinum members feel welcome. I received a suite upgrade as well as a welcome gift. The Club staff is tremendous and the food and snacking options are plenty
+ Club Lounge
+ All staff were friendly and engaging
+ Working wifi
+ Self-parking available
- Parking spots are tight...(well, honestly I can't really think of a negative. I'm putting this down just to put something down)
-+ This hotel does see A LOT of groups, and there were two large groups staying in the hotel when I was there. Something to keep in mind if you're looking for a quiet hotel
Bottom-line: I really enjoyed my week-long stay at the Sheraton Downtown Phoenix Hotel. With the large groups staying here, it is sold out often but I'll certainly stay again when it has availability during my trips to Phoenix.
April 14, 2015
Rated 5 out of 5 by Deejb Great Hotel.
This hotel is excellent with a very friendly staff. Gregg Hillhouse was superb. He went above and beyond to make sure that I was taken care of properly. I will definitely stay at this hotel again.
April 3, 2015
Rated 1 out of 5 by Arizona1 Terrible Parking Valet Service
Found the parking valet service to be the worst I've ever experienced, and the person in charge rude, and full of excuse. I will not return for any future events.
April 3, 2015
Rated 3 out of 5 by LeglBegl Needs an Update
I was disappointed in the hotel room. The lobby was warm, updated and inviting. The room was old and desperately in need of modernization. The bathroom was old - shower barely worked - curtain falling off curtain rod in shower. Towels were scarce - had to order extra towels each day and they were course and rough - not pleasant to use. The a/c was not easy to adjust - it was either too cold or too hot but could not get it to be comfortable.
March 31, 2015
Rated 5 out of 5 by Arizona Great Staff!
We really enjoyed our stay at the Sheraton- it's a beautiful hotel with a convenient downtown location and comfortable rooms. That being said, the best part of the hotel was the excellent staff who made our anniversary 'staycation' wonderful! I'd personally like to thank Gregg and Gary for their kindness and extra attention.
March 24, 2015
Rated 5 out of 5 by jellis61974 Byron is a STAR!!!!
My husband and I checked in before the normal check-in time on Friday, March 20. Not only were we thankful that our room was ready, when I asked Byron if the baseball stadium is closed, he offered as a room with a view of the stadium and on a HIGH FLOOR at that. He was very helpful.
Also, the all the staff are AMAZING! When we get back late at night and the parking garage is packed, they gave us options.
And they have a candy bar on Sundays (i think only on Sundays)!
This is by far the BEST SHERATON we've ever stayed at. Kudos to the tem!
March 23, 2015
Rated 4 out of 5 by rbwriter Excellent AV guy Tony!
I am here with at Sheraton downtown hotel for the conference. I needed help setting up my computer for my presentation. I went into the Hall and it was like Tony magically appeared. In a calm and totally professional manner he got me set up perfectly and made my day. I had an older PC and he made it work and went above and beyond and even got me a remote. many thanks to Tony! he is awesome and a valuable member of thestaff.
March 19, 2015
Rated 5 out of 5 by kjp3 Housekeeping
Our housekeeper Amelia Dequeiroz went above and beyond her job. We travel a lot and we have never had this exceptional service before. She was wonderful.
March 19, 2015