Rated 5 out of 5 by SydneyB Outstanding staff Jen and Brandon!
Stayed here for almost a week for a conference - usually conference hotels are busy, impersonal, and you're just glad it's close to the convention center. I was VERY pleasantly surprised by a wonderful front desk staffperson named Jen and an equally wonderful Security guy named Brandon. Every morning (at 5 am - I was on EST!_ they greeted me, helped me if I needed anything, and were super friendly. Made this a most memorable conference stay!
November 20, 2012
Rated 4 out of 5 by PGU2014 Good Location
My room A/C did not turn off automatically at the time the temperature was reached.
At night it was really annoying and I had to turn it off manually, what means it getting warm inside the room. I complaint, but no changes made.
I talked to other guests and they had the same problem.
Also the available computer to do your flight checkin and print the boarding pass did not work with the US Airways website. I could not print my boarding passes. always errors.
Maybe the OLD Windows VISTA version is the reason.
My laptop had no problems to bring up the passes, but I did not have a printer.
May 21, 2014
Rated 4 out of 5 by mbluecpa Very comfortable choice
Despite its size, the Sheraton Phoenix doesn't feel nearly like a 1000-room hotel; service was friendly and efficient and the bar and restaurant never crowded. The public areas, like the rooms, are well-appointed and in nearly-new condition.
In the rooms (I had a standard, city-view room), lighting is good and I particularly appreciated that the desk faced the window as I found myself working at it quite a bit. The TV was smaller (32" I think) but OK for a room of this size.
The Green Choice option was handled efficiently: the check-in agent offered it, the card was under my door in the morning, and the points posted promptly.
My only heads up to future guests is that the door staff defaulted to getting a livery cab/car service car when I asked for a taxi (the black cars were lined up near the door with no standard taxis in sight)...$17 vs $29 for an airport trip.
June 9, 2012
Rated 5 out of 5 by Pam89 Starwood Downtown Phoenix
What stands out about my stay are the friendly people at your hotel. Everyone was so helpful. We had dinner at the District restaurant twice and it was excellent. The staff was very accommodating to our large party.
June 17, 2014
Rated 5 out of 5 by Krispic Comfortable, convenient Hotel for our business trip
Stayed 5 nights for business. Room was pretty small but fit our needs. 2 double beds with a table and two chairs under window. Small coffee maker and fridge. Beautiful view from the 28th floor. We upgraded to Club level and took advantage of what it offered. Coffee, tea, bottled water and soda all day!! Even a cappuccino machine!! Light breakfast and snacks at happy hour.
January 16, 2014
Rated 5 out of 5 by LindaAnn Easy, Breezy Sheraton Phoenix
We thoroughly enjoyed our stay at the Phoenix Sheraton this past weekend. We came down from Seattle so I could run the Arizona Rock and Roll Marathon. The hotel's location was perfect for the Expo and Start which are the most important criteria for me. This was my 12th marathon in 12 months and I was very pleased with my choice of the hotel from the marathon website.
January 21, 2014
Rated 3 out of 5 by AZWW Revised stay review at NABC
Everything was fantastic EXCEPT the surprise parking charges. Sheraton should be ashamed. I have stayed at a variety of hotels, nationally AND internationally. I have NEVER been charged such a fee. Not even at one of your neighboring resort areas. I am sharing this with the ACBL. This even reflects negatively on America to the plethora of folks from overseas who attended this affair.
December 7, 2013
Rated 5 out of 5 by TravelingEngineer Above and beyond staff
The standard areas were great. It is easy to get here from the airport without a car. The room and facilities are beyond clean. The pool and gym are convenient.
The front desk staff was my favorite. Very friendly and entertaining. Sara was the best!
March 3, 2014
Rated 5 out of 5 by GUS727 Outstanding Stay @ the Sheraton Phoenix
My recent stay at the Sheraton Phoenix was outstanding and the staff's "can do" attitude was impressive. The facility is great for meetings and our conference was top notch featuring many unique and creative food and beverage events. This hotel is the true jewel of downtown Phoenix. Proximity to the Conventer Center and convenience to the airport were also things that were appreciated.
August 15, 2013
Rated 3 out of 5 by woodman0000 Our stay in Phoenix
The hotel and staff were great with the exception of the TV that we had to fight with to get out of the Sheraton page and slow WiFi. We won't discuss breakfast...
June 17, 2014
Rated 5 out of 5 by Liz1127 Staff totally helpful.
My stay was short but my experience very good. Like many hotels, the lighting in the rooms could be brighter but everything else was excellent. Many thanks for a delightful stay!
March 9, 2014
Rated 5 out of 5 by Larcon321 Visit To Phoenix
This was one of my best getaways in quite some time and I will surly stay at the Downtown Sheraton Phoenix very soon. Beautiful Hotel and Great Staff!!!!!
June 16, 2014
Rated 5 out of 5 by Mlife Excellent staff and facilities
My first encounter with my first stay at this property couldn't have been more excellent! Felisa Moorehead is exactly what you want in a first expression for a SPG guest, friendly, professionally and a good listener. She took such good care of us! I travel extensively and it would be great to have a Felisa at every property!!
June 13, 2014
Rated 3 out of 5 by bbbb An idea for you.
House keeping did a great job keeping my room clean and the entire facility looked very nice. I was disappointed with the television package. You had very little to offer for movies, no hbo, no cinemax. If I wanted to rent a movie they were way overpriced. For the amount we payed for the room we should have had free internet and free movie channels to enjoy.
March 12, 2012
Rated 4 out of 5 by Grrrrr Recently disappointed
I have stayed at this hotel several times and until my recent experience was always satisfied. I am a SPG Platinum member. On my most recent trip I had the occasion to extend my business trip after my reservation was originally made. My travel agent called the hotel and made the request to extend. She was informed that the hotel was full but due to my status they would find a way to fit me in. When I checked in, my reservation had not been extended. Furthermore when I told the person checking me in this story, she informed me that I would need to call the SPG desk to be accommodated. When I had my travel agent do that, she was informed that the only way they could get me in was if I paid an extremely ridiculous rate of over $500 for the extra night. And this after we were originally told by the hotel that they would extend my reservation with no crazy rate. Hardly the service that you would expect for a platinum member, or any customer.
February 12, 2012
Rated 5 out of 5 by pittsburghjoe Great Conference Hotel - Poor Club Room
Attended a conference here and spent 6 nights. We upgraded for Club Access. The room, complimentary water and internet were fine. But Club Room was very disappointing. The Honor Bar was more like a "Dishonor Bar." Empty bottles of wine and beer with a sign saying to check with staff for pricing - but rarely were staff present. Very atypical Club Room.
October 31, 2012
Rated 5 out of 5 by TLM121302 Nice hotel in Downtown area
This hotel is located in downtown Phoenix and offers many great amenities within walking distance. The hotel amenities were great and met my needs. The bartender (Richard) at the poolside bar, the Breeze, was awesome. All hotel employees were courteous and very helpful. I would recommend this hotel to anyone who is going to be in the Phoenix area.
September 16, 2013
Rated 5 out of 5 by jL8ve Great Family Visit
Such a wonderful property and such wonderful staff. Front Desk and the Gift Shop were particularly helpful and friendly.
June 16, 2014
Rated 5 out of 5 by nameless104 novice traveler
Really nice hotel. Great value for price.
June 17, 2014
Rated 5 out of 5 by JGJ1969 Always stay here
Sheraton Phoenix is my hotel of choice in downtown Phoenix. It's a large hotel that consistently delivers warm personal service more indicative of a smaller hotel. Rooms are clean and well designed. Internet is super fast. District has great lunch values and the shrimp tacos are fantastic. The valet and door staff are also great,
October 9, 2012
Rated 5 out of 5 by fysakery excellent hotel
The bed is extremely comfortale, I like the view from the hotel-- I can see almost all important buildings in downtown Phoenix from the guest room, and also the mountains far away. The traffic is very convenient, I do not need to take any taxi to get to a fantastic restaurant, and also CVS, Publix, USAIRWAY CENTER!
January 2, 2012
Rated 5 out of 5 by dwcapitan Amazing staff and excellent hotel
As soon as I checked in the desk staff were extremely welcoming and super nice and energized. I felt very comfortable immediately. The room was very clean and exceeded expectations. I live in Phoenix and needed a staycation and will likely be staying here again in the future.
January 2, 2014
Rated 5 out of 5 by cliche Wonderful Stay...
From the greeting at the curb, through the check-in, our stay and check out, everyone at this hotel made us feel like we were the most important people staying there. The room was great, the bed more comfortable then any I've had the displeasure of sleeping on elsewhere. I can not recommend this hotel enough.
December 15, 2011
Rated 5 out of 5 by TheVaclav Very Nice Stay
Let me say first that the lobby bar's bartender, Sam, deserves 5-stars and a pay raise. He was tremendous on a crazy busy night (Dec. 7th, the evening of the Go Daddy Holiday Party),
The room was clean and comfortable.
The hotel staff was courteous and efficient, and made me feel like a valued customer.
December 11, 2012
Rated 5 out of 5 by hring Excellent Hotel
Downtown Phoenix is a brand new facility with excellent bed, suberb lounge facility and staff. Sheraton in general must have hot breakfast, some of your compitetors have and I am sure most of the business traveller would like it. Earlier Sheraton use to have it but since last 2 years I have not seen.
December 25, 2011
Rated 5 out of 5 by irighti Pets Allowed?
I had a great room which was quiet . . . for the most part. Then I started hearing a barking dog. I was not aware the hotel accepted pets. I figured if they did, there would be rooms where barking would not be heard. That was my only concern with the hotel. I loved the "Make a Green Choice" program.
November 1, 2012
Rated 5 out of 5 by JohnL WIFI Unacceptable
Most hotels and motels (even cheap ones) have free Internet connections, either ethernet or wifi. I was able sometimes to connect to the Sheraton Club free wifi, but not always. To pay $14.95 for one day of Internet is rediculous unless you are a business person with an unlimited expense account.
August 16, 2012
Rated 5 out of 5 by ShrinerBT Review for stay during recent National Conference
I recently travelled to Phoenix for a national fraternal conference at the convention center and had a wonderful experience at the Sheraton Downtown. The hotel was a quick 2 block walk to the convention center and was very convenient to shops and eateries in the downtown area. My only complaint was that the eateries in the area all closed at 10pm:( The hotel solved this by staying keeping their lobby and restaurant open super late to accommodate all of us. We packed the lobby, restaurant, and ballroom and the hotel handled it well. I hate that I never made it to the pool deck but I will be there during my next trip. The Starwood Preferred Guest Level was an added treat! I did have a small issue on my account when checking out and the manager was more than happy to assist and correct the problem. The Bell stand was very helpful in keeping all of our luggage in storage safely while we checked in and checked out. The staff was very friendly and appreciative of our presence. I will be staying here again very soon.
September 1, 2013
Rated 5 out of 5 by Cheryl7359 Sheraton Hotels are Awesome!!!
The bed was so comfortable, I didn't want to leave!!! I ordered room service and it was excellent. I ordered the hamburger. I don't even like hamburgers but it was like nothing I've ever tasted!!! Your staff was friendly and helpful!!! Bravo Sheraton!!! I will be back!!!
October 9, 2012
Rated 2 out of 5 by WorstService Front desk staff
Your front desk staff is slow, unprofessional, and rude. In addtion, as a Platinum member I expect to be able to get a little bit of a late checkout instead of being told that I have to leave as early as possible because a convention is coming in and rooms are needed.
October 20, 2012