Rated 5 out of 5 by Terico Great Time in Phoenix
Great Hotel...would stay here again and again!!
January 16, 2014
Rated 4 out of 5 by Tanya14 Great for business
Very convenient to have a Kinkos in the building. The lobby bar area is spacious and allows for very large groups to mingle. Restaurant was also good if you cannot leave the building.
January 15, 2014
Rated 4 out of 5 by PhoenixFun2 Great Hotel
I will be returning for a pleasure trip.
January 13, 2014
Rated 4 out of 5 by Momandboys Nice but
The club level room was luxurious enough and the service in the club room was great. I really liked the location and the bar was great for appetizers and a relaxing drink. We chose this hotel because they said they had a heated pool. I even called before I made the reservation to confirm that we could swim in December. The hot tub was not hot. We called and they said a technician would take a look at it but no one arrived. The pool was just ok for the kids. Also, I honored their request to decline housekeeping in exhange for points. I left the cards in the room when I checked out. I called a couple hours later and they said it was too late. I left a message for the manager to call me to see if there was anything he could do but I never received a return call. This ended the stay on a bad note. Overall I would stay here again.
January 11, 2014
Rated 4 out of 5 by dbadavid Good location
Generally, our stay was fine. The bed was comfortable and the room was very clean. Our only complaints were:
- The room never got warm, even though we had the thermostat set on maximum heat.
- The ice machine was in the hallway right outside of our room and was very noisy.
January 4, 2014
Rated 3 out of 5 by MANUEL123 FRONT DESK STAFF SUNDAY NOVEMBER 3, 2013
THE FRONT DESK STAFF WAS RUDE, UNPROFESSIONAL AND NOT HELPFUL WITH MY ROOM AND CONFERENCE GROUP. THERE STAFF WAS SO BAD THAT I AM MAKING SURE I WRITE THIS REVIEW EVEN THOUGH IT IS 3 MONTHS LATE.
January 3, 2014
Rated 4 out of 5 by Cfinley Great Downtown Selection
I have stayed here a number of times and find it very predictable. Clean rooms, good housekeeping staff; fast and accurate room service; ample parking; excellent club lounge. Easy ride from airport in minutes. There are some good restaurants in walking distance. Spent 6 nights during the holidays and hallway noise was excessive on two nights. Most people were concentrated on a couple of floors. Security should have been proactive in monitor halls; especially when there was a very lively crowd downstairs.
January 2, 2014
Rated 5 out of 5 by dwcapitan Amazing staff and excellent hotel
As soon as I checked in the desk staff were extremely welcoming and super nice and energized. I felt very comfortable immediately. The room was very clean and exceeded expectations. I live in Phoenix and needed a staycation and will likely be staying here again in the future.
January 2, 2014
Rated 4 out of 5 by evapaty Proximity to Downtown
Staff was extremely friendly and attentive to our needs. Room was cozy and very comfortable. Toiletries in the restroom were pretty basic with nothing special ie aromatherapy, cotton swabs, showercap, etc.
January 2, 2014
Rated 5 out of 5 by BCBC Hotel experience
Had an excellent dinner with good service in the hotel restaurant. Would recommend it for those visiting or for locals.
All service was provided by friendly and courteous staff
Good central location. Comfortable room
December 28, 2013
Rated 5 out of 5 by wiser kind staff
Housekeeping staff Amelia was was very kind. I was sick during my stay and she went out of her way to provide comfort.
December 16, 2013
Rated 5 out of 5 by Jrolanda Quality Service from check in to check out
Arriving at 11:45 in the morning my room was ready and I just dropped my bags off and went to conference. Love the option of gaining points by not using daily room service. For 2 days I can keep my room clean.
December 16, 2013
Rated 5 out of 5 by PeterPhoenix Awesome location and service
This hotel is very nice, attentive staff with excellent customer service.
December 16, 2013
Rated 5 out of 5 by Jo14 The staff is outstanding
We ate several meals in the restaurant and the food was delicious and the presentation was lovely. All the wait staff worked really hard as it was very busy at meal time. The young man behind the bar during the day was excellent and everyone working during the dinner hour was great.
The lobby was always spotless and tidy. The washrooms on the second and third floors where all the functions took place were spotless all the time.
December 10, 2013
Rated 5 out of 5 by MomandRah December Sheraton Stay
Lots of Bridge players in town. Hard to enjoy the common areas, as they were laying/sleeping all over the furniture. Maj problem paying for parking when charged over $100+ per night for a room. Staff was amazing to include rm service and housekeeping. Found a used bandage next to the bed from a previous guest and that was my only concern w/room.
December 10, 2013
Rated 5 out of 5 by Carnitas Great Staff and Hotel to stay
Hotel and Staff were available and ready at all times to fill the needs at hand for our early and late events The hotel should be very proud of the place and staff that makes the hotel a welcome experience. Always a smile and caring personal doing the very best at their job for the Sheraton.
Kudo to you all. Sonya Webber
December 9, 2013
Rated 5 out of 5 by CC68 Great staff
Our housekeeper was Rosé and she was great. Hotel was in a great location near museums and easy public transit.
December 8, 2013
Rated 3 out of 5 by AZWW Revised stay review at NABC
Everything was fantastic EXCEPT the surprise parking charges. Sheraton should be ashamed. I have stayed at a variety of hotels, nationally AND internationally. I have NEVER been charged such a fee. Not even at one of your neighboring resort areas. I am sharing this with the ACBL. This even reflects negatively on America to the plethora of folks from overseas who attended this affair.
December 7, 2013
Rated 5 out of 5 by AZWW Stay druing NABC
The Sheraton met expectations in quality overall. It still amazes me that a top quality room can be so pleasant but have no microwave. For the money, a microwave should be in those spacious rooms. Your staff was fantastic.
December 5, 2013
Rated 2 out of 5 by LYCW Very Disappointing
Our phone only worked on speaker, reported this on Day One but phone was still not fixed or replaced when we checked out 4 days later. Drinks more expensive ($2 more) in lobby bar than restaurant bar because (per bar manager), hotel is trying to establish local identity for restaurant. Never stayed in a hotel before that didn't cater to its guests! Took two trips back to front desk before both people in our room could charge to room. Restaurant and bar service were VERY slow, just not enough staff. Food in restaurant not very good. On 23rd floor, very poor water pressure in shower.
December 4, 2013
Rated 3 out of 5 by MG34 Pretty good overall
Good experience but for the WIFI. I was at the far end of the building and had a better signal from the hotels next door that from the Sheraton! Call twice the technical support but it did not make any difference.
On the positive side, the reception staff was extremely helpful when I checked in!
December 1, 2013
Rated 4 out of 5 by Iowa66 This hotel had very helpful and friendly staff!
I enjoyed my stay and had no issues with this hotel. Very nice staff.
November 25, 2013
Rated 5 out of 5 by lulabelle44 Overall Great Stay
Was in town for business convention. Hotel was in very convenient proximity to all events scheduled. Staff was very accommodating and friendly. The most important feature for me, making sure I was well rested and the beds were amazingly comfortable!
November 25, 2013
Rated 3 out of 5 by liring Good hotel, but..
I stayed sherato phoenix downtown for 3 nights from Nov. 13 to Nov.16 as AMP participant.
The room was clean.
But it was offered free only one bottle of water for two people.
And I made a reservation by my name and using my credit card.
But the hotel issued the receipt (follio) by my partner name. I don't understand.
So I requested the hotel my folio, the hotel answered that it was error, however the hotel did not re-issued the folio by my name. I don't understane the hotel policy and service.
November 24, 2013
Rated 5 out of 5 by BECOOL1973 Location was great
Enjoyed the view and hotel was close to my meeting place.
November 22, 2013
Rated 4 out of 5 by Lanie1955 Great hotel - front desk staff not friendly
Overall, the hotel itself is great. Surprised at the unfriendly staff at front desk (on arrival & departure). Also, ordered thin crust pizza off menu (room service) - received a thick crust pizza delivered from somewhere else -
November 19, 2013
Rated 3 out of 5 by Johnny2013 Conference in Phoenix
The hotel was nice, the workout room very large and well-equipped. However, there is no free WiFi available in the room. Only in the lobby. That was OK in 2001, not anymore. Any hotel that does not offer free WiFi in the room should reconsider their business plan.
November 18, 2013
Rated 4 out of 5 by RNOV2013 convenient
The hotel was comfortable, convenient, and efficient.
November 14, 2013
Rated 5 out of 5 by drobertson926 Excellent staff and location
Loved the room, view, staff, bed........everything! Would love to stay again.
November 12, 2013
Rated 2 out of 5 by Steve72 Disappointing and Overpriced
Found multiple pieces of hair that were too long to be mine on the bedding and in the bathroom. My room was near the elevator and the electronic "ding" it made woke me several times during the night. The AC unit also made a loud "thumping" sound when it kicked on or off. I think the room service and the movies were overpriced (Man of Steel was $16.99). I've stayed at The Cosmopolitan in Las Vegas and thought the room service and mini bar charges were very reasonable, especially when compared to the Sheraton's prices. I don't mind an above average room charge, but once someone is staying at the hotel, don't nickel and dime them with overpriced amenities.
November 11, 2013