Rated 4 out of 5 by NinjaHinja Great hotel, but problems with airport shuttle service
Stayed at the Sheraton Downtown Phoenix for a conference, and it was very comfortable. The hotel appears modern and new, and the amenities were excellent. The only problem I had was with the airport shuttle service. Multiple staff at the hotel assured me that the shuttle picks up guests as early as 6 am to take them to Phoenix Sky Harbor. When my shuttle failed to arrive at 6:15 am, the valet attempted to arrange to have a town car take me to the airport for the discounted shuttle price (12 dollars). After the valet and town car driver both "bad-mouthed" each other to me, the town car driver indicated to me that the shuttle does not pick up until 7 am on weekends (I left Phoenix on a Saturday). Had I waited for the shuttle to arrive, I would have missed my plane. The hotel staff needs to communicate accurate information to guests in order to prevent these types of mix-ups.
April 22, 2013
Rated 3 out of 5 by fuse Inconvineient
I have stayed at many Sheraton hotels and this one is inconvenient. Staff should do a better job of communicating policies and elevator procedures (you need your room key to get to any floor, so don"t get locked out of your room- it takes 10 min. for them to arrive).
Also, it took a long time to hail local taxis because cabs don't frequent the hotel. Your most reliable options are the limos or hotel shuttle.
March 4, 2013
Rated 3 out of 5 by USAVOpen Green room
I was a little confused about hanging the green sign on the door. I thought that meant the bed sheets would not be changed. I didn't think it meant that fresh towels would not be supplied or garbage cans emptied or new coffee and cups supplied. It seemed like when I hung the sign, housekeeping just passed my room.
May 30, 2014
Rated 3 out of 5 by GIRN Inconvenient for two business women together
Room was not designed for 2 women attending business sessions. The long mirror by closets could not be used for make up/hair. Had to bring out small mirror to desk area for make up and crawl under desk to find outlet for curling iron. Very inconvenient.
Had to move table for plug- ins for phones/iPads/Kindle.
Very inconvenient. 3 coffee packs left in room so each got 1 1/2 cups of coffee in the morning.
May 29, 2012
Rated 4 out of 5 by Treat2013 Nice Hotel
The only thing that made this a terrible stay was the internet usage. not everyone has a credit card that has no limit! Even the lesser Hotels have this option available at no additional cost. For this reason is why I decided not to stay at the Sheraton Hotel. It has been awhile so I simply forgot. It was great that the conference was hosted by your Hotel, the facilities are great it is just Wi-Fi issue.
October 18, 2013
Rated 5 out of 5 by JackT All Things Good
Great bellman & check-in/check-out help; friendly bellhop & limo service& directions, Truly great food, reasonable restaurant prices (especially the $9 for anything on the lunch menu). Loved saving $5 each night for coupons useable for the restaurant (esp as We generally go green & do wish for fresh towels nor room make-up anyhow).
Restaurant service very attentive & helpful for avoiding salt-added food.
May 15, 2012
Rated 2 out of 5 by cnw13 customer service needs help
The staff was unable to answer any questions regarding transportation to the airport, amenities, their restaurant, etc. Beyond this, the had an overall negative attitude about providing service. Additionally, the did not offer standard complimentary accommodations such as in room wifi or breakfast that should be included in a high price room. The room was however very comfortable and the gym was 5 star.
February 14, 2013
Rated 5 out of 5 by Marie The hotel exceeded my expectations!!
The hotel and staff went out of their way to meet and exceed my expectations. I would recommend this hotel to anyone who wants to be treated like family. I have always steered away from Sheraton but will definitely be looking at them as a first choice. Kudos to the employees because they can make or break the experience.
Thanks to all those employees I came in contact with. The restaurant was fantastic.
April 2, 2013
Rated 5 out of 5 by Barb55 Excellent hotel
I really enjoyed my stay here. The only concern I had was that the guest rooms were not wireless. In order to access the internet from your hotel room, guests are required to pay $14.95 for 24 hrs of internet service. In order to not pay this additional fee, guests are welcome to use the wireless in the hotel lobby or use their Internet Cafe. I thought that was awkward while trying to do work business.
September 24, 2012
Rated 5 out of 5 by IsaDebb Beautiful Hotel
Great and memorable stay! Staff were all polite and helpful, even while trying to accommodate hundreds of people from the convention. The temperatures were 3 digits this week, extremely hot, but it was a pleasure returning to our room at the end of the day and crawling into that comfortable bed. My husband and I loved every minute of our stay! On our next visit to Phoenix, we will stay at the Sheraton!
August 16, 2012
Rated 4 out of 5 by SheratonSteve No Free WiFi In Room
Overall a very nice hotel. It was strange though that you have to pay $15/day for WiFi in your room. That's outrageous and bizarre. I can't remember the last hotel I've stayed in that didn't provide free in-room WiFi. The Sheraton does provide wireless connection for free in the lobby. Naturally, there were always a gazillion people in the lobby. Stingy on the internet, but otherwise very nice hotel.
July 7, 2013
Rated 5 out of 5 by CB1970 Great Full Service Hotel
I have to say that the Sheraton Phoenix Downtown exceeded my expectations. The entire staff was quick to offer assistance and everyone of them was able to answer any question. The room was clean and very comforatble and quiet. All requests were met with a yes. I ordered a microwave for the room before I arrived and it was in place ready to go when I checked in. Great hotel I will defintely recommend.
July 9, 2012
Rated 5 out of 5 by Shirewood 5-Star Mid-range Hotel
If you need to lounge in a pool cabana, choose an SPG resort in the area. This is a fine downtown business hotel for the price. Room was well-appointed & clean.Staff was efficient, competent & professional, but friendly. Underground self-parking is free if you cannot expense the valet. If you don't want the 500 extra Star Points, have Housekeeping clean your room. It's nice to have a choice, right?
June 7, 2012
Rated 5 out of 5 by Pam89 Starwood Downtown Phoenix
What stands out about my stay are the friendly people at your hotel. Everyone was so helpful. We had dinner at the District restaurant twice and it was excellent. The staff was very accommodating to our large party.
June 17, 2014
Rated 5 out of 5 by Chris40 Exceptional week
I was there 3/23/14 through 3/27/14 for the Society of Toxicology convention. The room was very comfortable and the staff could not have been better. Here is a list of the staff that made my stay so great:
Matt - Asst. Manager
Cortney - Manager
Because of them, next time I am in Phoenix, I will be staying with you again!
April 3, 2014
Rated 5 out of 5 by LOU812 HITS
Hotel was fantastic. I had a poor breakfast at the breakfast bar. Old stale food.
I felt the bar was overpriced. One premium drink for $16.00. Very expensive!!
June 24, 2014
Rated 4 out of 5 by Lady22 Business Trip
Hotel was clean, room on 20th floor was comfortable. Happy hour food service in bar was speedy-which was welcome since I had been traveling all day without food. Front desk staff checkin was friendly and very thorough with info. While I smoke and this is a nonsmoking hotel, the outdoor smoking area was comfortable and away from the hotel entrance-to satisfy smokers and the nonsmoking guests.
September 29, 2012
Rated 3 out of 5 by Jolene17 check in
The woman that checked me in seemed like she hated her job. Wasn't interested in me staying here. She told me my card would only take out 50 dollars it took out 84 dollars. She didnt mencion that I had to put in my room card to get the elevator to move. I went up and down and couldn't get my door to open. Then someone else came in the elevator and showed me and then I was in the wrong one.
February 16, 2013
Rated 4 out of 5 by TravelNotes April Business Trip
Room was very nice - big bed, bright bathrooms, nice window views. Only comment - the noisy doors shut by neighbors.
Workout room was terrific - plenty of equipment, room to stretch. Wish I could have turned off the loud overhead music and TVs no one was watching.
Chose to skip the line at breakfast one morning and get it across the street instead.
April 21, 2014
Rated 1 out of 5 by LIFETIME1996 For the Price!
This hotel is 100% NOT worth the price that you pay to stay here during this time of year. The Front end staff are rude at check in, the rooms are average at best for the expensive rate paid and the location, other than being by the conference center is in a rough part of town. I wouldn't recommend this hotel to my friends, colleagues or mother... Very Very Very Very Very Disappointed!!
March 14, 2013
Rated 3 out of 5 by Menchie BREAKFAST OPTIONS
Our stay at the Sheraton Hotel was okay. Although being Asians, we were looking for alternative "food choices"- like chinese, vietnamese, japanese, which the hotel didnt quite have the information of hand- i.e.- at least a specifc restaurant they can recommend and to call restaurant in our behalf just to let us know and feel they did something a step further from their regular service
November 2, 2012
Rated 5 out of 5 by ctwesme Staff is excellent
I would just like to say that our stay was extra special thanks to Cedrick at check in.
Thank you for being so kind!
June 25, 2014
Rated 5 out of 5 by KB2014 Best Sheraton experience ever!!!
Great hotel! I am an event planner and held an conference there this past week and I cannot compliment the hotel and staff enough! From the front desk to banquet staff- everything was fantastic! It was a great event- thanks to the staff handling my event! I couldn't have done it without them and would recommend this hotel again and again! We will be back for sure!
March 23, 2014
Rated 4 out of 5 by CatePhD Check in Staff ROCKS
Cedric at the front desk check-in is personable, efficient, and welcoming! He helped me reserve a room for a second night so I did not have to change hotels. He was patient and knowledgeable. He is an asset and deserves commendation!
June 9, 2014
Rated 5 out of 5 by kcwoman The customer service is fantastic.
The customer service was unbelievable. I was having problems with my knee, so it was hard for me to walk excessively. The bell guys carried my bags up to my room and back down when I left. The front desk ladies were outstanding; they had a repair man in my room when the phone was making a constant noise and later when I thought my room was too warm. I could not have asked for more.
June 7, 2013
Rated 5 out of 5 by ZooLady hotel service
I was impressed when one of the desk staff escorted me to the Starbucks area when I was looking for a computer to print something. He took the time to explain details of logging on, etc and was very courteous.
In my room, I was surprised to find an old flyer from a local attraction partially sticking out from under the bed. Evidently it was missed after the last guest checked out.
September 17, 2012
Rated 5 out of 5 by Dj40 PPA NATIONAL CONVENTION HEADQUARTERS
We enjoyed our stay very much. Hotel was in the center of everything that we wanted to see. Your daily TV information page needs to be improved... we can see a listing for 130 something channels but when we go to one particular channel there is no way to see the programming for that channel over a period of four or five hours.. If it was our mistake it needs better explaining.
January 16, 2014
Rated 5 out of 5 by JJones12525 Amazing! Brilliant!
The Sheraton Downtown is a wonderful hotel and lives up to all things Starwood. The staff and management clearly take pride in that 4 Diamond award on the wall! District was an amazing place to eat. I have never seen so many smiles. The manager personally came over to thank me for coming in, and for being a loyal SPG Platinum memember. Matt I think his name was? Happy Customer!
September 14, 2013
Rated 5 out of 5 by Kianatalie close to convention center/great staff
It's the usual upscale Sheraton- very clean and comfy. beds are really plush. the main features that are great about it are the staff-universally from front staff to bell hop to random cleaning crew- all exceptionally friendly and helpful. starbux in lobby- big plus, and the restaurant district is actually reasonable (went for lunch) and tasty! walking distance to conv. center.
May 6, 2013
Rated 3 out of 5 by victor66 poor responsiveness
It may be due to a large meeting and unexpected volume but I was disappoionted with the responsiveness of the front desk
I was chrged for parking for days that I was not there and was waiting in line for 45 minutes before anyone could attend to me. I eventually left a day earlier due to the temperature dysregulation of the room and was charged for that day also
March 17, 2014