Rated 4.2 out of 5 by 671
Rated 5 out of 5 by huanglx Service
Hotel service is excellent. It exceeds our expectation.
October 19, 2016
Rated 5 out of 5 by Halbert Excellent staff
Well maintained at all times and all staff very courteous and polite
October 7, 2016
Rated 5 out of 5 by Verified Reviewer Saboten Convention
this place is perfect for conventions., the staff is fabulous! The maill across the street is so accesible!!
September 12, 2016
Rated 5 out of 5 by PatriceD A BIG thank you to Byron at the front desk.
Byron is awesome!! We were here for my daughter's graduation. He was so patient with us checking in. I had 5 reservations under my name for all our family. He tediously went through each reservation to make sure that each room was connected to the correct person and correctly charged. After we left, my son in law to be, Chris, realized he left some luggage behind. Due to Byron's help AGAIN, Chris was reconnected with his luggage and belongings. Thank you Byron! Great service and great perseverance in helping us get everything figured out
August 15, 2016
Rated 4 out of 5 by CGood Nice Stay
Hotel is very nice. The rooms are very plain when comparing them to the hotel interior.
Lorena was great! Reached out to me before arriving and helped with the Sheraton Club Breakfast
I will be back next August.
August 15, 2016
Rated 5 out of 5 by Ari0605 Best sleep of my life
Great hotel in the heart of downtown Phoenix. The staff was very accomodating, they let me check-in 4 hours early and also had a late check-out! The bed was absolutely wonderful and the pillows were amazing. Nice rooftop pool with yummy drinks.
August 8, 2016
Rated 5 out of 5 by JohnFromCincinnati1 Long Weekend
If you plan on hitting up a Diamondbacks game during your trip to Phoenix, then this location is perfect for you. It's a short walk to the stadium, and because you're so close, you won't die of dehydration on your way to the game. The pool at the hotel is also nice.
August 4, 2016
Rated 3 out of 5 by Verified Reviewer No Printout of Stay
Great stay, charged my CC Up front for the stay, but NEVER gave me an itemized bill for me to record. Can't find anywhere on the SPG site to print the bill, so lost without it - Very Poor Customer service!!
June 9, 2016