Rated 5 out of 5 by PatriceD A BIG thank you to Byron at the front desk.
Byron is awesome!! We were here for my daughter's graduation. He was so patient with us checking in. I had 5 reservations under my name for all our family. He tediously went through each reservation to make sure that each room was connected to the correct person and correctly charged. After we left, my son in law to be, Chris, realized he left some luggage behind. Due to Byron's help AGAIN, Chris was reconnected with his luggage and belongings. Thank you Byron! Great service and great perseverance in helping us get everything figured out
August 15, 2016
Rated 4 out of 5 by CGood Nice Stay
Hotel is very nice. The rooms are very plain when comparing them to the hotel interior.
Lorena was great! Reached out to me before arriving and helped with the Sheraton Club Breakfast
I will be back next August.
August 15, 2016
Rated 5 out of 5 by Ari0605 Best sleep of my life
Great hotel in the heart of downtown Phoenix. The staff was very accomodating, they let me check-in 4 hours early and also had a late check-out! The bed was absolutely wonderful and the pillows were amazing. Nice rooftop pool with yummy drinks.
August 8, 2016
Rated 5 out of 5 by JohnFromCincinnati1 Long Weekend
If you plan on hitting up a Diamondbacks game during your trip to Phoenix, then this location is perfect for you. It's a short walk to the stadium, and because you're so close, you won't die of dehydration on your way to the game. The pool at the hotel is also nice.
August 4, 2016
Rated 3 out of 5 by Verified Reviewer No Printout of Stay
Great stay, charged my CC Up front for the stay, but NEVER gave me an itemized bill for me to record. Can't find anywhere on the SPG site to print the bill, so lost without it - Very Poor Customer service!!
June 9, 2016
Rated 5 out of 5 by NekoSushii Home Away From Home
The rooms are clean and the staff is friendly. They went above and beyond to make us feel at home. I love that we'll be able to spend our family weekend here every year. Thanks to every one that made our last trip amazing. My daughter loves the fact that there is a 13 floor.
June 7, 2016
Rated 5 out of 5 by LuisN Excellent lodging experience
Facilities and Staff made a perfect stay!
Asked for additional towels and coffee at the room and it was delivered very fast.
It was a perfect stay!
May 25, 2016
Rated 5 out of 5 by Winelover19 A classy downtown hotel
Located within easy walking distance of the Convention Center and many downtown dining options. Light rail has a nearby stop. Room on the 23rd floor was very nice. My room was very close to the elevators and I never heard them. Room layout is functional and was very clean. Bedding was comfortable and had all the amenities: hair dryer, iron, coffee/tea maker and supplies, refrigerator, shampoo, conditioner, body gel and body lotion. You also receive 2 complimentary bottles of water a day (but you need to ask for them if you forego full housekeeping). Wi-Fi was excellent and desk had two outlets on top for charging electronics. TV content furnished by Dish and had a very good selection of channels. I took the option to skip full housekeeping every night and received a $5 voucher for dining in the hotel each night I did. You can also redeem for 500 traveler points. Housekeeping was very responsive when I asked for anything I needed. All the staff was courteous and pleasant. A very enjoyable stay.
May 23, 2016