Rated 5 out of 5 by FaithK33 excellent experience
Outstanding customer service, comfortable room, and great amenities. I will definitely go back to the Sheraton Downtown Phoenix!
January 23, 2013
Rated 5 out of 5 by LoriK EXCELLENT FOOD!
In addition to the excellent hotel experience, their restaurant has excellent food! Great happy hour specials TWICE a day, too!
July 15, 2013
Rated 4 out of 5 by John2649 Sheraton Phoenix
The hotel was very nice and comfortable. The only down side was that I ordered a pizza from room service that was really awful.
August 6, 2012
Rated 5 out of 5 by Vero35 Awesome
Loved this Sheraton. Everything within walking distance, most comfortable beds, and club lounge food and staff were awesome!!!
September 6, 2012
Rated 5 out of 5 by Shorty1 Great service!
I was very impressed with the staff attentiveness to me while I stayed there. Very accommodating and friendly. Excellent stay.
September 12, 2012
Rated 5 out of 5 by Debbie12 This is a nice hotel
Comfortable, very clean and really nice people. I got the feeling that they would do whatever it takes to get something done !
September 22, 2012
Rated 5 out of 5 by mario8 Beautiful
My suite and view from my room was excellent! The food was superb in the club room and restaurant and the service was 5 star!
February 13, 2013
Rated 4 out of 5 by Ecke Sheraton Phoenix
We flew to Phoenix for a wedding and stayed at the Sheraton. Staff was helpful when we needed. The green program is the best.
April 1, 2013
Rated 5 out of 5 by JanetW14 This hotel was great
Very clean and friendly. In a great location. Staff very helpful and friendly.
April 14, 2014
Rated 5 out of 5 by Sha17 Friendly Stafff
One of my favorite things about this hotel is the friendly staff. Everyone was very accomodating and made me feel at home.
February 12, 2013
Rated 5 out of 5 Very comfortable; great service
Outstanding service from all staff members. Our only complaint: room cleanup came very late in the day.
March 7, 2014
Rated 5 out of 5 by CC68 Great staff
Our housekeeper was Rosé and she was great. Hotel was in a great location near museums and easy public transit.
December 8, 2013
Rated 5 out of 5 by Amina6 Outstanding personal service
I have stayed at the Sheraton Downtown Phoenix and have many more stays booked. I feel like family when I am there.
January 19, 2014
Rated 5 out of 5 by wiser kind staff
Housekeeping staff Amelia was was very kind. I was sick during my stay and she went out of her way to provide comfort.
December 16, 2013
Rated 3 out of 5 by Jackson60 Not a comfortable stay
Original reservation was lost, I was quoted three different rates during last minute reservations. Room was not clean.
August 24, 2012
Rated 5 out of 5 by Benbay7 Great place to stay!
What a fantastic place to stay! The hotel is convenient for all conference needs and located in great area of Phoneix.
August 11, 2012
Rated 4 out of 5 by wp10 Wonderful Staff, Wonderful Stay
The hotel staff was helful and friendly.
The hotel itself was clean and orderly. Everything I could want in a hotel.
September 16, 2013
Rated 2 out of 5 by Mansion Partner
This particular Sheraton needs to be updated. It's a bit shabby and does not live up to the usual Sheraton standards.
September 13, 2013
Rated 5 out of 5 by joy01 location
This hotel is located right across the street from the Arizona Center! You can walk to the Convention Center as well.
August 23, 2012
Rated 4 out of 5 by Witchhunter visit to phoenix..conference
Green approach good. received bonus points.
On club floor but not allowed into club room for breafast and snacks etc
September 18, 2012
Rated 4 out of 5 by Referee2005 This hotel was extremely nice
This was a business stay. My wife attending the meetings with me. We both enjoyed our stay at this hotel very much.
October 22, 2012
Rated 4 out of 5 by sm168 Great Hotel
Great hotel. Only problem was self parking was limited or not available. Forced to use valet parking one night.
October 18, 2012
Rated 5 out of 5 by socallocal Wonderful Stay
Excellent and very helpful staff. Attractive and clean hotel. Would definitely stay again.
March 3, 2014
Rated 4 out of 5 by MickB What a nice hotel
My 2 night stay at the Sheraton was very emjoyable. The view from my room on the 21st floor and club lounge on 28 was spectacular. It gave you a great view of the Valley of the Sun.
My room was very quiet and able to control the room temps very well (I prefer it cooler), the bed was very comfortable with lots of pillows, and lots of amenities provided in the bathroom.
Internet for your room if not provided as part of your stay is too expensive.
It was in a great location in downtown area and they provided option of valet or self-parking (my preference) -- not all hotels in downtown provide you with that option.
I had access to the club lounge on 28th floor - food options for the morning breakfast was good, but the afternoon session's food options were not.
Beverage prices in the bars on first floor seemed high. There is a very large TV screen (projected on the wall) in the bar area for watching sports -- very nice.
The fitness area had a great selection of equipment with lots of room and the outdoor pool was sized for swimming laps with a nice bar area.
The hotel gives you option to go green in your room (avoid maid service some days) -- what's good about this option is that the provide you with $5 in cash or points on your hotel card which I haven't seen provided at other hotels.
May 17, 2014
Rated 5 out of 5 by Happy Easy going
Personnel and facilities were extremely easy to navigate and interact with. Property was modern and clean.
April 23, 2013
Rated 5 out of 5 by linda Beautiful new spot
Sheraton Phoenix Downtown has everything for the visitor and convenience for meetings and sightseeing.
May 19, 2013
Rated 5 out of 5 by Kathryn52 Great value
This hotel was clean, comfortable and in a good location.
The room was quiet and spacious.
February 8, 2014
Rated 5 out of 5 by Jeff250 Great hotel at a great price
This is a great hotel located downtown and within walking distance of the Arizona Cardinals stadium.
October 14, 2013
Rated 5 out of 5 by KJ2013 This hotel has excellent staff!
My housekeeper was amazing! She would do anything I needed to make sure I felt like I was at home!
October 17, 2013
Rated 5 out of 5 by vc46880 Will definitely be back!
I had a great time at this hotel. Every member of the staff that I interacted with were fantastic.
February 1, 2013