Rated 5 out of 5 Fantastic customer service!
I want to compliment Janet for her excellent customer service. First of all, she was working on Christmas Day, which takes real commitment. She was extremely helpful and responsive to some special needs that I had. She really went out of her way to accommodate my situation, and made me feel recognized and special as a lifetime Gold SPG member. I don't know if management reads these reviews, but if you do, try to clone Janet as she really embodies the best of what I've experienced with Starwood!
December 25, 2014
Rated 5 out of 5 by Gabal2000 What a pleasent surprise
From the minute I stepped foot in the hote I was impressed. Starting with the greetings from the staff until I completed my check in it was a great experience. There was a long line and they assigned a staff member to manage the long line. Cold water bolttles and small talk made a big difference. At the check in the counter person was very pleasent and quick. The room was very clean and smelled fresh. throughout my two day stay the staff made me feel special and welcomed. It was by far one of the best Sheraton expereinces I every had in my 10 years frequenting Sheraton brand hotles.
October 29, 2011
Rated 3 out of 5 by Michelle422 Good location, charged for everything
As a gov't employee I am not expecting the penthouse. However, I would have appreciated free WiFi and a free continental breakfast. Also, the parking was too expensive for my agency and I had to find parking elsewhere. The location is convenient, but I cannot recommend due to lack of expected amenities.
December 4, 2014
Rated 1 out of 5 by stephen733 Failed in emergency situation
My wife and I were among the hundreds of people evacuated from this hotel on 10/25/14--which just happened to have been our wedding anniversary. While the firefighters did a great job, the hotel staff did little to nothing to help anyone inside or outside the building. Also, there was NO FIRE ALARM SOUNDED just, all the sudden, a voice on a loudspeaker telling us, one time only, to evacuate and leave our belongings in the room. On the street there was no staff offering ongoing information, and when we found out ourselves that firefighters were taking people back to their rooms to pack their belongings, the staff did not help at all even though many people had to carry heavy suitcases many floors (in our case, 14.) we were told to go to another nearby hotel but were given no directions, there was no staff on the street or the route letting people know where to go (although we saw dozens of staff members just standing on the second floor landing when we walked out with our bags) and when we got to the other hotel, we lined up, gave our names and cell phone number to a staff member who was going to get us rooms. I finally booked my own room elsewhere out of sheer frustration but, amazingly enough, it is now five days later and I STILL HAVE NOT HEARD FROM ANYONE AT SHERATON wondering if I got a room or what, and wondering how to handle charges, etc. I can't tell you how surprised and disappointed I am by this (ironically, I was at the hotel because the ASU schools of nutrition and tourism had me in lecturing on Fred Harvey, the founding father of the american hospitality business, who would be rolling in his grave.) Granted, this was an unforseeable event, but I have been evacuated from hotels a couple times before for fires and fire alarms--and this staff didn't do what it could, and still hasn't. I hope you learn from this incident and train your staff more effectively..
October 30, 2014
Rated 5 out of 5 by FastTraveler Great Short Stay
Just there overnight, but it was comfortable and friendly. Great location for downtown.
December 1, 2014
Rated 1 out of 5 by 25October2014 Quality is revealed in emergencies and you failed
I was at the Sheraton during the shutdown for fire on October 25, 2014. While I understand it was an emergency, it was managed in the worst possible way: information provided was conflicting and often misleading and there were no support for the guests. We had to climb the security stairs (WITH NO SECURITY LIGHT) without any help and we did not even received an apology or a refund. The bill however arrived promptly the same day! Shameful, shameful service.
October 28, 2014
Rated 5 out of 5 by SaiyaKnight Helped make my weekend.
Stayed at the Sheraton for Phoenix Comicon 2014 and had an amazing time. The staff was very helpful in getting the con goers in-and-out via check-in and check-out. They were super nice and fast helping me get my belongings up to my room (which was a lot, so I felt bad). Neighbors were a little noisy but they seemed to quiet down quickly. Great decision in getting a hotel so my party can come back to relax for a bit before returning to the con. Great experience and service. (Prices are a little pricey, but what can you do).
November 20, 2014
Rated 5 out of 5 by chance567 hotel is has a great location
great features, location, fitness center and walking trails were very good. meeting rooms and service was also great.
March 13, 2014