Sheraton Phoenix Downtown Hotel

  • 340 North 3rd Street
  • Phoenix,
  • Arizona
  • 85004
  • Stati Uniti
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Age Requirement Policy

Check-in is permitted only by those age 18 and over with a valid photo ID presented upon check-in.

Rated 4.2 out of 5 by 569 reviewers.
Rated 5 out of 5 by I would definitely stay here again I stayed here while attending a conference at the Convention Center. The hotel is very conveniently located close by. My room was very nice and the staff very attentive. Overall, this was an excellent stay and I would definitely choose the Sheraton Downtown again if I return to Phoenix. August 6, 2012
Rated 4 out of 5 by Nice hotel and staff but.... My stay was comfortable and I enjoyed the amenities. I also like the option of "being green" but it was not explained well--that meant they did NOTHING--which needs to be evaluated and changed slightly-- the room cleaning when I didn't go green was not up to standards from other hotels. October 30, 2012
Rated 5 out of 5 by Great Rooms, Comfortable The room and service was top notch, the only issue that I had was the shower leaked from the tub spout and didn't create enough pressure. It wasn't worth changing rooms or calling maint. in to fix it. Overall a very nice experience, I will surely book all my business travel here again. April 15, 2013
Rated 3 out of 5 by rude A $50 hold was put on my credit card, this was not my first stay, it's a corporate account and the staffer at the front desk was rude when I asked about it. If it were up to me I would never stay here again but my work books my rooms. The rooms were great but the fridge is too small. August 26, 2013
Rated 2 out of 5 by hotel outdated and below average towels old and gray, rough. Furniture old and not matching. No plugs available on each side of the bedside stand so unable to plug in electronics. Needs remodeled and modernized. February 9, 2014
Rated 1 out of 5 by way over priced This hotel is not worth $300+ per night - there is nothing offered that justifies this price. For this price there should not be big stains on carpet or maids turning off air conditioning while cleaning room. Most professional people were the breakfast wait staff - Traci was awesome March 31, 2013
Rated 4 out of 5 by Sheraton Phoenix downtown The hotel was very nice, the rooms were comfortable and large. We were there for a 1500+ person conference, exclusively in the hotel facilities The staff was extremely courteous and helpful. I particularly liked the option to waive room cleaning in return for SPG rewards points. August 9, 2013
Rated 4 out of 5 by Nice place but.... Nice place to stay however staff needs improvement. Extremely short and rude when asked for a late check out. Got caught in the middle of conference with even more rude people selling a madoff crazy potions. Valet and bell desk was helpful. Otherwise, need improvement with staff. January 7, 2013
Rated 3 out of 5 by Conference in Phoenix The hotel was nice, the workout room very large and well-equipped. However, there is no free WiFi available in the room. Only in the lobby. That was OK in 2001, not anymore. Any hotel that does not offer free WiFi in the room should reconsider their business plan. November 18, 2013
Rated 5 out of 5 by Fantastic Experience I attended a conference. Everything I experienced was great; checking in, the room (especially the pillows), meeting rooms, food, staff and the property appearance as well as the location. I would highly recommend this property and hope to be able to visit again very soon. September 15, 2013
Rated 4 out of 5 by Nice gym and refreshing pool They had the biggest cleanest gym in any hotel I've stayed at in this room category. The pool was much appreciated during my stay when it was 114 degrees. the food at district was not great. I would avoid and find food at any of the outside restaurants that are very walk able. August 19, 2012
Rated 4 out of 5 by Great hotel Had a fabulous stay. All of the staff were incredible - nice, informative and helpful. The only items that we found a little disappointing were: #1- the pool - pretty small, considering the size of the hotel, and no view! That really surprised me, as it would only have enhance the pool bar and pool area to have that city view - even the finess room would have been able take advantage of this...however, not much you can do about this now! #2 - Food in the restaurant did not impress us - we had dinner one night, and was underwhelmed. But really, really enjoyed the group that played just off the lobby area on Sat, May 25. the female vocalist was fantastic and the band played such a varied number of tunes - something for everyone....a real winner for the hotel! Much better than the DJ at the Palomar!!!! We will definitely return and recommend the hotel to others - already have! And filled out a TripAdvisor report, as well!!! (Did not use the Fitness Center (but did see that the equipment was top notch) or the Spa. May 28, 2013
Rated 5 out of 5 by Perfect place I always stay at this hotel when I'm in Phoenix. It is convenient to the airport, at the center of everything, and it is a super nice Sheraton. It feels like a much more expensive hotel than it is. The computer lounge is great and their is always a friendly crowd in the bar. October 5, 2012
Rated 5 out of 5 by Late Summer trip The hotel had many conveniences-from a lobby snack bar, to fitness center, to conference space. The bell staff was helpful and friendly. The catering staff was also great too. I really appreciated the size of the room and the quiet-I never heard my neighbors in the hallways. October 7, 2012
Rated 5 out of 5 by Great stay I enjoyed my stay. Nice friendly Hotel staff. March 4, 2014
Rated 3 out of 5 by this was a very nice hotel for me for the kind of hotel ,there very ship charge for a bottle of water internet way to expensive ,one of the person in my room used a bottle of water they almost call the police for it,because my credit card was not on file plus charge me 4 dollars for a bottle of water August 23, 2012
Rated 5 out of 5 by Overall Excellent Customer Service Your venue more than met our expectations, on our stay during the Professional Photographers Of America Convention. A couple of your employees went beyond the call of duty. Keep up the excellent customer service! January 16, 2014
Rated 4 out of 5 by Great location, bar service needs improving This hotel is clean and comfortable in an excellent downtown location. I have stayed here before and will stay again. This visit however I had a negative experience in the lobby bar. In the evening the bar and seating were very crowded, this was not the problem however. My friend wanted a glass of wine and we did not know what wines were available by the glass. Since the staff was very busy I saw what looked like a stack of wine menus in the service area at the end of the bar, so I went to retrieve one. As I made my way there, barely two steps, a very curt young female server stormed in behind me and asked if she could help me. I indicated that I was looking for a wine menu. She told me that the wine menus were brown and that they were located on each table. The stack of what appeared to be wine menus, which were actually guest checks, were also brown and look similar to the wine lists, at first glance. As I mentioned, the bar was very full and I did not feel comfortable reaching over people that I did not know in order to retrieve a wine list. I felt the server was very rude and definitely put me in my place. I have managed restaurants, bars and hotels for over 20 years, so I understand not wanting guests to be in the service area, but she could have definitely handled this differently. Instead of offering to locate a wine list for us, she just pointed out to the very full bar seating area. I specifically asked if we should just get one from a table and she confirmed that is what she intended for us to do. We ended up waiting at the bar for a bartender to help us and he was able to provide a wine list so that we could make a decision. March 28, 2014
Rated 5 out of 5 by Very nice hotel in Downtown Phoenix Sheraton Phoenix Downtown Hotel has very impressive lobby and meeting rooms. The guest room has comfortable bedding and fantastic city views of Phoenix. The gym and pool are additional facilities within the hotel. The staff is very professional and helpful to my needs. January 11, 2013
Rated 4 out of 5 by Sheraton Downtown Phoenix Good convention hotel. Staff was customer-service oriented. Good security. Very welcoming hotel with a large lobby area conducive to study, social gatherings, or working on your laptop. Very clean. Good location - near theater, St. Mary's Basilica, dining & shopping. January 8, 2013
Rated 4 out of 5 by Great overnight stop My wife & I were in town for a charity event at the Downtown Sheraton. The room was very nice and the staff provided excellent service. I recommend getting a room on the "Club Level". You'll end up spending the same amount on incidentals as you will on the upgrade. August 26, 2013
Rated 5 out of 5 by Great Accommodations for the convention traveler The room was fantastic with all the accommodations a traveler would need: desk area and nice hookup for the laptop and ipad and phone, refrgerator and safe. The staff was very polite and helpful. The gym was fantastic with a nice pool and pool bar. Had a great time. April 26, 2013
Rated 5 out of 5 by Overall Great Stay Was in town for business convention. Hotel was in very convenient proximity to all events scheduled. Staff was very accommodating and friendly. The most important feature for me, making sure I was well rested and the beds were amazingly comfortable! November 25, 2013
Rated 5 out of 5 by Beautiful hotel Great hotel for a business meeting. Wish the in room dining menu had a few more selections. All in all a great experience. February 15, 2014
Rated 3 out of 5 by Poor Staff Interaction and Response I experienced two problems with staff. At checkin I was told my room was accessible but for the bars on the bathroom walls it was identical to all other rooms. My bathroom had no counter space at all. There were no towel racks near the sink or shower. I am sure this was done for accessibility reasons but I would have chosen another room had I been given an honest impression of fhe room at checkin. The layout was most inconvenient to someone not in a wheelchair. Second, the safe in my room malfunctioned. It worked once and when opened the keypad lit up and it never locked again. I reported this to three staff members but it was never repaired. I waited in my room for over an hour for one person to show up because I was told they would not enter my room unattended. That person told me my presence was not required. Aside from the inconvenience, and letting staff know I had something I wanted locked, the keypad remained illuminated acting as an unwanted nightlight. Poor attention to detail and customer service in both cases. February 27, 2013
Rated 5 out of 5 by Room staff best I've seen The hotel was beautiful and the staff was excellent, especially the hotel room staff was the best I have seen in a very long time. February 11, 2014
Rated 5 out of 5 by Wonderful Everything was so updated, clean, comfortable and elegant. My only negative is that at the $299 rate per night, internet was still an extra $14.95 for 24 hours. I would think that this could be included, as most provide it for free and are much less high end. March 29, 2013
Rated 5 out of 5 by HELPFUL STAFF ORIGINALLY I had a reservation mix up and Sarah @ the front desk made it a very smooth fix! I was all worked up for nothing...THANKS! February 10, 2014
Rated 2 out of 5 by Small room cost too much Room extremly small only 1 chair in room while bed was comfertiable room was way to cramped. They also charged $27 for valet service. In comperison i stay at a simular hotel in vegas the room is twIce the size and has a jacuzzi tub for $30 cheaper a night. February 21, 2012
Rated 4 out of 5 by Good Hotel Room was fine, but Heater made loud Clunk every time it produced heat and stopped heating. Dining wait staff not to nice, was told the buffet I ordered included cereal and when I took oatmeal she made me put it back. She said only cold cereal was included. January 3, 2013
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