Rated 5 out of 5 by Tiff1030 Love this hotel!
Upon arrival I was promptly greeted by the bellmen. At check in, the front desk agent let me know that my keys would work for the parking garage as well. Later that day I had tried to get out of the garage and my key would not work. When I returned to the hotel later, I was greeted by Byron. I let him know what happened and he completely exceeded my expectations with his service recovery! He went above and beyond to ensure that the rest of my stay went well.
The next morning as I was leaving my guest room, I had also encountered one of the housekeepers. She was so friendly and energetic. Unfortunately I did not get her name, but she definitely would turn anyone's bad day around.
Aside from the great staff, the room was clean. I only wish it was a bit larger in size. But otherwise very comfy and cozy. I didn't even have an issue with my make a green choice vouchers!
This hotel is the epitome of what Starwood is all about. I would definitely recommend!
October 6, 2015
Rated 5 out of 5 by NOLAFOLA Good convenient hotel
Great Hotel. Nice amenities. Near the downtown. Walkable to the stadiums.
August 7, 2015
Rated 5 out of 5 by AlicesDad Another Fine Stay
I often stay at this property while in the Phoenix area. This was another fine stay, in that the hotel was exactly what I remembered - clean and comfortable, with a great staff! The Sheraton Club amenities, specifically breakfast, are also better here than at other Sheraton hotels I have stayed at recently. Thanks, I'll be back!
August 6, 2015
Rated 5 out of 5 by Mjc4425 Beautiful modern hotel with easy access to Phoenix venues
Great stay. Was upgraded to multi-room stay. Perfect location for getaway for Rob Thomas concert.
July 23, 2015
Rated 2 out of 5 by Weston208 Almost a win...
Stayed over the weekend of July 4th. Our view was perfect, location perfect, staff impeccable. Deal kill... Most uncomfortable night sleep we have had in a hotel to date. The bed was literally covered in bedding that was very similar to the sound and texture of plastic. Sheets, bedding, all of it...aweful. After reading yelp reviews, we are not the first to be disappointed regarding your bedding. I would love to stay with you on the future but not until your bedding reaches the same caliber as your other standards.
Thanks for your time.
July 7, 2015
Rated 5 out of 5 by Joybroker PHX Sheraton Stands Out
In every way, this hotel and its restaurants and lounges always scores with us. We've frequented District many times over the years since the hotel opened, but this was the first time we booked a room. It was a splurge for Fathers Day, so we chose the club floor and so glad we did.
July 4, 2015
Rated 4 out of 5 by Shylilith18 Great Service
I stayed at the Sheraton 4 days, as I was here for a conference. The hotel in itself was great. My hotel room was clean and it was definitely up to date in decorations. The only down side was that my pillows were flat. That's my only negative. The hotel restaurant (District) which is AMAZING!!! The pool is great... especially in the morning. Everyone is very friendly and attentive. I would definitely stay here again.
July 2, 2015
Rated 5 out of 5 by Saahdia Great stay for vacation ....
Loved the hotel room . It far exceeded my expectations. I can only suggest one improvement to this room to make it a 6 star ... Add a phone in the restrooms. I am looking forward to my next visit.
July 1, 2015